1. HINARI – Access Problems and Solutions

2. Full-text Article Access Problems Using the Journals by title A-Z list, we are attempting to access a full-text article from the Blood. Although HINARI users should have access to this journal, we will use this as an example of what could go wrong.

3. Access problems can be caused by: 1)failure to properly LOGIN with the institution's User Name/Password 2)technical problems at the Publisher's website 3) or problems with local systems (configuration of user institutions firewall, configuration of browser) 4) The publisher has not authorized access for Band 2 countries Consequently, you may see a message on the Publisher denying access and requesting LOGIN or payment for the specific article. Note: Your HINARI institutional User Name/Password will NOT work.

4. To confirm that you have used the institutional User Name and Password correctly, check in the address or URL search box of the web browser. If properly authenticated, you will see a URL that begins with: http://hinari-gw.who.int/whalecom...

5. Accessing journals by title 1 NOTE: If you have problems accessing a full-text journal from HINARI/PubMed (or not via the links from the principal HINARI page), there is one other step to check. If you are unable to access an article from a journal via the Link Out icons in HINARI/PubMed, double check this by going to the title in the Journals by title A-Z list and also verify the chronological availability.

6. Double check that you have completed the HINARI LOGIN. If this is not the problem, notify HINARI staff (hinari@who.int) so that they can communicate with the Publisher and resolve the problem. Note: make sure you include your institutional User Name, the name of the journal(s) and other details.

7. Partner Publishers' Exclusions Ask your librarian or HINARI focal point contact in your institution. This applies almost exclusively to Band 2 participants. Updated: 09 2008