1. REFERENCE & END USER ACCESS WORKSHOP Facilitators: Fran Wilson: National Library Jane Jones: State Library of WA

2. SESSION OUTLINE LA Free Search vs Subscription version Personalisation Alerts Case studies End User Access LA Administration What’s Coming?

3. SOME QUESTIONS What do you like best about LA Search? What don’t you like about LA Search? Who provides end user access & why? What do you like about end user access? What has been the feedback from clients? What is stopping you from providing end user access?

4. FREE vs SUBSCRIPTION Same URL ANDB Picture Australia Search history Links Same URL ANBD + More DBases MARC records Advanced & Command search Save records & queries Personalisation Alerts

5. PERSONALISATION Remote access via an internet connection Choose own user – id & password Choose preferences – Screen – Databases My Library Store queries & records Alerts

10. ALERTS Library needs to activate this option Save a search query Run again automatically Searches for newly added material or changed records Search results sent by email with links through to ANBD

11. SEARCH TIPS & TRICKS Synonyms – use the tilda ~ Combine with truncation Boolean operators in simple search Simple search vs Advanced Search Advanced = more refined searching – Specify index/field for search terms – Select groupings for search terms – More limiting options

12. END USER ACCESS Provide a link on your website – Easy & fast – Free Search IP Authentication or Scripted login Mediate access to subscription service Included in your subscription fee Reports on usage – through LA Admin

13. THINGS YOU SHOULD KNOW When thinking about end user access Who has access? – Staff – ILL, reference, cataloguing – Different campuses or branch libraries – End users Shared or separate? Preferred options

14. Libraries Australia Administration

21. CASE STUDIES The Western Australian Experience

22. Library Services in the West State Library of Western Australia

23. Library Services in the West Cocos Island Kupungarri Aboriginal Community Derby Public Library

24. Libraries in all shapes & sizes Joondalup (metro) Open 63.5 hours/week 80,000 items 604,946 loans/year 35,337 members 22 FTE staff 19 public access Internet PCs Yuna (east of Geraldton) 1.5 hours/week 525 items 1291 loans/year 38 members 0.1 FTE 1 PC

25. Going Statewide Commitment to improving access to resources for all Western Australians Statewide licenses for – Encyclopedia Britannica – Health & Welness Investigating other e-resources Libraries Australia – after LA Forum 2006 – End user access – Negotiations for a statewide license

26. The Rollout Promotion to public libraries Regular updates & information Assistance with registrations Training Ongoing support – More promotion & training – Encourage attendance at LA User Group meetings

27. The Benefits to Librarians The Usual – Location & holdings information – Cataloguing – Single search engine for multiple databases – Collection development – Reference enquiries

28. The Benefits for All Sandgropers Finding resources in Oz libraries – Not just books! Remote access to the enhanced version of LA search – Individuals and researchers – Opportunities for collaboration with school libraries Local history collections more visible

29. Slide Title Slide line 1 – Line 2 City of Perth State Library of WA City of Perth

30. Cambridge Library Fremantle Library

31. Busselton Bunbury Armadale

32. Issues

33. The Tyranny of Distance Communication & Training – Half–day sessions provided at SLWA (free) – Metropolitan libraries- well resourced and able to send qualified staff – Regional libraries Regularly visit Perth and can attend training – Country & remote There’s the challenge!

34. Content Online links - fantastic Not all SWLA holdings on LA – Project to identify these collections Perception that WA may not hold a particular item – Looking locally first – Obtaining items not in WA libraries

35. Progress 50+ libraries – Sandstone to Scarborough 190 to go! – Metro & regional need further support Sell the benefits Work with libraries to get local history collections onto LA – Cataloguing support

36. ILL’s in the West Delivery of ILL – free core service DDO – Document Delivery Online LIDDAS – with WA University libraries DDO replaced with VDX (now OCLC/PICA) Implemented in six months - with ‘Go Live” March 2006 SLWA is an ISO library - LADD

37. Where to From Here?

38. QUESTIONS?

39. OTHER EXPERIENCES National library – end user access Other libraries’ experiences?

40. WHAT’S COMING Relevance ranked results New targets – Informit e-library – New Thai databases Improvements to enhanced requesting More deep linking LA Free Search box Open Search User education – tutorial on “get”?

41. RELEVANCE RANKING

42. Demo with results ranked by relevance

44. QUESTIONS?

45. Lunch Reconvene at 1.30 in the main theatre.