1. Coordinating Multiple Homeless Interventions in a Rural Community Serenity House of Clallam County and the Clallam County Homeless Task Force February 2008

2. Presentation Overview Background on our prevention/intervention system and its outcomes for homeless families with children Background on our prevention/intervention system and its outcomes for homeless families with children Why/How we decided to make a change—as a result of the Ten Year Plan process Why/How we decided to make a change—as a result of the Ten Year Plan process How our system is evolving to focus on rapid re-housing of families into permanent housing How our system is evolving to focus on rapid re-housing of families into permanent housing Activities and Outcomes to date Activities and Outcomes to date Projections and future system expansion Projections and future system expansion Lessons learned Lessons learned

3. The Short Story on Serenity House & Clallam County Ten Year Plan Port Angeles, Sequim and Forks 3 largest communities(pop=70,000) Port Angeles, Sequim and Forks 3 largest communities(pop=70,000) Higher than state average poverty (14%) but a strong economy (5.4% unemployment, AMI up). Higher than state average poverty (14%) but a strong economy (5.4% unemployment, AMI up). Five tribal communities Five tribal communities Strong commitment from local government to end homelessness Strong commitment from local government to end homelessness Serenity House- grass roots non-profit founded in Clallam County 25 years ago with the mission to prevent and eliminate homelessness in our community. Lead agency for County Homeless Task Force and Shelter Providers Network (meeting since 1989)

4. Point in Time Count of Homeless 2005-Homeless population = 1,050 total—164 family households 2005-Homeless population = 1,050 total—164 family households 2006-1,055 total---173 families 2006-1,055 total---173 families 2007-807 total---130 families 2007-807 total---130 families 2008*—757 total—109 families 2008*—757 total—109 families In 2007 only one family with minor children was surveyed as living outdoors, in a car or tent

5. Measurable progress for homeless families in 2005-06 Prevention Assistance has increased by 40% for two years in a row. In 2006, 180 households, 75% of whom were families 42 new units of short and mid-term transition-in-place units for families Permanent Supportive Housing for families being developed 12 new units of crisis housing in county

6. The Homeless System pre housing resource centers Long standing & involved provider system, with multiple options for families. Strong partnership with Housing Authority Long standing & involved provider system, with multiple options for families. Strong partnership with Housing Authority Families experience intensive/effective services in shelter/transitional housing environment but expensive to provide, not enough units to meet need, little support post-exit, hotel utilization was expensive and ineffective, long wait lists for site-based programs Families experience intensive/effective services in shelter/transitional housing environment but expensive to provide, not enough units to meet need, little support post-exit, hotel utilization was expensive and ineffective, long wait lists for site-based programs Length of stay in shelter was two months or more for families Length of stay in shelter was two months or more for families Most services, housing choices located in Port Angeles Most services, housing choices located in Port Angeles

7. Clallam Homeless Housing Programs PATH PSH Units in Forks-6 SHCC Tempest PSH Single Adults 15 Units Family Shelter Units 10 2-bdrm units in Port Angeles/Seq SHCC/HAC C TBRA Transition Units- 35 Units SHCC Serenity Court for families/singl e 10 units SHCC WFF Transition in Place 8 Units WFF Transition in Place in Forks 4 Units Domestic Violence Family Shelter- PA 5 units Single Adult Emergency Shelter- 50 beds SHCC Evergreen Transitional for families 16 units Street Outreach Shelter—for single adults up to 24 beds SHCC Transitions to Housing Short Term Rental – 20 units WEO Outreach Emergency Shelter- Forks 2 units Forks DV Shelter- 4 units Rose House DV Transitional 5 Units units

8. Adapting the system for results Key elements of Clallam Ten Year Plan to end homelessness: Countywide emphasis on prevention, coordinated assessment, rapid re-housing and discharge planning Countywide emphasis on prevention, coordinated assessment, rapid re-housing and discharge planning Housing first solutions Housing first solutions Detailed and prioritized plan to develop affordable housing across the county Detailed and prioritized plan to develop affordable housing across the county Development of permanent supportive housing for chronically homeless across the county Development of permanent supportive housing for chronically homeless across the county Coordinated countywide supportive services network Coordinated countywide supportive services network

9. Starting the process of countywide prevention and rapid rehousing Homeless Task Force identifies and applies to state funding program, strong community support & identified lead providers, propose to serve all homeless populations Homeless Task Force identifies and applies to state funding program, strong community support & identified lead providers, propose to serve all homeless populations Awarded in December 2006-about $700,000 awarded for prevention & rapid rehousing over 3 year period- Local match of about $450,000 over same 3 years Awarded in December 2006-about $700,000 awarded for prevention & rapid rehousing over 3 year period- Local match of about $450,000 over same 3 years State and county contracts completed State and county contracts completed September 2007 September 2007 Port Angeles HRC opens 1 September Port Angeles HRC opens 1 September Forks and Sequim offices to open December 2007 Forks and Sequim offices to open December 2007 3 Year Goal- 600+households. On track to meet goal in first two years of project 3 Year Goal- 600+households. On track to meet goal in first two years of project

10. Providing coordinated intake, prevention & rapid rehousing First visit will begin intake/assessment: eviction prevention within five days, other housing services within 15-30 days: including housing search, short term rental assistance, start up assistance, or First visit will begin intake/assessment: eviction prevention within five days, other housing services within 15-30 days: including housing search, short term rental assistance, start up assistance, or Emergency shelter placement, or scattered-site or site-based transitional housing. Emergency shelter placement, or scattered-site or site-based transitional housing. Initial demand double expectations Initial demand double expectations 5 FTEs prevention & case management, on-site partners including Housing Authority, Veterans Relief, Re-Entry housing specialist 5 FTEs prevention & case management, on-site partners including Housing Authority, Veterans Relief, Re-Entry housing specialist Current vacancies, other community services, Tenant PI Screening supports, Ready to Rent Current vacancies, other community services, Tenant PI Screening supports, Ready to Rent Housing Resource Center 535 East First Street Port Angeles WA 98362 360- 452-6801/360- 477-0907

11. Housing Resource Center flow chart for assisting families: Prevention specialist Prevention specialist Family Case Managers Family Case Managers Vets Relief case manager Vets Relief case manager Housing Authority voucher specialist Housing Authority voucher specialist Youth & young adult case manager Youth & young adult case manager Community: DV,Mental Health, DSHS, jail, re-entry Community: DV,Mental Health, DSHS, jail, re-entry Site Based Housing Emergency shelter Emergency shelter Section 8 Section 8 Evergreen Family Village Evergreen Family Village Serenity Court Serenity Court Home Based Housing Tenant Based Rental Assistance Tenant Based Rental Assistance Transitions to Housing Transitions to Housing One Family-One Home One Family-One Home Cornerstone Cornerstone Intake & Assessment: Prevention Prevention Plus Start up Housing Counseling & Placement OR Case Management Housing Stability Plan

12. Five months of housing intakes In 5 months,, 1,138 total visits and 476 unduplicated applicants. 286 households received housing counseling & placement or case management and housing stability plan 160 households received prevention or short term rental assistance. 106 (67%) were families with children. 71 family households rec’d prevention or start-up assistance and 35 short term rental assistance

13. Housing Resource Center Eligibility-typically 30% AMI or lower Eligibility-typically 30% AMI or lower Homeless or at-risk criteria Homeless or at-risk criteria Barriers assessment & one-on- one interview Barriers assessment & one-on- one interview Tenant PI background screening Tenant PI background screening Negotiate the right ‘fit’— prevention, start-up, short-term or other housing placement Negotiate the right ‘fit’— prevention, start-up, short-term or other housing placement Connections to housing market Connections to housing market

14. Housing Counseling, Legal Assistance households referred to property managers- current vacancies households referred to property managers- current vacancies applicants receive counseling or connection to legal assistance to retain permanent housing applicants receive counseling or connection to legal assistance to retain permanent housing Ready to rent curriculum Ready to rent curriculum

15. Shelter Assignment and Shelter Diversion Placement into family shelter based on assessment & critical need: Reduced use of other community resources for motels Reduced use of other community resources for motels Diversion from emergency shelter to permanent housing Diversion from emergency shelter to permanent housing Reduced time in emergency shelter Reduced time in emergency shelter

16. Housing Placement in site-based programs Evergreen Transitional Serenity Court 26 units, up to 24 months, extensive supportive services, on-site childcare Also: DV Transitional Housing Clean and Sober Houses In Patient Treatment Second Street House

17. Housing First: Transitions To Housing, One Family-One Home and TBRA

18. Program6 mo Perm RetentionAverage HH Income Inc Service/Housing Cost per hh Evergreen100%57%$10,000 Serenity Court100%34%$1,850/$3,396 *Prevention92%NA$810 *Transitions81%20%$2,149 *One Family66%40%$8,800 *TBRA84%22%$5,095 Program Outcomes for Site-Based and Home- Based Homeless Family Programs

19. Home Based Service Delivery Building a Relationship and a Network Building a Relationship and a Network –Being accessible to the client. Going to the client - Flexibility Going to the client - Flexibility Communication Communication –Polite –Compliments (Sincere) Hospitality –Knowledge of community resources or willingness to explore opportunities to build social support network. Housing Stability Plan Housing Stability Plan –Focus is on: Strengthening employment or educational pursuits. Strengthening employment or educational pursuits. Budgeting and financial management. Budgeting and financial management. Crisis reduction. Crisis reduction. –Plans for financial and case management assistance geared at 3-6 months.

20. Challenges We Are Facing- it’s a messy process Staffing resource center and staffing & delivering home-based supportive services at most appropriate level-avoiding burnout and building satisfaction Staffing resource center and staffing & delivering home-based supportive services at most appropriate level-avoiding burnout and building satisfaction Effective targeting of households Effective targeting of households Expanding resources & partnerships Expanding resources & partnerships Completing MOUs for discharge planning with jail, diversion courts, hospital, service agencies Completing MOUs for discharge planning with jail, diversion courts, hospital, service agencies Housing Market and shrinking choices Housing Market and shrinking choices Data collection and the future of HMIS Data collection and the future of HMIS

21. Expanding local and state connections: New local partners: Housing Authority- capital development West End Outreach United Way Veterans Law & Justice Hospital Districts Juvenile Services City Councils & Managers Senior Coalition State advocacy and Involvement Funding Funding Planning Planning Legislative and policy changes Legislative and policy changes National Advocacy Legislative & policy Legislative & policy

22. PRIORITY PROPOSALS STATUS COMMENTS Increase the Housing Trust Fund by at Least $50m, as in the Governor’s Proposed Capital Budget The House Capital Budget is still being written ESSB 5959 (Hargrove) THOR -- Providing assistance to individuals and families who are homeless or at risk of being homeless See too HB 1921 Heard in House Housing on 1/31 Pro SB 6335 (Prentice) Concerning the homeless families services fund See too HB 2684 House 2 nd Reading Pro Summary of WSCH Bills & Legislation Updated on February 6, 2008 per www.leg.wa.gov

23. Projecting Forward Family homelessness continue to decline Family homelessness continue to decline Evictions continue to drop dramatically in County Evictions continue to drop dramatically in County New partnerships with property managers/landlords/tax credit projects in Sequim and Forks, more rental units at affordable rents New partnerships with property managers/landlords/tax credit projects in Sequim and Forks, more rental units at affordable rents Internet conferencing system and social networking system with partners and mainstream agencies to sustain permanent success for families Internet conferencing system and social networking system with partners and mainstream agencies to sustain permanent success for families Permanent supportive housing for chronically homeless families Permanent supportive housing for chronically homeless families Evolving role of service & mainstream providers, MOUs with clear expectations with CPS, CSO, Diversion Courts and MH/SA providers. Evolving role of service & mainstream providers, MOUs with clear expectations with CPS, CSO, Diversion Courts and MH/SA providers.

24. Some Early Lessons Learned Community collaboration, capacity-building across the county, expanding housing choices, nimble problem solving and motivated families are key to success of re-housing/rapid exit Community collaboration, capacity-building across the county, expanding housing choices, nimble problem solving and motivated families are key to success of re-housing/rapid exit Re-purpose local programs and funding to be cost effective and sustainable Re-purpose local programs and funding to be cost effective and sustainable One-on-One assessment & negotiation of housing solution- what does applicant want from us and what do they bring to the contract? One-on-One assessment & negotiation of housing solution- what does applicant want from us and what do they bring to the contract? Follow up, service delivery, data tracking- be innovative! Follow up, service delivery, data tracking- be innovative! Slow progress in establishing countywide plan is okay! Slow progress in establishing countywide plan is okay!