1. BIFM Knowledge Workshop 15 th October 2003 “BIFM’s Knowledge Agenda” Peter Cordy, Chairman of the BIFM Research, Information & Knowledge Committee {RIKCo}

2. Facilities Management - the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace

3. Our Aims

4. Research, Information & Knowledge Committee {RIKCo} Our Aims To promote and communicate Research, Information and Knowledge that is relevant to the interests of BIFM Members.

5. Research, Information & Knowledge Committee {RIKCo} Our Aims To raise the profile of the Institute with other Professional Bodies and achieve recognition and influence as the ‘gatekeeper’ of FM Research, Information & Knowledge.

6. Our Strategic Themes

7. Research, Information & Knowledge Committee {RIKCo} Strategic Themes K nowledge I nnovation R esearch B enchmarking

8. We are keen to work with others to identify examples of innovation and ways of applying it successfully

9. Our Agenda

10. Agenda Identify opportunities for extending the influence of BIFM through research activity. Achieve national recognition as the principal source for authoritative information on matters of FM research / knowledge.

11. Agenda Identify gaps in research knowledge and support / commission original research. Influence funders of research by championing individual research proposals

12. Agenda Develop a programme of targeted research to support current and future needs. Establish and maintain a knowledge network and database – survey of members’ areas of activity, interests, skills, sector etc.

13. Agenda Co-ordinate and Quality Assure Special Interest Groups’ and Sector Forums’ contributions to the knowledge base. Support them by undertaking / commissioning original research in their areas of interest.

14. Supporting Knowledge Development

15. BIFM Web Portal – ‘The Knowledge Wall’ CLASSIFIED DIRECTORY & INDEX LINKS TO OTHER SITES KNOWLEDGE NETWORKS DIRECTORY FREQUENTLY ASKED QUESTIONS REQUESTS FOR HELP OFFERS OF ASSISTANCE KNOWLEDGE PAPERS GOOD PRACTICE GUIDES CASE STUDIES INNOVATION FORUM PARTNERS IN INNOVATION RESEARCH PROJECT MARKET BENCHMARKING CENTRES OF EXCELLENCE REPORTS OF PROCEEDINGS ACADEMIC RESEARCH PROJECTS PRESENTATION MATERIAL INTERNATIONAL KNOWLEDGE EXCHANGE

16. Support the development of regional networks {‘hubs’} to share information, knowledge and benchmark performance Offer briefings on research in progress Maintain a register of research projects Publicise the outputs of original research and its application to members Support SIGs and Sector Forums on a regional basis Share information on the work of RIKCo by Email and the web

17. Work in Progress : Product Development Members / Stakeholders’ Survey – to determine Research priorities for the business plan Research Directory and Register of Projects Annual Conference 2004 & 2005 – review of PII and CBPP Demonstration Projects’ outputs Editorial Advisory Group FM Sector Forums Collaborations with Barbour Index and Butterworths on FM Knowledge BIFM Website – Development of a ‘Knowledge Portal’

18. Work in Progress : Research Projects ‘Re-thinking FM’, BIFM/BRE ‘Premises of FM Innovation’, Reading University ‘Triggers for Intervention’, Taylor Woodrow ‘Rules of Thumb -Clients Guide to Manageable Building Services’, BSRIA ‘Curing overheating in buildings’, The Carbon Trust ‘Key Performance Indicators’

19. Summary

20. Develop networks to share information, knowledge and benchmark performance Demonstrate ‘leading edge’ performance Learn from others Develop partnerships across the public and private sectors, with Government and other agencies Develop Strategic Alliances with selected ‘key’ players

21. BIFM Knowledge Workshop 15 th October 2003 BIFM Knowledge Recent developments Peter Cordy, Chairman of the BIFM Research, Information & Knowledge Committee {RIKCo}

22. OGC Procurement Guides DQI Online KPI Project Proposal Benchmarking Expert Rules of Thumb Demonstration Projects Euro FM – Research Network DTI PII Projects Review

23. OGC Achieving Excellence Procurement Guides 1.Initiative to Action 2.Project organisation 3.Project Procurement lifecycle 4.Risk and value management 5.The integrated project team 6.Procurement and contract strategies (to follow) 7. Whole life costing

24. OGC Achieving Excellence Procurement Guides 8. Improving Performance 9. Design Quality (to follow) 10. Through health and safety 11. (To follow) Accessible through OGC’s Successful Delivery Toolkit at : http://www.ogc.gov.uk/sdtoolkit/reference/achie ving/achievin.html#aeinit

25. DQI Online Sponsored by Construction Industry Council (CIC) CABE Office of Government Commerce (OGC) Strategic Forum for Construction (SFfC) Web: www.dqi.org.uk

26. DQI Online - Design Quality Indicator Questionnaire, Visualisations and the tools to manage their use. 4 Versions of the questionnaire: The Brief; Mid Design; Ready for Occupation; In-Use Cost of DQI products: Single DQI use - £75; One DQI project - £300; Two DQI projects - £550; Four DQI projects - £900

27. Development of Key Performance Indicators for Facilities Management Project Aim: To develop a definitive and authoritative register of Key Performance Indicators (KPI’s) that are authorised by BIFM and are recognised ‘de facto’ as the industry standard.

28. Benchmarking Project aim To provide a framework for the establishment of benchmarking activities. To support initiatives from SIGs / Sector Forums to establish benchmarking clubs and develop a series of ‘headline’ indicators to facilitate cross-sector comparisons.

29. Expert Rules of Thumb Project aim To develop a series of ‘expert’ position statements to assist members Seek contributions / input from Fellows and Corporates to develop a web based resource

30. Demonstration Projects Project aim To identify examples of acknowledged good practice / case studies across the range of FM activity and publish on the web. To include annual BIFM award winners / finalists and other sources of good practice.

31. Euro FM – Research Network Network representing European FM Research interests. Meeting in Vienna in September 2003 agreed to focus on host countries’ experience to encourage understanding of impact of national experiences and culture on FM practice. Next meeting in Budapest in January 2004

32. DTI PII Projects Review Project aim To review the DTI PII programme and CBPP demonstration projects to identify good practice and evaluate the value of the outputs from the perspective of FM practitioners. The findings will be available in time for presentation at the BIFM Annual Conference in March 2004.