1. Creative Problem Solving- 1 © Minder Chen, 2013-2014 Creative Problem Solving Minder Chen Professor of MIS California State University Channel Islands Minder.chen@csuci.edu

2. Creative Problem Solving- 2 © Minder Chen, 2013-2014 What is Design? – Tom Kelley Not just problem solving – creative leap Messy – No right answer Takes a point of view – or many POVs Calls for vision and multiple minds Open attitude – many solutions Learned from experience with reflection Requires a feel for the materials Starts with broadening, followed by narrowing Divergent Thinking  Assimilation  Convergent Thinking Requires ongoing mindfulness 用心 Compiled by Scott Klemmer http://hci.stanford.edu/cs147/

3. Creative Problem Solving- 3 © Minder Chen, 2013-2014 Quantity over Quality The best way to get a good idea is to get a lot of ideas. –Linus Pauling

4. Creative Problem Solving- 4 © Minder Chen, 2013-2014 IDEO Brainstorming Rules & Tips Defer judgment Encourage wild ideas Go for quantity Build on the ideas of others One conversation at a time Stay focused on the topic Be visual 1.Number and record each idea – let’s try to get a hundred ideas, motivates participants 2.Write the flow of ideas in a way that is visible to the group 3.Make sketches, mind-maps, diagrams,...

5. Creative Problem Solving- 5 © Minder Chen, 2013-2014 SCAMPER Method for Brainstorming (Eberle, 1971) SubstituteWhat could be used instead of an existing component? CombineWhat could be added to an existing product? AdaptHow can it be adjusted to suit a condition or purpose? Modify, Magnify, & Minify How can the color, shape, or form be changed? How can it be made larger, stronger, or thicker? How can it be made smaller, lighter, or shorter? Put to other uses What else can it be used for? EliminateWhat can be removed or taken away from it? Reverse &Rearrange How can it be placed opposite its original position? How can the pattern, sequence, or layout be changed?

6. Creative Problem Solving- 6 © Minder Chen, 2013-2014 Bodystorming Paul Bennett: Design is in the details http://www.ted.com/talks/paul_bennett_finds_design_in_the_details

7. Creative Problem Solving- 7 © Minder Chen, 2013-2014 Creativity and Teamspirit One doesn’t manage creativity [but nurtures] One manages for creativity (i.e., creative process) Tap ideas from all ranks (using multidisciplinary teams) Lone inventor myth  Encourage and enable collaboration Enlightened trial and error (of a creative team) succeeds over the planning of lone genius.* * http://www.youtube.com/watch?v=M66ZU2PCIcM Source: https://www.youtube.com/watch?v=JkHOxyafGpESource: https://www.youtube.com/watch?v=JkHOxyafGpE (1of 3) http://v.youku.com/v_show/id_XNDczMzEzNjY4.html

8. Creative Problem Solving- 8 © Minder Chen, 2013-2014 Evaluation https://www.twilio.com/blog/2011/12/sketchnotes-twiliocon-2011-through-a-pencils-eye.html

9. Creative Problem Solving- 9 © Minder Chen, 2013-2014 Creative Problem Solving Process

10. Creative Problem Solving- 10 © Minder Chen, 2013-2014 Divergent and Convergent Thinking http://keyholesoftware.wordpress.com/2011/12/20/setting-the-stage-for-the-agile-retrospective- organizational-culture-of-collaboration-and-feedback-the-facilitator-and-creating-a-safe-environment/

11. Creative Problem Solving- 11 © Minder Chen, 2013-2014 Diverge vs. Converge Source: Gerard J. Puccio, etc., Creative Leadership: Skills That Drive Change, 2010, Sage Publication.

12. Creative Problem Solving- 12 © Minder Chen, 2013-2014 Benefits of Defer Judgment Source: Gerard J. Puccio, etc., Creative Leadership: Skills That Drive Change, 2010, Sage Publication.

13. Creative Problem Solving- 13 © Minder Chen, 2013-2014 http://www.idea-sandbox.com/destination/2007/10/osborn-creative-problem-solving-process/

14. Creative Problem Solving- 14 © Minder Chen, 2013-2014 CPS v3.0

15. Creative Problem Solving- 15 © Minder Chen, 2013-2014 Idea Are ideas –Free/cheap? –Worth spreading and live on?

16. Creative Problem Solving- 16 © Minder Chen, 2013-2014 The Creative Process http://www.creativehuddle.co.uk/creative-process/

17. Creative Problem Solving- 17 © Minder Chen, 2013-2014 The Creative Process http://criticalcompanions.files.wordpress.com/2011/08/art-therapy-model1.jpg

18. Creative Problem Solving- 18 © Minder Chen, 2013-2014 The Creative Process (link)link

19. Creative Problem Solving- 19 © Minder Chen, 2013-2014 The Creative Process http://www.creativehuddle.co.uk/creative-process/

20. Creative Problem Solving- 20 © Minder Chen, 2013-2014 Creative Skillset, Culture, and Leadership http://www.creativehuddle.co.uk/wp-content/uploads/2014/01/Creative-Huddle-Overview.pdf

21. Creative Problem Solving- 21 © Minder Chen, 2013-2014 A Creative Organization’s DNA http://www.creativehuddle.co.uk/wp-content/uploads/2014/01/Creative-Huddle-Overview.pdf

22. Creative Problem Solving- 22 © Minder Chen, 2013-2014 Conceptual Combination putting two unlike things together and then imagining what the combination might be applied to or used for. Take one concept from column A and any other concept from column B. What would such a thing look like? What can it do? And be used for? Now, switch the words around. It's not the same object anymore. How does it look now, what does this one do, and what's the new use? http://cep818.wikispaces.com/Chapter+1+Skills

23. Creative Problem Solving- 23 © Minder Chen, 2013-2014 Imagination CreativityCreativity necessitates the employment of existing concepts in novel ways, and therefore requires conceptual combination. Surprisingly, this contribution seems to be limited. Conceptual combination is a significant contributor to convergent thinking, but not divergent thinking (??). (link)convergent thinkingdivergent thinkinglink 以概念結合理論為基礎的想像力測驗之編製 Construction of an Imagination Test Based on Theory of Conceptual Combination 洪瑞雲 (Ruey-Yun Horng) ； 王精文 (Ching-Wen Wang) ； 拾 已寰 (Yi-Hwan Shyr) ； 李泊諺 (Po-Yen Lee) ； 王愉敏 (Yu- Ming Wang) 測驗學刊 ； 60 卷 4 期 (2013 / 12 / 01) ， P681 – 713 http://thesis.topco-global.com/TopcoTRC/2014_Thesis/H0034.pdf