1. Richard Rodriguez, Investigator-in-Charge Alaska Airlines Maintenance Program and FAA Oversight

2. Alaska Airlines Maintenance Program: Deficiencies Improper procedures to change grease Use of non-conforming restraining fixture for jackscrew inspections Inadequate lubrication of jackscrew assemblies Continued errors in performing end play checks Recent findings of inadequate lubrication of rudder trim tab hinge bearings Improper procedures to change grease Use of non-conforming restraining fixture for jackscrew inspections Inadequate lubrication of jackscrew assemblies Continued errors in performing end play checks Recent findings of inadequate lubrication of rudder trim tab hinge bearings

3. Alaska Airlines Maintenance Program: FAA Inspection Findings (June 2000) Inadequate staffing, training & support during implementation of ATOS (1998) PMI too busy with admin for surveillance Chief of Seattle FAA Office: “…risk of incidents and accidents at Alaska Airlines is heightened.” (Memo dated Nov. 12, 1999)

4. Alaska Airlines Maintenance Program: FAA Inspection Findings Lack of management personnel Inadequate training program Maint. manual procedures not followed Incomplete or deleted work cards Absence of a functioning Continuing Analysis and Surveillance (CASS) Program

5. Alaska Airlines Maintenance Program: FAA Actions June 2000: FAA proposed suspension of Heavy Maintenance at Alaska Airlines FAA then accepted Alaska Airlines “Action Plan” to correct problems July 2001: FAA consensus that Alaska Airlines met Action Plan commitments Spring 2002: More airline lube & end play errors Recommendation for FAA HQ Inspection