1. Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Business Relationship Maps (BRM) September 2006

2. Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 1 BRM (Business Relationship Map) BRM is a tool that: -Links the company strategy to core processes while identifying key business measures -Points us to the areas that need improvement, then we can develop a process specific value stream map (VSM) to drive down to individual projects or project clusters -Helps us focus on the critical core processes while de-prioritizing non-critical areas -Enables senior leaders to provide specific, detailed and accurate direction to the Lean Six Sigma imitative. -Provides a qualitative and quantitative understanding of the current state of the business BRM Hierarchy: -Company strategy, vision and mission are at 50,000 ft level -BRM helps evaluate business at 30,000 ft level -Enterprise End to End Value Stream Maps (VSM’s) helps evaluate business at 15,000 ft level -Typically Black Belt projects are chartered at 5,000 ft level -Typically Green Belt projects are chartered at 2,000 ft level A first step in analyzing a company’s process flows. The intent is to begin the journey towards a process focused organization from a functional focused organization

3. Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 2 Processing Department A Cost Cycle Time or Delivery % $M Value Days/% % Area Opportunities Area Strengths Area Weaknesses Volume Value BRM - Example

4. Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 3 Health Insurance Company BRM Example 2 day BRM session with Senior Leaders Enabled team prioritize next level of VSM activity Helped leadership set $$ savings goals for Six Sigma program Help leadership in planning for organization structure to enable six sigma Helped pick some key projects

5. Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 4 The following are trademarks and service marks of Six Sigma Academy International, LLC: Breakthrough Lean ®, Breakthrough Strategy ®, Breakthrough Value Services ®, Breakthrough Change Strategy SM, Breakthrough Design SM, Breakthrough Diagnosis SM, Breakthrough Execution SM, Breakthrough Sigma Lean SM, Breakthrough Six Sigma SM, Breakthrough Software Design SM, FASTART SM, Six Sigma Gold Belt TM, SOLVING YOUR BUSINESS PROBLEMS FOR THE LAST TIME SM. Six Sigma is a federally registered trademark of Motorola, Inc. MINITAB is a federally registered trademark of Minitab, Inc. SigmaFlow is a federally registered trademark of Compass Partners, Inc. VarTran is a federally registered trademark of Taylor Enterprises. Six Sigma Academy International, LLC 15210 North Scottsdale Road, Suite 250 Scottsdale, Arizona 85254 Tel. (480) 515-9501 Fax (480) 515-9507 www.6-sigma.com