1. Fiona Throp – Senior Nurse for Older People Anne Young – Health care support worker in case management Maintaining Privacy and Dignity in Care

2. Introduction

3. Communication Welcome Information giving

4. Considerations aids and appliances Hearing aids, loops and amplifiers Glasses clean and in place!! Poor eye sight, glaucoma, macular degeneration.

5. What is person centred care? Ensures that people are treated as individuals.

6. Supporting People with Dementia

7. Seamless Transfer of Every Person Working with local Care Homes Improving Communication Personal Passport Pack A Bag in case of emergency admission

8. Promoting Privacy Privacy indicators Day clothes (Room for Dignity) DO NOT DISTURB

9. Thank you for listening Useful references: DOH campaign - — http://www.dhcarenetworks.org.uk/dignityincare