1. In the hotel
Part I
Talking face to face

2. Time allocation introduction of the teaching goals 1' lead-in 5'
five mini-talks 15'
dialogues simulation 8'
sample dialogues 5'
exercises 10'
homework 1'

3. Teaching goals
In this part, the students are required to understand how to
1. book a hotel room and services;
2. check in/out at a hotel.

4. Lead-in 1. types of hotel rooms 双人间 double room 标准间 Standard room
双床间 twin room
高级房 superior room
豪华房 deluxe room
商务房 executive room
套房 suite
普通套房 junior room
高级套房 superior suite
总统套房 presidential suite
公寓套房 studio room
连通房 connection room
相邻房 adjoining room

5. How to book a hotel room
1. I'd like to book a single room in your hotel.
2. May I reserve a double room in your hotel?
3. I would like to have a single room with shower for three nights.
4. I would like to have a reservation for a standard room with an open view of the sea.
5. I wonder if you have a meeting room available for the morning of May 10th?
6. Could I reserve a quiet room to get access to the Internet?

6. How to check in/out at a hotel
1. I have a reservation with you.
2. We have made a room reservation here.
3. I have reserved a single room with access to the Internet here.
4. I would like to stay here for a week. I have already made a reservation here.
5. Do you accept travler's check?
6. What is the rate for a double room for one night?

7. Five mini-talks 1) May I book a room for three nights?
Receptionist: Good evening, Peace Hotel Reservation. May I help you?
Lynda: Yes, may I book two double rooms for three nights?
Receptionist: Sure. Could you give me your name and telephone number, please?
Lynda: It’s Lynda Miller. The telephone number is

8. 2) I have made a room reservation here.
Jane: Good evening. I have made a room reservation here.
Clerk: Let me check. Yes, there it is. A single room for one night.
Jane: Yes, I’m leaving tomorrow.
Clerk: Then you have to check out before 2 o’clock P.M.

9. 3) Would you please show me your passport?
Catherine: I would like to stay in this hotel for a couple of days.
Receptionist: Welcome. Would you please show me your passport?
Catherine: Here you are.
Receptionist: Thank you, and here is the registration form for you to fill in.

10. 4) I’m Awfully sorry.
Tom: I’d like to book a single room for two nights.
Receptionist: I’m awfully sorry. We don’t have any room available now.
Tom: No problem. I’ll try some other hotels nearby.
Receptionist: Goodbye!

11. 5) May I pay by traveler’s check?
Susan: Good morning. I would like to check out.
Receptionist: All right, please show me your room card.
Susan: Here you are. May I pay by traveler’s check?
Receptionist: Of course. Sign your name here, please.

12. Act out the tasks
Task1 :
You are leaving for New York next week. Make a reservation with a hotel there by telephone.
Task2 :
You want to check into a hotel where you have already made a reservation.
Task3 :
You come to a hotel and ask for a single room with a good view.
Task4:
You want to book a hotel room but your booking denied for the peak season.
Task5:
You want to check out of a hotel after a week’s stay there.

13. Sample dialogue one 1) I Would Like to Book a Double Room
Receptionist: Holiday Hotel, Reservations. May I help you?
Guest: Yes. I would like to book a double room for my family.
Receptionist: All right. For which dates, please?
Guest: Next weekend. That is for May 18th and 19th.
Receptionist: Let me check if we have a room available then. Oh, yes, we do.
Guest: Good. I would like to have a non-smoking room.
Receptionist: There are many non-smoking rooms available in our hotel. May I have your name, please?
Guest: Charles Wilson. By the way, do you have any golf course (高尔夫
球场) nearby?
Receptionist: Sorry, but we have a swimming pool, and we provide some other services.
Guest: That’s fine. Shall I send you a deposit?
Receptionist: No, you don’t have to, you may pay on arrival.

14. Sample dialogue two 2) I Have a Reservation with You
Receptionist: Good evening! Welcome to Village Green Inn. What can I do for you, sir?
Guest: I have a reservation with you.
Receptionist: May I have your name, please?
Guest: Tom Addison.
Receptionist: Yes, Mr. Addison. May I have a look at your passport, please?
Guest: OK, here you are.
Receptionist: Would you please fill out the registration form?
Guest: All right. What’s the rate for one person per night?
Receptionist: $69.
Guest: Do you accept traveler’s checks?
Receptionist: Sure. Here is the key card to Room The bell-man (接待员) will show you the way.
Guest: Thanks. I will be leaving tomorrow. When shall I check out?
Receptionist: Any time before 11:00 A.M.
Guest: All right. I’ll remember that.

15. Exercises
1. Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with the receptionist by filling in the blanks.
You: I’d like to book a single room with shower for my friend, Mr. George Smith.
Receptionist: All right. On which 1 _____, please?
You: On the 20th of this month.
Receptionist: How long will he be 2 _______?
You: I’m not quite sure, but it could be about 3 _______.
Receptionist: Then we can confirm 4 _______ from the 20th to the 27th.
You: Fine. How much do you 5 ______ for a single room with breakfast?
Receptionist: For a single room for one night, the 6 ________ would be 380 yuan.
You: Shall I leave a 7 ______ ？
Receptionist: No, but remember to confirm it 8 _______ your friend comes.
You: All right.

16. 2. Imagine you are checking in at a hotel
2. Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.
Receptionist: Good evening! Welcome to Village Inn. What can I do for you?
You: _____________________________. (我在这儿预订了房间。)
Receptionist: May I have your name, please?
You: I’m Tom Addison.
Receptionist: Yes, Mr. Addison. You’ve made a reservation for one single
room. 2 _________________________________________?
(我可以看一下您的护照吗？)
You: Here you are.

17. Receptionist: 3 ____________________________ (请您填一下这张登记表好吗？)
You: Here it is. Is it all right?
Receptionist: Yes, thanks. 4_________________________. (这是5012房的房卡。)
You: Can I go to my room now?
Receptionist: Sure, 5 ________________.
(接待员会给您带路的。)
You: Thanks.

18. 3. Imagine you are checking out at a hotel
3. Imagine you are checking out at a hotel. Play your role according to the clues given in brackets.
Receptionist: Good morning. Can I help you, madam?
You: 1 (表示要结账。)
Receptionist: OK. Would you please tell me your name and room number?
You: Nancy Birley, Room 4608.
Receptionist: Yes, Miss Birley. 2 (说明客人是三天前入住的。)
You: That’s right. 3 (询问每晚的房费是多少。)
Receptionist: $59 per night. You stayed here for 3 days, that is $177.
4 (询问客人如何付款。)
You: In cash, please. Here you are, $200.
Receptionist: Thank you. 5 (向客人交代所找的零钱。)