1. 1 GROW INTERNATIONAL TRAINING & CONSULTING Perpa Ticaret Merkezi B Blok Kat:11 No: 1561 ŞİŞLİ ISTANBUL Tel: + 90 212 222 62 16 Fax:+ 90 212 222 62 17 www.growint.com

2.  MANAGEMENT CONSULTING ◦ GENERAL MANAGEMENT CONSULTING ◦ SPECIAL CONSULTING AREAS ◦ PRISM U.K. ◦ SECOR INTERNATIONAL  TRAININGS CATEGORIES: ◦ PERSONAL DEVELOPMENT ◦ EXPAT PROGRAMS ◦ DEVELOPMENT OF MANAGEMENT SKILLS ◦ MARKETING, SALES & CRM ◦ CUSTOMER SERVICES MANAGEMENT ◦ FUNCTIONAL TRAININGS ◦ QUALITY TRAININGS  COACHING ◦ CORPORATE ◦ INDIVIDUAL  REFERENCES 2

3.  GENERAL Services concerning the following areas are provided based on principles of the Institute of Management Consultants :  STRATEGIC AND ORGANIZATIONAL DEVELOPMENT  FINANCIAL AND ADMINISTRATIVE SYSTEMS  HUMAN RESOURCES SYSTEMS  PRODUCTION OF GOODS AND/OR SERVICES  MARKETING AND CORPORATE COMMUNICATION  INFORMATION TECHNOLOGIES AND SYSTEMS  PROJECT MANAGEMENT  ECONOMIC ENVIRONMENT STUDIES  CUSTOMER EXPERIENCE MANAGEMENT  SPECIAL CONSULTING AREAS  BUSINESS PARTNERSHIPS (ITALY/TURKEY)  CONTRACT MANAGEMENT Local/International  CUSTOMER SERVICES  CUSTOMER SERVICES OUTSOURCER SELECTION & AUDIT  VENDOR INSPECTION AND DEVELOPMENT Local/ International 3

4. GROW is representing PRISM UK offering special solutions by using the Scorecard Methodology :  EMPLOYEE LOYALTY Employee Engagement Scorecard  CUSTOMER LOYALTY Customer Centricity Scorecard 4

5.  INVESTOR LOYALTY Investor Loyalty Scorecard GROW is representing SECOR International specializing in the Water, Gas and Energy distribution efficiency and effectiveness improvement area.  SECOR EFFICIENCY & EFFECTIVENESS STUDIES are offered to:  Water Distribution Companies  Electricity Distribution Companies  Gas Distribution Companies 5

6.  PERSONAL DEVELOPMENT  Business English  Body Language & Personal Image  The Communication Miracle  Communication and Interactivity  Personal Budget : Managing Credit Card Debit  Personal Organization  Unforgettable Presentation  EXPAT PROGRAMS  Introduction to the Turkish Reality for Expatx  Turkish Management Culture for Expat Managers  Coaching for Expat Managers  DEVELOPMENT OF MANAGEMENT SKILLS  Effective Leader  Starting My Career  Creating Coaching Leaders  Mini MBA  Social Responsibility – SA8000  Strategic Management  Process Management  Corporate Loyalty  Coaching Managers 6

7.  MARKETING, SALES & CRM  CRM Based Complaint Management  Enhanced Sales Techniques  Selling to People as They Would Like to Buy  Customer Relations Managemengt  Selling The Feature And Benefit  Sales Coaching :Sales Team Managers Learn to Coach  CUSTOMER SERVICES MANAGEMENT  Contact Center Management  Churn Prevention and Customer Loyalty  Exceptional Service Creates the Difference  Complaint Management within Customer Care  Management Skills Development Training for CC Managers  Customer Care in the Phone  Telesales  FUNCTIONAL TRAININGS  Corporate Information Security and ISMS  Contract Management for Professionals  Management of Projects and Project Teams  Competency Based Recruitment Techniques 7

8.  QUALITY TRAININGS  HACCP Risk Analysis  Advanced Product Quality Planning (APQP)  ISO-TS16949 Quality Management System  ISO 9001-2000 Quality Management System  ISO 14001 Environment Management System  ISO 14001-18001 Integrated Management System  ISO 9001-14001 Integrated Management System  ISO 14001 Internal Audit  Job Study and Work Organization  Kaizen (Continuous Inprovement)  Quality Improvement Teams  Internal Quality Audit  OHSAS 18001 Job Safety Management System  QS9000  QS9000 Internal Audit  Process Management  TS & Process Approach  Production Part Approval Process PPAP  Cost Reduction Techniques in Production 8

9. CORPORATE  SALES COACHING  MANAGERS COACHING  CORPORATE COACHING  EXPAT COACHINGINDIVIDUAL  COACHING FOR INDIVIDUALS  COACHING WORKSHOPS ◦ Work life/private life balance ◦ Career Decision ◦ Transition to Second Career ◦ New Period in Personal Life 9

10. CORPORATE/ GENERAL  Ak Enerji  Alvi Medica  Bilim İlaç  Coca Cola İçecek  FaCoach Academy  Fako İlaç  Hasbro / Intertoy  Horizon Elektronik  Koçluk Derneği  NMT Danışmanlık  Royal Cartton  Sanko Holding  Sanovel İlaç  Servier İlaç  TAI / Tüsaş Türk Havacılık ve Uzay Sanayi A.Ş.  Uyumsoft  Vodafone  Yaşam Enerjisi CORPORATE/ BUSINESS ENGLISH GROW – UNIVERSITEK  Alvi Medica  Coca Cola İçecek  Garanti Factoring  Horizon Elektronik  Koray Sigorta  Marathon Kimya  PGM  Remondis  Sistem Yapı 10