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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Developing Performance Indicators Carl Osaki, RS, MSPH Northwest Center for PH Practice University of Washington
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org How do we know when we have successfully integrated the essential services? Performance indicators
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org What is a performance indicator? A tool for identifying and communicating the status of your system’s performance. It answers the question: “How am I doing?”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org The SMART formula Specific – one action verb? Specific – one action verb? Measurable – was it accomplished? Measurable – was it accomplished? Acceptable – are people committed to it? Acceptable – are people committed to it? Realistic – is it politically feasible? Realistic – is it politically feasible? Are there resources? Are there resources? Time Bound – when will it be Time Bound – when will it be accomplished? accomplished?
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Example “By December 31, train all “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Specific “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Measurable “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Acceptable “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Realistic “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Time-bound “By December 31, train all Environmental Health services staff on how to conduct community environmental health assessments”
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org WNV and the Essential Services in Washington State 1.Monitor health status -Perform mosquito trapping by 12/03 -Perform mosquito trapping by 12/03 2.Diagnose & investigate -Develop case report forms and protocols by 6/03 -Develop case report forms and protocols by 6/03 3.Inform, educate, & empower -Develop WNV webpage by 6/03 -Develop WNV webpage by 6/03 4.Mobilize partnerships -Develop agreement with US Army to perfect lab tests by 12/ 03 -Develop agreement with US Army to perfect lab tests by 12/ 03 5.Develop policies & plans -Develop a statewide response plan by 6/04 -Develop a statewide response plan by 6/04
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org WNV and the Essential Services in Washington State 6.Enforce rules -Review adequacy of pesticide laws by 3/03 7.Link people to needed services -Hire a PH veterinarian by 12/03 8.Assure competent personnel -Provide enhanced vector control training by 6/04 9.Evaluate effectiveness -Appoint interagency oversight group by 12/03 -Appoint interagency oversight group by 12/03 10.Conduct research -Review activities of other states by 6/03 -Review activities of other states by 6/03
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Food Safety and the Essential Services in Oregon 1.Monitor health status -Develop a system to receive illness reports (6/02) -Develop a system to receive illness reports (6/02) 2.Diagnose & investigate -Develop a process for timely investigations (5/02) 3.Inform, educate, & empower -Appoint a Food safety advisory committee (12/02) 4.Mobilize partnerships - Develop a Process to identify stakeholders (6/02) - Develop a Process to identify stakeholders (6/02) 5.Develop policies & plans -Prioritize and rank food safety issues (6/02) -Prioritize and rank food safety issues (6/02)
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org Food Safety and the Essential Services in Oregon 6.Enforce rules -Assure consistency of regulatory actions (12/02) 7.Link people to needed services -Develop an up-to-date referral directory (9/02) 8.Assure competent personnel -Develop an on-going training plan (12/02) 9.Evaluate effectiveness -Put a quality improvement plan into place (9/02) 10.Conduct research -Conduct research projects through grants or partners (6/03) -Conduct research projects through grants or partners (6/03)
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Northwest Center for Public Health Practice University of Washington School of Public Health and Community Medicine http://nwcphp.org QUESTIONS & DISCUSSION
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