1. © 2010, The Quality Group, Inc. All rights reserved. “Virtual Networking” Webinar Series TQG Academic Partner Network Best Practices for Marketing Your LSS Blended e-Learning Program June 24, 2010 Participant Follow-up Document

2. © 2010, The Quality Group, Inc. All rights reserved. Agenda Housekeeping & Introductions APN Marketing Information o New Demo – Customizable o WinAt-Work – Carol Dierdorff o Online Class Schedules – Brian Wolf Benchmarking Presentations & Facilitated Discussions o Wake Tech CC: Dennis Reid o St. Louis CC/CBIL: George Friesen o Albany Technical College (GA): Matt Trice Summary … Key Takeaways Feedback … Next Steps

3. © 2010, The Quality Group, Inc. All rights reserved. Attendees Matt TriceAlbany Technical Collegemtrice@albanytech.edu229-430-6618 Gary HarrisCatawba Valley Community Collegegharris@cvcc.edu828-327-7000 x4297 George FriesenCBIL of St. Louis Community Collegegfriesen@stlcc.edu314-539-5376 Pat TuttleCBIL of St. Louis Community Collegeptuttle@stlcc.edu314-539-5324 John ZegersGA Center of Innovation for Manufacturingjzegers@laniertech.edu770-531-6350 Jonathan WarnerChattahoochee Technical Collegejwarner@chattahoocheetech.edu706-253-4520 Genell OwensGreenville Technical Collegegenell.owens@gvltec.edu864-250-8094 Delores JacksonOklahoma City Community Collegedjackson@occc.edu405-682-7851 John ClaybonOklahoma City Community Collegejclaybon@occc.edu405-682-7855 Dennis ReidWake Technical Community Collegedareid@waketech.edu919-335-1002 Tricia BerrettThe Quality Grouptberrett@thequalitygroup.net404-845-3459 John BestThe Quality Groupjbest@thequalitygroup.net405-590-9604 Carol DierdorffThe Quality Groupcdierdorff@thequalitygroup.net678-244-5393 Rob StewartThe Quality Grouprstewart@thequalitygroup.net404-843-9397 Brian WolfThe Quality Groupbwolf@thequalitygroup.net404-843-1072

4. © 2010, The Quality Group, Inc. All rights reserved. One-word description … … of your Lean Six Sigma Blended e-Learning Program –Free –Adequate –Practical –(Very) good –Results –Flexible –(Not free!) Excellent –Stalled –Plateaued –Steady

5. © 2010, The Quality Group, Inc. All rights reserved. New Marketing Demo http://tqgdev.qualitycampus4.com/demo/PI_demo/pi_demo.html

6. © 2010, The Quality Group, Inc. All rights reserved. New Marketing Demo

7. © 2010, The Quality Group, Inc. All rights reserved. WinAt-Work® WinAt-Work is TQG’s 100% web-based workplace readiness program. The interactive video-based curriculum provides youth and adults training in the critical areas of pre-employment (soft skills) that are essential to success in the workplace and the skills employers expect and demand. There are four training modules (Interviewing, Good Work Habits, Getting Along, Getting Ahead) and three game-like simulation modules, for a total of six to eight hours of training. Like TQG’s Lean Six Sigma programs, WinAt- Work automates essential record keeping, performance tracking, and reporting. The list price is $90 per person, before your APN discount. Please invite the appropriate person at your college to view the “demo” at www.winatworkonline.com and to register for one of our weekly webinars. www.winatworkonline.com Contact Carol Dierdorff, 678-244-5393, cdierdorff@thequalitygroup.net.cdierdorff@thequalitygroup.net

8. © 2010, The Quality Group, Inc. All rights reserved. Online Class Scheduling System

9. © 2010, The Quality Group, Inc. All rights reserved. Online Class Scheduling System Instructions At your portal, log in as an Administrator. At the Main Menu, select WEBSITE (near the bottom of the list). At the top of the page, select ADD CLASS. Enter information about one of your upcoming classes and select Add Class. Once you’ve created one listing, you’ll have the ability to add a general description that will appear above the class listings and Contact Information that will appear below the listings. When your listing is set to appear at your portal, it will also be displayed at The Quality Group’s web site. For assistance, contact Brian Wolf at bwolf@thequalitygroup.net.bwolf@thequalitygroup.net

10. © 2010, The Quality Group, Inc. All rights reserved. Error Reporting/Feedback System The Quality Group’s e-Learning modules have gone through extensive testing by our staff and extensive usage by thousands of students. Even so, you may occasionally find a typo or other small problem, or you may want to provide feedback about how a particular topic is presented. Students often provide feedback by sending an e-mail to the instructor, who forwards it to us. If you’d like a more direct way to contact us with feedback on module content, we can make our Error Reporting/Module Feedback feature available in your portal. When this feature is turned on, it appears within the Toolbox for each module. There’s a field where you can describe the error, ask a question, or provide other feedback. Submitting the form sends it directly to our Client Services department. Depending upon the type of feedback or error, the message might be forwarded to a Subject Matter Expert for clarification or research, or sent directly to a member of the module development team for correction. For a demonstration of this feature, contact Tricia at tberrett@thequalitygroup.net. To have the feature enabled in your e-Learning portal, contact Brian at bwolf@thequalitygroup.net.tberrett@thequalitygroup.net bwolf@thequalitygroup.net

11. © 2010, The Quality Group, Inc. All rights reserved. Benchmark / Discussion Marketing “Best Practices” for Your LSS Blended e-Learning Program Brief Overview Why did you pursue it? Initial Marketing –What worked well and why? –What didn’t work well and why? What is your current marketing approach (if different)? How would you like to market in the future? What support would you like from TQG and other APN members to help you market better?  Questions  Key Takeaways  Presenters –Dennis Reid: Wake Tech –George Friesen: CBIL –Matt Trice: Albany Tech

12. © 2010, The Quality Group, Inc. All rights reserved. Key Takeaway Comments Curriculum seems to be at a high level of quality compared to the competition Work to get funding for training as a for-credit course Lean Leadership Certificate WinAt-Work Different perspective by having participants from different schools Have to work as a team Irony and challenge to being in a down economy – hard to get companies to spend the money to get the training they really need!

13. © 2010, The Quality Group, Inc. All rights reserved. Next Steps Put upcoming one-hour webinars on your calendar: July 22 August 26 3:30 Eastern/2:30 Central Add your scheduled classes and contract training options to your portal’s Class Schedule section Contact Brian Wolf to have a customized version of our new Marketing Demo created for your school: http://tqgdev.qualitycampus4.com/demo/PI_demo/pi_demo.html http://tqgdev.qualitycampus4.com/demo/PI_demo/pi_demo.html Consider how WinAt-Work could be used at your college