1. Copyright Atomic Dog Publishing, 2007 Chapter 2: “Environment of Marketing” Joel R. Evans & Barry Berman Marketing, 10e: Marketing in the 21st Century

2. Copyright Atomic Dog Publishing, 2007 Chapter Objectives To examine the environment within which marketing decisions are made and marketing activities are undertaken To differentiate between those elements controlled by a firm’s top management and those controlled by marketing, and to enumerate the controllable elements of a marketing plan To enumerate the uncontrollable environmental elements that can affect a marketing plan and study their potential ramifications To explain why feedback about company performance and the uncontrollable aspects of its environment and the subsequent adaptation of the marketing plan are essential for a firm to a attain its objectives

3. Copyright Atomic Dog Publishing, 2007 Environment of Marketing 5 Parts of Environment Controllable Factors Uncontrollable Factors Organization’s Level of Success/Failure in Reaching Objectives Feedback Adaptation Organization’s Level of Success Controllable Factors Uncontrollable Factors Feedback Adaptation

4. Copyright Atomic Dog Publishing, 2007 Environment of Marketing Uncontrollable Factors Independent Media Technology Economy Government Suppliers & Distributors Competition Consumers Controllable Factors Organization’s Level of Success or Failure in Reaching Its Objectives By Top Management By Marketing (1) (2) (3) (4) Feedback A - Total offering of the organization B - Impact of uncontrollable factors Adaptation (5) B A

5. Copyright Atomic Dog Publishing, 2007 Types of Environments MacroenvironmentMacroenvironment refers to the broad demographic, societal, economic, political, and technological forces that an organization faces. MicroenvironmentMicroenvironment refers to the forces close to an organization that have a direct impact on its ability to serve its customers

6. Copyright Atomic Dog Publishing, 2007 Top Management Controls 1. Line of Business General category Functions Geographic coverage Type of ownership Specific business 2. Overall Objectives Sales Profit Long-run existence Consumer acceptance 5. Corporate Culture Customer-service orientation Time orientation Flexibility Risk/innovativeness Centralized/ decentralized Interpersonal contact Promotions from within 4. Role of Other Business Functions Production Finance Accounting Engineering Purchasing R & D 3. Role of Marketing Importance in company Functions Integration

7. Copyright Atomic Dog Publishing, 2007 Marketing Directs 1. Selection of Target Market Size Characteristics Desires 2. Marketing Objectives Image Sales Profit Differential advantages 3. Marketing Organizations Functions Types 5. Performance Assessment Day-to-day Periodic 4. Marketing Mix Product Distribution Promotion Price

8. Copyright Atomic Dog Publishing, 2007 Factors Controlled by Marketers: The Target Market The target market is the customer group to which an organization appeals. Market segmentation involves subdividing a market into clear subsets of customers with similar needs. It is often used in choosing a target market.

9. Copyright Atomic Dog Publishing, 2007 Functional Organizations Vice-President of Marketing Product Planning Manager Physical Distribution Manager Marketing Research Manager Promotion Manager Sales Manager Other Functional Managers

10. Copyright Atomic Dog Publishing, 2007 Vice-President of Marketing Product Planning Manager Product A Brand Manager 1 Brand Manager 2 Manager Product B Brand Manager 1 Brand Manager 2 Other Functional Managers Product-Oriented Organizations

11. Copyright Atomic Dog Publishing, 2007 Market-Oriented Organizations Vice-President of Marketing Sales Manager Regional Sales Manager East Sales Manager Final Consumers Sales Manager Organi- zational Consumers Regional Sales Manager North Sales Manager Final Consumers Sales Manager Organi- zational Consumers Regional Sales Manager West Sales Manager Final Consumers Sales Manager Organi- zational Consumers Regional Sales Manager South Sales Manager Final Consumers Sales Manager Organi- zational Consumers Other Functional Managers

12. Copyright Atomic Dog Publishing, 2007 Differential Advantages Differential advantages consist of the firm’s unique features that attract consumers and include:  A distinctive image  New products or features  Product quality  Customer service  Low prices  Availability

13. Copyright Atomic Dog Publishing, 2007 Marketing Mix The marketing mix consists of four elements: product, distribution, promotion, and price. Marketing Mix Product Price PromotionDistribution

14. Copyright Atomic Dog Publishing, 2007 Uncontrollable Factors Consumers Changing characteristics Interpersonal influences Decision process Organizations Competition Structure Marketing strategies Domestic/foreign Company size Generic Channel Independent Media Print Television Radio News organizations Technology Advances Compatibility Acceptance Economy Rate of growth Costs Inflation rate Unemployment Suppliers & Distributors Characteristics Practices Resource shortages Government Federal State & local Politics Factors Not Controlled by Top Management or Marketers

15. Copyright Atomic Dog Publishing, 2007 Types of Competition Monopoly: When one firms sells a good or service and has a lot of control over its marketing plan. Oligopoly: When a few firms, usually large ones, account for most industry sales and would like to engage in nonprice competition. Monopolistic Competition: If there are several firms in an industry, each trying to offer a unique marketing mix-based on price. Pure Competition: When many firms sell virtually identical goods or services and they are unable to create differential advantages. It occurs rarely.

16. Copyright Atomic Dog Publishing, 2007 Gross Domestic Product (GDP) A country’s economic growth is reflected by changes in its GDP. GDP is the total annual value of goods and services produced in a country less net foreign investment.

17. Copyright Atomic Dog Publishing, 2007 Real Income Real Income is the amount earned in a year adjusted by the rate of inflation. Both inflation and unemployment affect purchases.

18. Copyright Atomic Dog Publishing, 2007 Marketing Myopia It is an ineffective marketing approach. It is a shortsighted, narrow-minded view of marketing and its environment Avoid myopia by thoroughly studying and adapting to the environment.

19. Copyright Atomic Dog Publishing, 2007 Chapter Summary This chapter examines the environment within which marketing decisions are made and enacted. It differentiates between those elements controlled by a firm’s top management and those controlled by marketing, and it enumerates the controllable elements of a marketing plan. The chapter also notes the uncontrollable environmental elements that can affect a marketing plan and studies their potential ramifications It explains why feedback about company performance and the uncontrollable aspects of its environment and the subsequent adaptation of the marketing plan are essential for a firm to attain objectives.