1. E-BUSINESS: NOT JUST SELLING ON THE WEB! Using the Internet to Enhance Business

2. Internet Penetration  Historical Perspective Telephone 38 years - 50 million Television 13 years - 50 million Internet 4 years - 50 million  English 330 million  Chinese 132 million http://www.witiger.com/ecommerce/ecommercestatistics.htm

3. Type of Sales  business-to-business (B2B) business-to-business  business-to-consumer (B2C) business-to-consumer  business-to-employee (B2E) business-to-employee  business-to-government (B2G) business-to-government  government-to-business (G2B) government-to-business  government-to-government (G2G) government-to-government  government-to-citizen (G2C) government-to-citizen  consumer-to-consumer (C2C) consumer-to-consumer  consumer-to-business (C2B) consumer-to-business

4. Sales  Retail E-commerce Sales (US sales) $37.2 billion in sales for Christmas 2011 15 % increase (ComScore)  Steady Growth from 2000  20% of GDP from Internet  Over a Trillion Dollars* (wholesale and retail) http://www.census.gov/mrts/www/data/html/08Q3.html

5. Type of Online Business Models  Selling a Product - Amazon  Providing a Service – Legal Zoom or Consulting  Free Products but selling access or information

6. Help Desk & Online Support Save Money by:  Reduces Phone Calls  Faster Response to Customer Needs  Document Depository  Lower Labor Cost

7. Marketing  Market Research New Market Demographics Current Market Competitors Buyer Demographics  Market Statistics & Economic Projections

8. Marketing  Product Positioning Image Control Damage Control

9. Financial  Year End Report  IPO  Project Proposals  Fund Raising

10. Banking  Online Banking  Online Management of Resources  Capital Acquisition  Public & Private Loans

11. Auctions / Inventory Reduction  E-bay  Craig’s List  Yahoo  Google

12. Communications  Company to Customer  Company to Vendor  Company to Employee  Division to Division

13. Document Control Cost  Publish Documents  Update Documents  Review Documents  Track Documents

14. Education & Training  Changing Work Force  Upgrade Skills  Just In Time Training

15. Employment  Advertise Openings  Targets a Population with some Computer Skills  Low Cost to Company.

16. E-Government  FirstGov (US)  Arizona (State)  Maricopa (County)  Phoenix (Local)

17. Reasons for the Internet Bubble  Bad Business Plans  Under Estimated Advertising Dollars  Under Estimated Profit Margins  Poor Customer Service