1. 1 Stephanie Miracle, Sr Product Manager, DST Output Lisa West, Manager Address Quality Programs, USPS ® Diving Deep into NCOA Link® and ACS™ National Postal Forum April 1 – 4, 2012

2. 2 NCOA Link® Processing Modes  Standard: provides updates for: Businesses at the location Everyone at that location with the same surname for family COAs Individuals at the location with an equivalent first and last name  Individual: provides updates only when the input first and last name match the COA Does not qualify for Move Update compliance

3. 3 CodeCode DescriptionCodeCode Description ACOA Match14 Found COA: New Address Would Not Convert at Run Time 91COA Match 19 Found COA: New Address not ZIP + 4 ® coded or New address primary number not DPV ® confirmable 92COA Match 01Found COA: Foreign Move04Cannot match COA 02 Found COA: Move, Left No Address (MLNA) 06 Cannot Match COA: Conflicting Directions: Middle Name Related 03 Found COA: Box Closed No Order (BCNO) 07 Cannot Match COA: Conflicting Directions: Gender Related 05 Found COA: New 11-digit DPBC is Ambiguous 08 Cannot Match COA: Other Conflicting Instructions NCOA Link® Return Codes

4. 4 CodeCode DescriptionCodeCode Description 09 Cannot Match COA: High-rise Default 16 Cannot Match COA: Secondary Number Discrepancy 10 Cannot Match COA: Rural Default 17 Cannot Match COA: Other Insufficient Name 11 Cannot Match COA: Individual Match: Insufficient COA Name for Match 18 Cannot Match COA: Other Insufficient Name 12 Cannot Match COA: Middle Name Test Failed 20 Cannot Match COA: Conflicting Directions after re-chaining 13 Cannot Match COA: Gender Test Failed 66Daily Delete 15 Cannot Match COA: Individual Name Insufficient 00No Match NCOA Link® Return Codes (cont.)

5. 5 NCOA Link® Return Codes: COA Match, New Address Provided Use New Address as soon as appropriate. To maintain compliance, New Address must be used when Move Effective Date is greater than 95 days. CodeDescriptionInput:Master File: AThe input record matched to a COA record. New address is furnished. Mary O’Neil 123 MAIN ST Mary O'Neil 123 MAIN ST 91Secondary Number dropped from COA – The input record matched to a COA record. The COA record had a secondary number and the input address did not. Dan Krier 123 MAIN ST Dan Krier 123 MAIN ST Apt 1 (ZIP TM match is street level) 92Secondary Number dropped from input address – The input record matched to a COA record. The input record had a secondary number and the COA record did not. Cindy Smith 123 ELM ST APT 5 Cindy Smith 123 ELM ST (ZIP match is street level)

6. 6 Codes 91 and 92  Code 91 means the USPS ® NCOA Link® database contained both a record with an unnecessary secondary, as provided by the customer, and a street level record which provided the match to the input with no secondary.  Code 92 means the USPS ® NCOA Link database contained only one record with no secondary and the input record contained an unnecessary secondary that was dropped to make the match. Secondaries cannot be dropped on both the Input and Master files to generate a match.

7. 7 NCOA Link® Return Codes: No Update CodeDescriptionInput:Master File: 00Input record COULD NOT BE matched to a COA record. Address is Move Update Compliant. No further action needed. Mary Smith 123 MAIN ST No record 66Daily Delete Match: Input record matched to a COA record with an old address that is present in the daily delete file. The presence of a record in the daily delete file means the COA record is pending deletion from the COA master file and no new side addresses may be provided. Mary Smith 123 MAIN ST John Smith (f) Apt 1 123 MAIN ST (COA record is pending deletion from Master file and no update is to be provided)

8. 8 NCOA Link® Rules:  Provides valid delivery point addresses No Foreign addresses Complete addresses only  If the new address is incomplete or insufficient … USPS uses AEC to resolve address before uploading into NCOA Link If AEC can not resolve, a return code will be provided  If no new address is available, obtain address via alternative tools … Customer: mobile, email, telephone Third party providers

9. 9 NCOA Link® Return Codes: COA Match, New Address NOT Provided CodeDescriptionAction 01Foreign Move – Found a COA for a Foreign Move. No forwarding address provided. (209,672 out of 200 million records) New Address record may be acquired through ACS™. 02Move, Left No Address (MLNA) – Found a COA for Moved Left No Address. (MLNA). (22,779,325 out of 200 million records) If mailing to the Standardized Input address, know that this is an Undeliverable-As-Addressed Mailpiece. 03Box Closed No Order (BCNO) – Found a COA for Post Box Closed No Order Filed by Customer. (4,988,550 out of 200 million records)

10. 10 NCOA Link® Return Codes: COA Match, New Address Not Validated CodeDescriptionCOA:Problem 05 New 11-digit DPBC is Ambiguous – The COA record could not be converted to a deliverable address because the 11-digit ZIP Code™ represents more than one delivery point. (160,157 out of 200 million records) 456 1/4 ELM STCannot be validated to a single delivery point 14 New Address Would Not Convert at Run Time – The new address could not be converted to a deliverable address. 4516 ELM ST4516 collides with a different COA with 4616 as the new address 19 New Address not ZIP + 4 ® coded or New address primary number not DPV ® confirmable – The new address cannot be ZIP + 4 coded or the new address primary number cannot be confirmed on DPV. (2,174,927 out of 200 million records) 1234 OAK STCannot validate address New Address may be provided via ACS™, but may be incomplete / insufficient and cause returns

11. 11 Conflicting & Insufficient Information  Action: Verify name and adjust where appropriate  Action: In the meantime, use standardized addresses

12. 12 NCOA Link® Return Codes: No New Address, Conflicting Information CodeDescriptionInput:Master File: 07Conflicting Directions: Gender Related –There is more than one COA record for the match algorithm and the genders of the names on the COAs are different. A single match result could not be determined. (24 out of 200 million records) Patrick Jones 123 MAIN ST Mrs. Patrick Jones 789 OAK ST Patrick Jones 456 ELM ST 13Gender Test Failed – The input record was a potential match to a COA record. A match cannot be made because the gender of the name on the input record conflicts with the gender of the name on the COA record. Robert Smith 123 MAIN ST Mrs. Robert Smith 123 MAIN ST

13. 13 NCOA Link® Return Codes: No New Address, Conflicting or Insufficient Information CodeDescriptionInput:Master File: 06Conflicting Directions: Middle Name Related –There is more than one COA record for the match algorithm and the middle names or initials on the COAs are different. A single match result could not be determined. (11,488 out of 200 million records) Mary Smith 123 MAIN ST Mary K Smith 456 ELM ST Mary J Smith 789 OAK ST 12Middle Name Test Failed – The input record was a potential match to a COA record. A match cannot be made because the input name contains a conflict with the middle name or initials on the COA record. Cindy A. Smith 123 MAIN ST Cindy B. Smith 123 MAIN ST

14. 14 NCOA Link® Return Codes: Cannot Match due to Insufficient Information CodeDescriptionInput:Master File: 11Cannot Match COA: Individual Match: Insufficient COA Name for Match – There is a COA record with the same surname and address but there is insufficient first/middle name information on the COA record to produce a match using individual matching logic. (65,397 out of 200 million records) C Jones 15Cannot Match COA: Individual Name Insufficient – The input record was a potential match to a COA record that contains a first initial and middle initial/name. A match cannot be made because the input middle initial/name is missing or does not equal the middle initial/name on the COA. C M JonesC Mary Jones

15. 15 NCOA Link® Return Codes: No New Address, Conflicting Information CodeDescriptionInput:Master File: 08Other Conflicting Instructions – The input record was a potential match to two COA records. The two records were compared and due to differences in the new addresses, a match could not be made. (72,316 out of 200 million records) Mary Smith 123 MAIN ST Mary Smith 456 ELM ST 789 OAK ST 10Cannot Match COA: Rural Default – The input record was a potential match to a family COA record from a Rural Route or Highway Contract Route address ZIP + 4 ® coded to the route default. This address situation requires individual name matching logic to obtain a match and individual names do not match. ( No instances in NCOA Link ) Adams RR 1 John Adams RR 1

16. 16 NCOA Link® Return Codes: No New Address, Conflicting Information CodeDescriptionInput:Master File: 09 High-rise Default – The input record was a potential match to a family COA record from a multi-unit building, but the address ZIP + 4 ® coded to the building default. This address match situation requires individual name matching logic to obtain a match and individual names do not match. (312,338 out of 200 million records) Pete Adams 123 MAIN ST John Adams (F) 123 MAIN ST (high rise default) 16 Cannot Match COA: Secondary Number Discrepancy – The input record was a potential match to a street level COA record. However, a match is prohibited based on one of the following reasons: There is conflicting secondary information on the input and COA record The input record contained secondary information and matched to a family record that does not contain secondary information. Mary Doe 123 MAIN ST APT 7 Mary Doe 123 MAIN ST APT 2

17. 17 NCOA Link® Return Codes: No New Address, Conflicting Information CodeDescriptionInput:Master File: 17 Cannot Match COA: Other Insufficient Name – The input record was a potential match to a COA record that contains a full first name and full middle name. The input middle initial/name is missing or different from the middle name on the COA. A match cannot be made because the first name on the COA was truncated and the middle names must be equal in order to make this match. M C Smith Mary Cindy Smith 18 Cannot Match COA: Family COA with general delivery - input contains surname only. (63,746 out of 200 million records) Adams General Delivery John Adams (F) General Delivery

18. 18 Code Returns New Address Code Description 20No Cannot Match COA: Conflicting Directions after re-chaining – Multiple COA records were potential matches to the input record. The COA records contained different new addresses and a single match result could not be determined. (7,966 out of 200 million records) NCOA Link® Return Codes Input:Master File Contains: Cindy Adams 123 MAIN ST1. MED200201 Cindy Adams-Smith 123 MAIN ST456 ELM ST Cindy Smith 123 MAIN ST2. MED 200303 Cindy Adams 456 ELM ST789 OAK ST 3. MED 200303 Cindy Smith 456 ELM ST1011 FRONT ST

19. 19 COA Interception Process with PARS Redirection Processing PARS Delivery Unit Inward Processing P&DC Incoming Secondary P&DC Outward Processing P&DC Outgoing Primary P&DC Incoming Secondary P&DC Delivery Unit Outgoing Primary P&DC Former Address Mail sent to Old address New address New Address Automatic Processing & Labeling Image only New address COA identification & interception Mr. Smith New York San Jose Mr. Smith New York ACS™ Record Generated

20. 20 Outward Processing P&DC Outgoing Primary Sacramento Delivery Unit Inward Processing P&DC Outward Processing P&DC Outgoing Primary New York Redirection Processing PARS/CFS Delivery Unit Inward Processing P&DC Carrier Former Address Manual & mechanized mail redirection processing New address New Address Incoming Secondary New York Incoming Secondary San Jose Mr. Smith New York Mr. Smith New York Mr. Smith New York San Jose COA Processing with PARS & CFS (Non-Intercept) ACS™ Record Generated

21. 21 Outward Processing P&DC Nixie Processing PARS/CFS Delivery Unit Carrier Undeliverable as Addressed Manual & mechanized processing Mailer’s Return Address Mr. Smith New York Mr. Smith New York Mr. Smith New York Nixie Processing with PARS & CFS (ACS™) ACS Record Generated If Waste If Return to Sender Outgoing Primary P&DC Incoming Secondary P&DC Mail sent to address Mr. Smith New York Incoming Secondary P&D

22. 22 Label Types: Type One

23. 23 Label Types: Type Two

24. 24 Label Types: Type Three

25. 25 Understanding ACS™ NIXIE Codes

26. 26 TypeDescriptionPotential Action by Mailer Attempted —Not Known* (A) Carrier attempted delivery, piece returned, not the current resident at address. No forwarding order on file. (23.50% since 10/2011) Investigate address. If all indication is that address is valid (or is now valid) continue to mail to this address, but perhaps change to an “or current resident” address format if appropriate. Attempt to obtain address confirmation / correction from the recipient via an alternate communication method. Returned for Better Address (B) Mail of local origin incompletely addressed for distribution or delivery. For “B” consider using AEC to resolve incomplete or incorrect addresses. ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

27. 27 TypeDescriptionPotential Action by Mailer Not Deliverable as Addressed —Unable to Forward* (Q) Mail not deliverable at address given; no change-of-address order on file; or forwarding order expired (beyond 18 months) and purged. (50.12% since 10/2011) Process against NCOA Link® with 48 month data to obtain new address for expired COA records. If no COA is found: Investigate for better address. If all indication is that address is valid (or is now valid) continue to mail to this address. Attempt to obtain address confirmation / correction from the recipient via an alternate communication method. ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

28. 28 ACS™ Deliverability (NIXIE) Codes Nondelivery Codes TypeDescriptionPotential Action by Mailer No Such Street (S) Addressed to nonexistent street and correct street not known. (1.40% since 10/2011) Investigate for better address. Investigate address for correction. For Insufficient Address, probably missing a secondary (apt, ste, etc). If all indication is that address is valid (or is now valid) continue to mail to this address. Attempt to obtain address confirmation / correction from the recipient via an alternate communication method. Consider using AEC to resolve incomplete or incorrect addresses. Insufficient Address (I) Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known. Often used when the secondary is missing or invalid. (9.30% since 10/2011) No Such Number (N) Addressed to nonexistent primary number and correct number not known. (3.75% since 10/2011)

29. 29 TypeDescriptionPotential Action by Mailer In Dispute (E) Mail returned to sender by order of chief field counsel because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail. For example, in a divorce and they both filed a family COA. (.05% since 10/2011) No way to know when dispute is resolved. Consider a temporary suppression of mail to this name/address. Attempt to contact recipient via an alternate communication method for when to resume mailing (or an alternate address to use). No Mail Receptacle (M) Addressee failed to provide a receptacle for receipt of mail. Mailbox has been removed or never provided. (2.30% since 10/2011) Suppress mail to this address. Attempt to contact recipient via an alternate communication method for when to resume mailing (or a deliverable mailing address to use). ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

30. 30 TypeDescriptionPotential Action by Mailer No Such Office in State (X) Addressed to nonexistent Post Office Investigate for better address. Attempt to obtain address confirmation / correction from the recipient via an alternate communication method. Outside Delivery Limits (D) Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order. Illegible (L)Address not readable. Issue could be due to an insert shifting within the envelope such that address is not visible via the window. (.05% since 10/2011) Investigate what in the production process caused the mailpiece to be illegible – and resolve. ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

31. 31 TypeDescriptionPotential Action by Mailer Refused (R)Addressee refused to accept mail or pay postage charges on it. (1.70% since 10/2011) Suppress. Attempt to contact recipient via an alternate communication method for an alternate address to use. Process against NCOA Link® to look for a COA that may have been filed. Unclaimed (U)Addressee abandoned or failed to call for mail. (1.61% since 10/2011) Vacant (V)House, apartment, office, or building not occupied. (Used only if mail is addressed using exceptional or simplified addressing) (6.06% since 10/2011) ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

32. 32 TypeDescriptionPotential Action by Mailer Temporarily Away (W) Addressee temporarily away and period for holding mail expired There is no indication of when the temporary COA was filed nor when it is set to expire. Base your decision of when to mail again based on your own knowledge and prior experience with the same customers and tracked information. ACS™ Deliverability (NIXIE) Codes Nondelivery Codes

33. 33 Undeliverable, but not a NIXIE record TypeDescriptionPotential Action by Mailer Box Closed—No Order (G) Post office box closed for nonpayment of rent. Base your action on the Move Effective Date. If recent (effective in the current or prior month), the odds are still good that recipient will file or has just filed a COA form. The older the Move Effective Date, the less likely that a COA form will be filed. Suppress until new address provided via NCOA Link® processing or from the recipient. If you cannot make the change (due to legal or company policies) this address would have to be mailed at the full single piece First-Class Mail ® rate. The mailpiece may not be deliverable. Moved, Left No Address (K) Addressee moved and filed no change-of-address order

34. 34 Undeliverable, but not a NIXIE record TypeDescription Deceased (P) Used only when known that addressee is deceased and mail is not properly deliverable to another person. This endorsement must be made personally by delivery employee and under no circumstance may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased. (.16% since 10/2011)

35. 35 TypeDescription Delivery Suspended to Commercial Mail Receiving Agency Failure to comply. Undeliverable as Addressed, Missing PMB or # Sign Failure to comply. Returned for Postage Mail without postage or indication that postage fell off. Returned to Sender Due to Addressee's Violation of Postal False Representation and Lottery Law Mail returned to sender under false representation order and lottery order. Returned to Sender Due to Addressee's Violation of Postal Lottery Law Mail returned to sender under lottery order. Returned to Sender Due to Addressee's Violation of Postal False Representation Law Mail returned to sender under false representation order. Undeliverable, but not a NIXIE record

36. 36 www.usps.com/ncsc For More Information ribbs.usps.gov Customer Care 1-800-238-3150

37. 37 Thank You!