1. Cross Cultural Communication Definition Cross-cultural communication, which is also frequently referred as intercultural communication, is a field of study that looks at how people from differing cultural backgrounds endeavor to communicate.

2. Cross Cultural Communication 10 Key Points 1. Realize the nature of intercultural communication 2. Comprehend various cultural perspectives 3. Accomplish different cultures proficiency 4. Compare different cultural values 5. Realize solutions in cross-culture communication (Continue)

3. Cross Cultural Communication 10 Key Points (Continued) 6. Adapt to resolve awkward situations 7. Learn foreign languages in oral communication 8. Be aware of nonverbal messages in intercultural communication 9. Use plain and simple written messages in intercultural communication 10. Enrich communication skills among diverse workplace audiences.

4. Cross Cultural Communication 5 Important Steps: 1.Three significant trends related to the increasing importance of intercultural communication 2. Understanding Culture 3. Achieving Intercultural Proficiency 4. Improving communication with Intercultural audiences 5. Capitalizing On Work Force Diversity

5. Cross Cultural Communication 5 Important Steps 1. Three significant trends related to the increasing importance of intercultural communication Globalization of Markets Technological Advancements Intercultural Work Force

6. Cross Cultural Communication 5 Important Steps 2. Understanding Culture 1) Learn five characteristics of culture 2) stereotypes, prototypes, prejudices and generalization 3) Understand the dimensions of culture

7. Cross Cultural Communication 5 Important Steps 3. Achieving Intercultural Proficiency (1) Avoid ethnocentrism (2) Bridge the culture gap

8. Cross Cultural Communication 5 Important Steps 4. Improving Communication With Intercultural Audiences (1) Learn nonverbal communication (2) Use oral messages (3) Improve written messages in intercultural environments

9. Cross Cultural Communication 5 Important Steps 5. Capitalizing On Work Force Diversity (1) Gain dividends of diversity (2) Realize the divisiveness of diversity (3) Enrich communication skills among diverse workplace audiences

10. Cross Cultural Communication Additional Sources: Beyond Distractibility Organization Colorado University A Professor’s blog from University of Taiwan International Journal of Cross Cultural Management Discussion forum: Kwintessential discussion forum from United Kingdom Electronic Newsletters Books Other resources from internet