1. Toby Alcock / Chris Thurtell Corporate Network Integration
SIM332
Private Cloud Service Delivery and Automation with Microsoft System Center 2012
Toby Alcock / Chris Thurtell
Corporate Network Integration

2. Agenda Introduction Standardisation, Self Service & Automation
Solution Architecture & Drilldown
A simple example
Q&A

3. System Center Helps Deliver IT as a Service
Deploy
Configure
Virtual
Physical
Public Cloud
Private Cloud
App Controller
Orchestrator
App
Owner
Service Model
Service Delivery and Automation
Self Service
Virtual Machine Manager DC
Admin
Operations Manager
Configuration Manager
Data Protection Manager
Operate
Monitor
Service Manager
Service Manager
Application Management
Service Delivery and Automation
Infrastructure Management

4. Service Delivery and Automation Key Value Enablers
STANDARDIZATION
SELF SERVICE
AUTOMATION
Standardize the services provided by IT to Consumers
Define the services to be offered
Define the request offerings that will be part of a service offering
Identify who needs to be involved (approvals, notifications, fulfillment)
Create templates to capture process for request fulfillment
Give Consumers of IT services the ability to identify, access and request services as needed
Controlled empowerment
Request offerings displayed based on user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and systems necessary to fulfill Consumer requests.
Automate routing of requests for approval and manual steps
Automate fulfillment of the service request
Automate notifications
Compliance with Regulation
Increased Reliability
Simplicity of Choice
Increased Customer Satisfaction
Reduced Costs
Nothing Lost in Translation
Faster Time to Delivery
Reduced Costs
Minimize Human Error

5. Private Cloud Automation
Branch Office Solution

6. New Approaches to Provisioning
Virtual
Physical
Private Cloud
Application
Application
Application
Application
Application
Application
Operating System 1
Operating System 2
Operating System 3
Operating System 1
Operating System 1
Operating System 1
Virtual Machine
Virtual Machine
Virtual Machine
Compute
Storage
Network

7. Scale-out and health policy
Standardized Application Provisioning
App
Ops
Scale-out and health policy
Service template (Multi-tier .NET applications)
Internet Information Service (IIS)
Hardware profile
Operating system profile
Application profile
Application server
SQL Server
Web tier
Application tier
Data tier
Web (IIS)
Server App-V
Data (SQL) DC
Admin
Compute
Storage
Network

8. Easily Upgrade Applications
Simplify Application Servicing
Server Application Virtualization
Easily Upgrade Applications
App
Ops
Operating System
.NET Framework
Java

9. Predictable Service Delivery
Self-service deployment request
Approve request
Provision service
Process automation
Access service catalog
Access service catalog
Self-service deployment request
Approve request
Process automation
Provision service

10. Private Cloud Automation Drilldown VMM Service Template
Branch Office Solution

11. Service Delivery and Automation Architecture
Self Service
Mobile
Portal
Reporting and data warehouse
CMDB
Work Items
Configuration
Items
Knowledge
Standardization
Service Catalog
Templates
Workflows
Automation
3rd Party
Management
Tools 11

12. Import
Runbooks
Author workflows to sync data from line of business applications (LOB) or other 3rd party management systems
ORCHESTRATOR
CSV Data Import
Custom Connector using SDK
PowerShell
OTHER OPTIONS
Computers
Hardware
Software
Computer Primary User
Desired Configuration Management
CONFIGURATION MANAGER
Servers
Clients
Hardware
Web Sites
Databases
Web Services
Virtual Machines
Hosts
Exchange Servers
Domains
Sites
And much more…
OPERATIONS MANAGER
Service Templates
Virtual Machine Templates
Storage Classifications
Logical Networks
Load Balancers
Load Balancer VIP Templates
VIRTUAL MACHINE MANAGER
Users
Groups
Computers
Printers
User Manages User
ACTIVE DIRECTORY
Virtual Machine Manager
Service Manager
Operations Manager
Configuration Manager
Active Directory
Orchestrator
LOB
3rd Party Management Tools

13. Automation Concepts Units of execution that perform defined actions
ACTIVITIES
RUNBOOKS
DATABUS
DESIGNER
Units of execution that perform defined actions
System level workflows that execute a series of linked activities
Publish and consume data between activities as a runbook runs
Drag, drop, and configure Visio-like authoring
Get Server ID from DPM
Get Data Sources
Create Recovery Point
Invoke Web Services
Compare Values
Send
Query Database
Run .Net
Script
Create Incident
Create Checkpoint
Start Maint Mode
Shut Down VM
on error
Update on success
Return Data
Check Schedule

14. Integration Packs Microsoft Integration Packs
System Center 2007 Operations Manager
System Center 2007 Configuration Manager
System Center 2010 Service Manager
System Center 2008 Virtual Machine Manager
System Center 2010 Data Protection Manager
System Center 2012 Operations Manager
System Center 2012 Configuration Manager
System Center 2012 Service Manager
System Center 2012 Virtual Machine Manager
System Center 2012 Data Protection Manager
Active Directory
Third Party Integration Packs
VMWare vSphere
BMC BladeLogic
BMC Remedy
BMC Atrium
BMC Event Manager
HP Operations Manager
HP Service Manager
HP iLO & OA
IBM Netcool
Or build your own!

15. TechEd 2012
4/23/2017 2:57 AM
Quotation
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency
Bill Gates.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Where to begin? Visualise the process – whiteboard
Build Templates (use variables!)
Build Activities (runbooks)
Build Runbook Activities (links to Runbooks)
Build Service Request Template
Build Request Offering
Build and Publish Service Offering

17. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 17

18. How to Decommission a Server
Simple Automation
How to Decommission a Server

19. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 19

20. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 20

21. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 21

22. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 22

23. Automated Request Fulfillment in 6 Steps
IMPORT
BUILD
PUBLISH 4
CREATE 1 2 3
INVOKE
MONITOR 5 6 23

24. Monitoring Progress View status in work item forms
SERVICE MANAGER
ORCHESTRATOR
SELF-SERVICE PORTAL
NOTIFICATIONS
View status in work item forms
Easily link over to Orchestrator console to view detailed status
Retry failed runbooks
Detailed status down to activity level
Historical view of runbook execution
Input, output and runtime variable data
Summarized view of status for consumer
Notify about progress, failure, or successful completion
Rich HTML formatted s with context data inserted

25. Cloud Services Process Management Pack
Model Extensions & Views
Service Request Templates
Service Catalog Content
Runbooks/Workflows
Project
Capacity Pool
Cost Center
Logical Network
Placement Tag
VIP Template …
20+ service request templates
Provision VMs
Project creation
Capacity management
Automated work item activity templates
20+ request offerings
Based on service request templates
New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

26. Related Content
SIM313 - Best Practises for Orchestrator Runbook Authoring
SIM321 - Enabling Mature Self Service with System Center 2012
The Modern Datacentre – Microsoft Showcase
Exam Configuring and Deploying a Private Cloud with Microsoft System Center 2012
Speaker Lounge – Friday 11am-11:30am

27. 4/23/2017 2:57 AM
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.