1. Communicating in Today’s Workplace

2. Communicating in the New Workplace
Skills for Career Success
Organizational Communication

3. Communicating in the New Workplace
Skills for Career Success

4. Why You Need to Build Career Skills
Strong communication skills are
necessary for hiring.
top skill set sought by employers.
critical for promotion.
essential for effective job performance.
more important now as a result of technology.
learned through instruction and practice.

5. Ensure Your Success as a Knowledge Worker
In today’s Information Age, expect to
work with words, figures, and data
think critically
make decisions
take charge of your career
continue learning all your life

6. Get Ready for Critical Thinking, Decision Making, and Problem Solving
Identify and clarify
Gather information
Evaluate evidence
Consider options
Problem
Test best option

7. Factors that Affect You in the New Workplace
Heightened global competition
Flattened management hierarchies
Expanded team-based management
Innovative communication technology
New work environments
Increasingly diverse workforce

8. © Jean-Louis Bellurget RF / Pixland / Jupiterimages
Success for YOU in the new global and diverse workplace requires excellent communication skills!
© Jean-Louis Bellurget RF / Pixland / Jupiterimages

9. Communicating in the New Workplace
Organizational Communication

10. Organizational Communication
Functions
Internal
External
New emphasis
Interactive
Mobile
Instant
Forms
Oral
Written
Delivery
Electronic
Hard copy

11. Communication and Formal Channels
Written
Memos, letters
Annual report
Company newsletter
Bulletin board postings
Orientation manual
Oral
Telephone
Face-to-face conversation
Company meetings
Team meetings
Electronic
, Instant messaging Voic , Videoconferencing
Intranet

12. Information Flow in Organizations - Formal Channels
Downward flow
Upward flow
Managers
Supervisors
Subordinates
Supervisees
Coworkers
Horizontal flow

13. Information Flow in Organizations - Formal Channels
Managers
Supervisors
Subordinates
Supervisees
Job plans
Policies
Instructions
Procedures
Flows from
decision makers
to workers
Downward

14. Information Flow in Organizations - Formal Channels
Managers
Supervisors
Subordinates
Supervisees
Feedback
Progress
Problems
Suggestions
Flows from
employees to
decision makers
Upward

15. Information Flow in Organizations - Formal Channels
Horizontal flow
Shared information to coordinate
tasks, solve problems, resolve conflict
Flows among workers
at the same level
Coworkers

16. Information Flows in Organizations - Informal Channels
The grapevine, gossip from the
break room to the water cooler
Carries unofficial messages
Flows haphazardly
Can be remarkably accurate
Is mostly disliked by management
Thrives where official information
is limited
The drinking fountain is my photo.

17. Barriers to the Flow of Organizational Information
Lack of trust, turf wars, fear of reprisal
Uneven reward systems
Closed communication climate
Top-heavy organizational structure
Filtering, prejudice, ego involvement
Poor communication skills

18. Overcoming Barriers to Effective Communication
Encourage open, trusting environment for interaction and feedback.
Provide more information through formal channels.
Train managers and employees to improve communication skills.

19. Overcoming Barriers to Effective Communication
Flatten the organizational structure.
Establish hotline and ombudsman programs.
Establish fair reward system for individual and team achievement.
Encourage full participation in teams.

20. End