1. Presented by: Richard Boyer Partner, ModernThink LLC 2015 Campus Climate Survey September 21, 2015

2. Survey Overview Survey Instrument  60 core belief statements  25 additional statements  17 item benefits satisfaction component  12 demographic questions  3 open-ended questions Methodology  2015 Online survey administered March 28 – April 17, 2015 Response Rate (All Faculty & Staff): 20%...142/725 Response Rate (Full-time Staff & Faculty): 22%...136/625 Benchmarks  2013 Metro State Campus Climate Survey Data  2015 Honor Roll – Large Benchmarks

3. Survey Definitions Institution refers to the entire University or College Senior Leadership refers to the senior members of the institution (i.e. President, Vice Presidents, Deputy Provost, Associate Vice Presidents, Deans and those that report directly to the President). Department refers to your most immediate workgroup or team. Supervisor/Department Chair refers to the individual to whom you most directly report.

4. Strongly Agree Agree Sometimes Agree/Sometimes Disagree Disagree Strongly Disagree 25.2%32.1%22.9%13.7%6.1% 19.8%22.9%57.3% Responses Expressed as Percentages Guideline Scores Descriptors Negative Responses Positive Responses 20% = Yellow Flag57% = Fair 59. This institution’s culture is special – something you don’t find just anywhere.

5. Guidelines for Positive Responses Guideline ScoreDescription 75%+Exceptional 65% - 74%Good – Very Good 55% - 64%Fair 45% - 54%Yellow Flag < 45%Red Flag Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree

6. Guidelines for Negative Responses Guideline ScoreDescription < 10%Excellent – Very Good 10% - 14% Fair - Good 15% - 19%Yellow Flag 20% - 29%Red Flag 30%+Acute Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree

7.  Overall average across all 85 statements: 2015 – 55% Positive, 20% Negative 2013 – 54% Positive, 19% Negative  In 2015 there were 10 statements that showed improvement of 5 percentage points or more (combined increase in positive response and decrease in negative response).  In 2015 there were 24 statements that regressed 5 percentage points or more (combined decrease in positive response and increase in negative response). At a glance…

8. Actions Taken  Strategic Planning Committee used survey information to guide the development and the recent refresh of MSU Denver’s Strategic Plan  Began “Lunches with the Provost” to listen to and meet with faculty  Hired University Ombuds Officer  Equal pay Study  Development of the Bullying Policy  Continued efforts to diversify the workforce  Systemic practice of inclusive excellence (i.e. Equity & Excellence Committee, HSI Task Force)  Implemented cultural competence training for all supervisors  Revised Administrative Evaluation process to incorporate 360°feedback  Streamlined hiring process by converting all positions to PeopleAdmin

9. Overarching Themes The commitment to the mission, the impact on students, the positive influence in the community and the commitment to diversity are particular points of pride for faculty and staff. For many, there is a strong sense of camaraderie, especially at the department/work group level. Faculty and staff continue to report good rapport with for their supervisors and their immediate colleagues. Faculty and staff report progress regarding having the necessary resources/support to be effective and efforts to strengthen performance evaluation processes. Administration, faculty and staff all express a need for continued focus on improved communications especially as it relates to greater transparency, more inclusive processes and improved cross- functional communication.

10. Faculty and staff appreciate the additional clarity of the strategic plan however, the pace and number of changes over the recent past has been challenging for many. There remain concerns regarding fairness, specifically related to consistent/equitable treatment, civility, performance management and compensation. While there are mechanisms/processes in place to facilitate shared governance (e.g. democratic governance), there remains a sense that faculty and staff aren’t sufficiently involved in decisions. Faculty and staff report varying degrees of alignment across departments…and varying degrees of skill/effectiveness across different levels of leadership. Overarching Themes

11. Dimensions (Overall % Positive)

14. Key “Barometer” Statements Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 57 This institution is well run. 42214817 25 Overall, my department is a good place to work. 6911737 60 All things considered, this is a great place to work. 57136212

15. Most Improved Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 78 I have sufficient technology and resources to do my job. 56194526 17 Our review process accurately measures my job performance. 50234026 29 The institution takes reasonable steps to provide a safe and secure environment for the campus. 7886911 64 I can make an official complaint without having to worry about losing my job or harming my career. 50304432 34 This institution’s benefits meet my needs. 58125223

16. Most Improved Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 10 I understand the necessary requirements to advance my career. 62225620 68 People of different sexual orientations are treated equally at this institution. 841795 27 Senior leadership provides a clear direction for this institution’s future. 54234920 39 Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation). 61135617 53 This institution’s policies and practices give me the flexibility to manage my work and personal life. 64185914

17. Job Satisfaction Supervisor/Department Chair Pride Diversity & Community Strengths by Theme

18. Job Satisfaction Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 1 My job makes good use of my skills and abilities. 719748 2 I am given the responsibility and freedom to do my job. 698797 5 I understand how my job contributes to this institution’s mission. 874853 78 I have sufficient technology and resources to do my job. 56194526

19. Supervisor/Department Chair Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 24 I have a good relationship with my supervisor/department chair. 748796 3 My supervisor/department chair makes his/her expectations clear. 59196813 15 My supervisor/department chair regularly models this institution’s values. 67177111 12 I believe what I am told by my supervisor/department chair. 66146911

20. Pride Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 36 I am proud to be part of this institution. 686746 49 This institution actively contributes to the community. 783794 59 This institution's culture is special - something you don't find just anywhere. 57195817 25 Overall, my department is a good place to work. 6911737 60 All things considered, this is a great place to work. 57136212

21. Diversity & Community Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 746728 50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 786 6 54 This institution has clear and effective procedures for dealing with discrimination. 68156913 73 This institution makes a genuine effort to involve a diverse group of faculty/staff on college initiatives. 62116212 74 Overall, I am satisfied with the institution’s efforts to support and encourage the valuing of differences. 68106511

22. Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 66 People of different genders are treated equally at this institution. 67107112 67 People of different races/ethnicities are treated equally at this institution. 746739 68 People of different sexual orientations are treated equally at this institution. 841795 69 People of different abilities are treated equally at this institution. 6512709 People of different religious beliefs are treated equally at this institution. 7510787 Diversity & Community

23. Largest Decline Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 30 Our orientation program prepares new faculty, administration and staff to be effective. 37304321 3 My supervisor/department chair makes his/her expectations clear. 59196813 7 I receive feedback from my supervisor/department chair that helps me. 52226116 80 The role of staff in shared governance is clearly stated and encouraged. 34333926 2 I am given the responsibility and freedom to do my job. 698797

24. Largest Decline Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 57 This institution is well run. 42214817 38 The role of faculty in shared governance is clearly stated and publicized. 43314523 15 My supervisor/department chair regularly models this institution's values. 67177111 19 My supervisor/department chair is consistent and fair. 65206713 25 Overall, my department is a good place to work. 6911737

25. Opportunities by Theme Resources Communication & Collaboration Shared Governance Compensation, Benefits & Work/Life Balance Recognition & Appreciation Accountability Senior Leadership

26. Resources Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 4 I am provided the resources I need to be effective in my job. 51244719 31 The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. 47234427 78 I have sufficient technology and resources to do my job. 56194526 28 My department has adequate faculty/staff to achieve our goals. 33413143 62 In my department, we make good use of our resources, time and budget. 65156614

27. Communication Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 8 When I offer a new idea, I believe it will be fully considered. 56215816 21 In my department, we communicate openly about issues that impact each other’s work. 57225318 13 We have opportunities to contribute to important decisions in my department. 60175720 14 I can speak up or challenge a traditional way of doing something without fear of harming my career. 51285124 61 In my department, we address conflicts effectively when they arise. 51225321

28. Communication Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 22 Changes that affect me are discussed prior to being implemented. 43304125 43 At this institution, we discuss and debate issues respectfully to get better results. 36253622 55 There is regular and open communication among faculty, administration and staff. 43253925

29. Collaboration Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 61 In my department, we address conflicts effectively when they arise. 51225321 26 I can count on people to cooperate across departments. 50154616 58 There’s a sense that we’re all on the same team at this institution. 40273828 42 Faculty, administration and staff are meaningfully involved in institutional planning. 38234021 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 50125114

30. Shared Governance Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 38 The role of faculty in shared governance is clearly stated and publicized. 43314523 80 The role of staff in shared governance is clearly stated and encouraged. 34333926 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 50125114 39 Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation). 61135617

31. Compensation, Benefits & Work/Life Balance Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 11 I am paid fairly for my work. 30502948 34 This institution’s benefits meet my needs. 58125223 53 This institution’s policies and practices give me the flexibility to manage my work and personal life. 64185914

32. Recognition & Appreciation Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 35 Our recognition and awards programs are meaningful to me. 28432842 9 I am regularly recognized for my contributions. 46284527 52 We celebrate significant milestones and important accomplishments at this institution. 60165713

33. Accountability Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 44 This institution’s policies and practices ensure fair treatment for faculty, administration and staff. 42284323 19 My supervisor/department chair is consistent and fair. 65206713 64 I can make an official complaint without having to worry about losing my job or harming my career. 50304432 65 Recent changes to the organizational structure of the university improve our ability to execute the institution's mission. 36243922 72 Recent changes to the organizational structure of the university help my area be more effective. 34303328

34. Accountability Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 17 Our review process accurately measures my job performance. 50234026 63 Our evaluation process is user-friendly and efficient. 44314026 16 Promotions in my department are based on a person’s ability. 43314329 18 Issues of low performance are addressed in my department. 42324130

35. Bullying Statements Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 81 I have experienced bullying (i.e., the persistent use of aggressive, overbearing, or unreasonable behaviors) directed toward me by a member of the MSU Denver community. 34572863 82 I am aware of other employees at MSU Denver who have experienced bullying at work. 48434247 83 I believe that MSU Denver's policies and practices are effective at preventing bullying. 40324026 84 Faculty, administration and staff understand that bullying is not tolerated in this institution. 56205919 85 Instances of alleged bullying are taken seriously by leadership. 46235022

36. Senior Leadership Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 32 Our senior leadership has the knowledge, skills and experience necessary for institutional success. 59156113 79 I trust senior leadership enough to follow them, even when I disagree with their decisions. 53205018 27 Senior leadership provides a clear direction for this institution’s future. 54234920 48 Senior leadership regularly models this institution’s values. 58205714 75 Our institution’s values guide decision-making throughout the institution not just in theory but also in our day-to-day action. 48194816

37. Senior Leadership Survey Statement 2015 MSU Denver Overall (Positive %) 2015 MSU Denver Overall (Negative %) 2013 MSU Denver Overall (Positive %) 2013 MSU Denver Overall (Negative %) 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 47254423 41 Senior leadership communicates openly about important matters. 48224521 56 I believe what I am told by senior leadership. 50195120

38. 1.Communicate a high level summary of the survey results to faculty, staff and appropriate leadership groups. 2.Ensure leaders across the university have the necessary training to provide day- to-day leadership…especially as related to coaching behaviors and creating a culture of appreciation and accountability. 3.Focus on quality communications…with an emphasis on interactive processes and “cross-functional” dialogue. 4.Create opportunities to reinforce confidence in the credibility and alignment of senior leadership…and to create greater alignment across all levels of leadership. 5.Address fairness concerns regarding compensation, performance management processes and consistency/equity. 6.Consider more specifically defining the MSU Denver’s “employee value proposition” (employment brand) to better capitalize on current strengths and differentiating qualities and to proactively manage employee expectations. Recommendations – 2013

39. The Value of Relationships “The world is becoming more technologically complex, interdependent, and culturally diverse, which makes the building of relationships more and more necessary to get things accomplished, and at the same time, more difficult. Relationships are the key to good communication; good communication is the key to successful task accomplishment...” Edgar Schein Humble Inquiry

40. Additional Resources Richard K. Boyer rboyer@modernthink.com 302.764.4477