1. College Technology Services College TA Technology Training - Agenda - CTS Support Services Overview – 20 Minutes - Featured Services Demo – Wiki, Website Wizard & Qualtrics – 20 Minutes - Blackboard 9 - The Basics – 20 Minutes Important Links: CTS Homepage – http://college.usc.edu/cts TA Tech Training PPT – http://college.usc.edu/cts - Quicklinks section Website wizard – http://college.usc.edu/wizard Qualtrics Survey Tool Signup – http://college.usc.edu/qualtrics Blackboard Login / Help – http://blackboard.usc.edu Additional Blackboard Training Webcasts – http://college.usc.edu/bbtraining John Parker jrparker@college.usc.edu x08113

2. College Technology Services Introduction - Our Approach - Our Scope - Our Team - CTS and the USC IT Community

3. College Technology Services CTS Core Support Services - College & Libraries Help Desk – CLHD - Distance Learning - Technology Enhanced Learning - Web Services - Other Services

4. College Technology Services College & Libraries Help Desk – CLHD - Customer Service Oriented Approach to IT Support - Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones - Network & Phone Activations - Near 24/7 Support via clhd@usc.edu - On-site, Remote and Walk-in Service - Spare Parts Stock - Apple & Dell Warranty Service - Classroom Multimedia Support

5. College Technology Services Distance Learning - 1000’s of Course Captures / 100’s of Video Conferences - HNB 100 & ACB 238 Studio Classrooms - Live / Archived Webcasts - Audio Podcasts - Starboard / Virtual Whiteboard - Dual Projectors - Document Camera - Built-In PC / Laptop Connection - DVD / VHS - Adobe Connect Web Conferencing - Traditional Video Conferencing - Portable Webcasting Kits

6. College Technology Services Technology Enhanced Learning - College Wiki - Blackboard Support / Training - Luna Insight – Image Management / Scanning Services

7. College Technology Services Web Services - Manage 150+ Departmental, Center & Lab Sites - Department Site Redesigns - Lab / Personal Sites - New College Website Wizard - College YouTube Channel – http://www.youtube.com/usccollege

8. College Technology Services Other Services - Technology Consulting / Price Quotations - Personalized and Group Training - Laptop, Projector, Wireless Data Modem Checkout - Qualtrics Survey Tool – http://college.usc.edu/qualtrics - College Collaboration System – http://college.usc.edu/ccs

9. College Technology Services College Wiki

10. College Technology Services College Wiki

11. College Technology Services Web Services

12. College Technology Services Web Services

13. College Technology Services Web Services

14. College Technology Services Web Services

15. College Technology Services Web Services

16. College Technology Services Web Services

17. College Technology Services Distance Learning Captures

18. College Technology Services Distance Learning Captures

19. College Technology Services Adobe Connect

20. College Technology Services Luna Insight

21. College Technology Services Luna Insight

22. College Technology Services Blackboard 9 – The Basics Getting Started - Blackboard – A “Home Page” for your course - http://blackboard.usc.edu - Blackboard Help - blackboard@usc.edu The Interface - Course Home - Main Navigation - Hidden Left Navigation Pane - Edit Mode vs. Student Mode - Control Panel Students and Instructors - Students and TA’s – auto-populated - Sending Email - Roster Managing Your Course Content - Content Areas (Left Navigation Links) - Add, Move, Delete - Adding Content - Syllabus - Assignment - Delete / Move Content Grade Center - Evaluated Assignments are connected to the Grade Book - Assigning / Changing Grades Other: The USC Roster System: http://my.usc.edu

23. College Technology Services Contact Info: cts@college.usc.edu x02775 ACB 530 John Parker ACB 539 jrparker@college.usc.edu x08113