1. IT Innovation Driven Service Based Economy: Building Blocks Dinesh Dhamija, Ph.D. Senior VP and Chief Strategy Officer TDCI Inc. CETI Industry Day June 10th 2010

2. Innovation Something o New, or o A new idea, method, or practice Creative ways to deliver sustained business value for the benefit of all involved New and New Ways to leverage or apply o Products o Solutions o Processes

3. Key Building Blocks Innovation People ProcessesTechnology

4. People The Innovators o Awareness of o Need o Requirements o Tools and Technology The Enablers o Delivering and driving o Business value o profitability The Consumers o Habits o Accessibility o Recognizing value to overcome inertia

5. Processes Processes to o Identify and define innovative services o Run the “innovation factory” o Communicate, market and evangelize the service o Outreach and accessibility o Sustain and enhance the delivered value

6. Technology Platforms and paradigms o Adobe Flex Framework o Amazon Web Services o Force.com o Google’s app engine o Windows Azure Infrastructure o Cloud Computing o Virtualization o Virtualization on the Cloud Accessibility o Rules engines for guiding and interacting o Smart-clients for online and offline o Multiple form-factors – Mobile, iPad/Tablets, Net/Notebooks, Desktops

7. Summary Thoughts The computing landscape 3-5 years from now will be a different paradigm The evolution has already started and is beyond the conceptual phases The economy is more global and the consuming audience is much larger Taking advantage of the new opportunities will require o An infrastructure of innovation o Bringing people, processes, and new technology paradigms together o Creating sustained value through creativity

8. Seed Questions (internal) Innovation – How do you overcome the challenges associated with fostering innovation? – How do you practically drive innovation? Examples of audience success stories? – Does innovation get stifled by cultural entrenchment? – How do you bring about cultural change to foster innovation?

9. Seed Questions (internal) Technology – Any examples in the audience of delivering innovative services using cloud computing? – Any direct experiences using virtual environments on the cloud for production applications? – Competing for developer mind-share to build cloud applications? What are the audience thoughts of the pros/cons and which will gain mass acceptance? Adobe (Flash/Flex/Air) Google (HTML5/Javascript) Microsoft (Silverlight/.NET, Azure) Other Players (Amazon, Force.com, …)