1. Business Productivity Infrastructure Optimization Campaign 1 Day 2: Topic: Unified Communications and Collaboration (UCC) Partners will understand Microsoft Office system’s Unified Communications and Collaboration (UCC) Capabilities and sub-capabilities. Education will be layered against the CES methodology. Partners will also understand the competitive landscape and how to effectively communicate the Microsoft UCC value proposition to win the engagement. TimeModuleDescription 8:00 a.m. – 8:30 a.m. Breakfast and Networking 8:30 a.m. – 9:00 a.m.7 - UCC Opportunity The Microsoft vision for UCC and the possible solutions in UCC (OSSD, Case Studies, Personal Experience) 9:00 a.m. – 9:45 a.m.8 – What’s New in 2007 The new/better features and capabilities of UCC in 2007 and the competitive differentiators of UCC in 2007. 9:45 a.m. – 10:15 a.m. 9 – Scenario-Based Demo and Business Case 10:15 a.m. – 10:30 a.m. Break 10:30 a.m. – 11:30 a.m.10 – BPIO Model in UCC Standardized to Rationalized view for each sub-capability with screen shots of the sub-capabilities under each BPIO view for UCC. 11:30 a.m. – 12:00 p.m.11 – Partner Opportunities The solution and services opportunities for UCC, guidance on how to build a practice, where to find/drive opportunities (OSSD, MSPP) and a list of current OSSD scenarios available. 12:00 p.m. – 1:00 p.m. Lunch Break 1:00 p.m. – 5:00 p.m. 12 - Hands-on Learning (UCC Business Case) Class walks through business case for UCC and applies CES methodology (Solution Briefing and Architecture Design Session) to the business case Agenda: BPIO Partner Sales Readiness Workshop

2. Business Productivity Infrastructure Optimization The BPIO Campaign for Microsoft Office 2007 Module 10 - BPIO Model for UCC

3. Business Productivity Infrastructure Optimization Campaign 3 Module 10 – Learning Objectives UCC capability overview within BPIO Sub-capabilities Collaborative workspaces and portals Messaging IM/Presence/Voice Web conferencing Search in UCC Competition Resources, offers, and sales tools

4. Business Productivity Infrastructure Optimization Campaign 4 BPIO Model for UCC

5. Business Productivity Infrastructure Optimization Campaign 5 Microsoft’s Support For Customer-Centric Solution Selling Methodology Alignment Business Context Knowledge Technology Depth and Integration Methodology Alignment Business Context Knowledge Solution Selling and Delivery TDM IO Campaigns: BPIO Customer Engagement Solutions (CES) BDM Customer Campaigns

6. Business Productivity Infrastructure Optimization Campaign 6 Business Productivity Infrastructure Business Productivity Infrastructure Optimization Model Collaborative Workspaces and Portals Messaging Presence Web Conferencing Unified Communications and Collaboration (UCC) Enterprise Content Management (ECM) Business Intelligence (BI)

7. Business Productivity Infrastructure Optimization Campaign 7 Business Intelligence (BI) Client Access Capabilities Solution Evolution Network / Windows Server / Active Directory Data Repositories / LOB Unified Communications and Collaboration (UCC)Enterprise Content Management (ECM)

8. Business Productivity Infrastructure Optimization Campaign 8 UCC Sub-Capabilities IM/Presence and Voice Messaging Unified Communications and Collaboration Sub-Capabilities Collaborative Workspaces and Portals Web Conferencing Search

9. Business Productivity Infrastructure Optimization Campaign 9 Sub-Capabilities for UCC Identify where you want to be Unified Communications and Collaboration Identify where you are Basic e-mail, file shares; Mostly phone based communication Collaborative Workspaces & Portals File shares/ public folders/ ftp/ email based collaboration, static directory of people Messaging Basic e-mail capabilities via free email or unsupported corporate email Instant Messaging, Presence, Voice and Web Conferencing Public IM, ad-hoc use for daily business Sporadic use of web conferencing Ad-hoc teaming around functions and projects, based on IT standards Standard platform for secure e-mail and IM Collaborative Workspaces & Portals Library services Workspaces integrated with desktop productivity tools IT/ end-user control for site provisioning, policy, permissions Portal for content, people and role information Messaging E-mail platform with multi-layer AV/AS/anti- phishing protection Remote VPN-less access to rich email client functionality Instant Messaging, Presence, Voice and Web Conferencing Secure managed enterprise wide IM infrastructure leveraging unified directory Integrated presence enabled desktop productivity tools Multi-departmental web conferencing utilizing your desktop productivity tools Fully managed collaboration platform and pervasive access Increasing unification of communication channels Collaborative Workspaces & Portals Collaboration tools support offline and online End-user editing and tracking of workflows Workspaces that support wikis, blogs and RSS feeds Personal portals (My-site) Information on people and expertise (self reported, non self reported) available in portal Messaging E-mail platform supports pervasive real time IRM and compliance management Integration of e-mail/ Fax/ telephony for 20% or more users Mobile access to e-mail/ calendar for > 50% of users Instant Messaging, Presence, Voice and Web Conferencing Rich integrated presence-enabled LOB applications Integration of IP/Telephony with enterprise IM infrastructure Enterprise-wide standardized web conferencing including on-premise hosting Seamless collaboration across the firewall and federation of communication information and policy Collaborative Workspaces & Portals Federated documents and records mgmt within and outside enterprise. Single search across desktop, enterprise content and LOB Information on employee social networking/relationship available in portal Messaging Federation of communication information [i.e. email, calendar, presence] and policy [i.e. IRM, compliance] Seamless access to multi-modal communications [i.e. email/calendar, VoIP, IM, fax, video, conferencing] Integration of speech recognition with unified communication system

10. Business Productivity Infrastructure Optimization Campaign 10 Business Productivity Infrastructure Optimization Campaign Collaborative Workspaces and Portals

11. Business Productivity Infrastructure Optimization Campaign 11 Key Capability Collaborative workspaces and portals From the standardized to the rationalized framework Rationalized Collaboration tools support offline and online use End-user editing and tracking of workflows Personal portals (My-site) Information on people and expertise (self reported and non self reported) available in portal Benefits of moving to next level Extend workspace platform to support the needs of mobile/remote employees and external partners Managed, secure way for IT to provide unstructured collaboration tools Extend portal infrastructure to allow employees to locate richer people/expertise information Standardized platform for delivering a personal view Reduce IT burden by empowering end-users to develop more sophisticated, without custom coding Standardized Check-in/out and versioning Workspace integrated with desktop productivity applications IT and end-user control for site provisioning, policy, and permissions Portal for content, people, and role information

12. Business Productivity Infrastructure Optimization Campaign 12 Central Location To Manage Proposals Project Control proposal quality by ensuring that the latest version of a proposal document is available to team members Manage timelines through a real-time view of proposal document status Save time by eliminating the need to merge changes from multiple document versions and reducing e-mail review cycles Ensure accountability by tracking tasks and milestones with better integration of Microsoft SharePoint ® products and technologies and Microsoft Office Outlook ® 2007 Web content Management Content Management, Workflow Enterprise search, BDC

13. Business Productivity Infrastructure Optimization Campaign 13 Perform All Necessary Action In A Single Application Ensure quality, consistency, and completeness by using approved templates Manage timelines by establishing clear accountability for all sections of a proposal Save time by sending e-mail notifications and task assignments to team members without leaving the authoring application Improve efficiency by enabling team members to focus on content development rather than on formatting and other manual tasks Disparate search and immediately make new content available for use Reduce time spent searching and populating document sections without leaving the authoring application

14. Business Productivity Infrastructure Optimization Campaign 14 Disparate search and immediately make new content available for use Reduce time spent searching and populating document sections without leaving the authoring application Content Libraries For Re-use Of Company Knowledge Reduce time spent searching for appropriate content Improve proposal quality and save time by reusing proven content Ensure legal and regulatory compliance by using approved content for designated sections Save time by populating document sections without leaving the authoring application Immediately make new content available for use in other proposals

15. Business Productivity Infrastructure Optimization Campaign 15 Collaborate Remotely With Groove And Communicator Contributors and approvers can be reached outside of the corporate environment and while mobile Documents are not trapped on remote clients even when working offline Third-parties can contribute to the proposal process while managing information rights Communicator Communicator Mobile Communicator Web Access Groove 2007 Application sharing to display applications, documents, or software with Unified messaging

16. Business Productivity Infrastructure Optimization Campaign 16 Enable And Streamline Oversight And Approval Workflow and owners can be pre-assigned based on templates created with Office SharePoint products and technologies Task owners are automatically notified and can track tasks in Office Outlook 2007 and on Office SharePoint sites Team members can identify bottlenecks in the process and update or reassign while providing visibility to the team Information on people and expertise available in portal

17. Business Productivity Infrastructure Optimization Campaign 17 Business Productivity Infrastructure Optimization Campaign Messaging

18. Business Productivity Infrastructure Optimization Campaign 18 Key Capability Messaging From the standardized to the rationalized framework Rationalized E-mail platform supports pervasive real time IRM and compliance management Integration of e-mail/fax/telephony available for 20% or more users Mobile access to e-mail/calendar available to more than 50% of the employees Benefits of moving to next level Support advanced IT capabilities like mobility, unified messaging, compliance Consolidate voice infrastructure systems Reduce cost/complexity of managing separate e-mail/voice/fax infrastructure Support compliance and legal discovery needs Increase productivity for mobile workers with a low- cost infrastructure Standardized E-mail platform with multi-layer AV/AS/anti-phishing protection Remote VPN-less access to rich e-mail client functionality

19. Business Productivity Infrastructure Optimization Campaign 19 E-mail Value And Access Outlook on the desktop Outlook 12, Outlook 2003, Outlook XP also supported Outlook Web Access – Outlook companion Outlook Mobile and Exchange ActiveSync Windows Mobile devices Outlook Voice Access – call into Exchange Any phone, speech recognition, or touchtone Speech recognition-enabled auto attendant

20. Business Productivity Infrastructure Optimization Campaign 20 E-mail Compliance And Management Folder policy statement Managed e-mail folders

21. Business Productivity Infrastructure Optimization Campaign 21 Business Productivity Infrastructure Optimization Campaign IM/Presence/Voice and Web Conferencing

22. Business Productivity Infrastructure Optimization Campaign 22 Key Capability IM/presence/voice and Web conferencing From the standardized to the rationalized framework Rationalized Rich integrated presence-enabled LOB applications Integration of IP/Telephony with enterprise IM infrastructure Benefits of moving to next level Presence integrated with LOB applications Enables real-time workflow process handling VOIP opportunities for mobile workforce to reduce telephony costs Extended video conferencing to create richer meetings Standardized Secure managed enterprise wide IM infrastructure leveraging unified directory Rich integrated presence enabled desktop productivity applications Multi-departmental web conferencing utilizing your desktop productivity tools

23. Business Productivity Infrastructure Optimization Campaign 23 Presence Enabled LOB Applications Intelligent presence in LoB applications

24. Business Productivity Infrastructure Optimization Campaign 24 Enable Work Anywhere Outlook Mobile built into the device to manage e-mail Communicator Mobile for real-time access Extend the reach of LOB applications Extend the reach of applications to meet industry-specific needs Access to Office SharePoint sites to leverage enterprise content.NET compact framework for rapid application development Administer, lockout data, and wipe devices remotely Enforce passwords to meet compliance policies Single sign on for direct connection to the corporate network

25. Business Productivity Infrastructure Optimization Campaign 25 Business Productivity Infrastructure Optimization Campaign Documents and Records Management Covered in ECM

26. Business Productivity Infrastructure Optimization Campaign 26 Key Capability Document and records management Covered in depth on Day 3, ECM From the standardized to the rationalized framework Rationalized Framework for management of distributed repositories and content metadata Forms embedded in documents/e-mails for managing metadata and workflow XML schema-based document templates Automated retention policies and holds of records (HR policies, contracts, e-mails) Benefits of moving to next level Reduced deployment and management costs Consistent categorization and organization of content IT controlled security policies Standardized Disconnected Departmental Document and Records Repositories

27. Business Productivity Infrastructure Optimization Campaign 27 Business Productivity Infrastructure Optimization Campaign Forms Management Covered in ECM

28. Business Productivity Infrastructure Optimization Campaign 28 Key Capability Forms management Covered in depth on Day 3, ECM From the rationalized to the dynamic framework Dynamic Forms and workflow orchestration across departments/ systems and organizations Benefits of moving to next level Process efficiencies in dealing within organizations, as well as with customers, partners, and suppliers Rationalized Forms integrated with LOB systems/processes

29. Business Productivity Infrastructure Optimization Campaign 29 Summary Microsoft UCC provides: Collaborative workspaces and portals features with Groove and WSS Messaging features: Exchange 2007 and Outlook’s individual impact IM/Presence/Voice features: Live Communications Server Web conferencing features: Microsoft Live Meeting

30. Business Productivity Infrastructure Optimization Campaign 30 UCC Resources What’s New in Communications and Collaboration http://www.microsoft.com/office/preview/collaboration.mspx http://www.microsoft.com/office/preview/collaboration.mspx Microsoft Communications and Collaboration Framework http://download.microsoft.com/download/c/2/9/c2935f83-1a10-4e4a-a137- c1db829637f5/CCFrameworkFS.doc http://download.microsoft.com/download/c/2/9/c2935f83-1a10-4e4a-a137- c1db829637f5/CCFrameworkFS.doc Microsoft Office Groove 2007 Highlights http://www.microsoft.com/office/preview/programs/groove/highlights.mspx http://www.microsoft.com/office/preview/programs/groove/highlights.mspx Windows SharePoint Services Highlights http://www.microsoft.com/office/preview/technologies/sharepointtechnology/ highlights.mspx http://www.microsoft.com/office/preview/technologies/sharepointtechnology/ highlights.mspx Introducing Microsoft Exchange Server 2007 http://www.microsoft.com/exchange/preview http://www.microsoft.com/exchange/preview Outlook 2007 Overview http://www.microsoft.com/office/preview/programs/outlook/overview.mspx http://www.microsoft.com/office/preview/programs/outlook/overview.mspx Microsoft Office Communicator Mobile Overview http://www.microsoft.com/office/communicator/mobileclient/prodinfo/default.mspx http://www.microsoft.com/office/communicator/mobileclient/prodinfo/default.mspx Live Meeting Product Info: http://www.microsoft.com/office/livemeeting/prodinfo/default.mspx Free Trial/Demo: http://www.microsoft.com/uc/livemeeting/default.mspx http://www.microsoft.com/office/livemeeting/prodinfo/default.mspxhttp://www.microsoft.com/uc/livemeeting/default.mspx

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