2. CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund ICT Training Margaret Rizza – Training Officer

3. GCC, CLS Library Provision  Mitchell Library  32 Community Libraries  Of which, 13 Learning Centres  Another 12 due to be complete within the next few months  Sighthill Drop-in Centre  New Developments  Gorbals  Springburn  Relocation of Stirlings to GOMA

4. NOF Training  Bronze  151 staff completed stage 1 basic training  Silver  50 staff completed stage 2 basic training

5. NOF Training  Advanced  Educator -17 staff completed  Navigator-11 staff completed  Information Technology Gatekeeper- 4 staff completed

6. Bronze Programme DayModule titleDuration 1Context and vision / Health and Safety DSE ½ day 2Hardware/Software Operating system ½ day 3Word Processing1 day 4Spreadsheets1 day

7. Bronze Programme DayModuleDuration 5Databases1 day 6Presentation Software1 Day 7Internet1 day

8. Bronze Programme DayModuleDuration 8Search and Evaluate1 day 9Word/Excel/Access1 Day 10Supporting the Library User1 day

9. Bronze Programme  Portfolio of Evidence  Exercises completed during training programme  Post module exercises  Information on disk  Information – hard copy

10. Training Quantity  June 2002 – March 2004  Bronze - 14 programmes = 140 staff  Silver – 13 programmes = 130 staff  Advanced - 36 programmes = 180 staff (inc IM & IC)

11. Staff Feedback  Great demand for training  More confidence / increased morale in relation to Customer Service ICT issues  Excellent provider ‘EV Works’  Helpdesk offering

12. Staff Feedback  Allocation of practice time  Homework / support classes  Holidays / sickness  EV Works providing support after modules and re-scheduling  Staff changing holidays and re- scheduling when sick