1. Carmen Passenger Recovery Solver
Disruption Management With Passenger Focus
Carmen Passenger Recovery Solver
Bo Vaaben
Carmen Consulting AB Senior Consultant

2. Presentation Outline Carmen Systems Integrated Operations Control
What the Passenger Solver does
Solution objectives
Speed
System Integration
Demo

3. Carmen Systems Carmen Systems
Resource optimization solutions for demanding tranportation solutions
13 MUSD in revenues, 45% growth rate
150 employees
First airline client in 1987
Offices in: Göteborg, Copenhagen, Madrid, Mexico City, Montreal, Singapore and Stockholm
Owners: GECAS, GE Equity, Gilde, InnovationsKapital, Management and employees

4. Carmen Systems
The Propeller

5. Integrated Operations Control
To manage disruptions so that the perceived disturbance by passengers is minimized while costs are kept in control.
Descartes Partners:

6. Integrated Operations Control
Passenger perception
Feasibility & cost control
Airline Operation
Crew
Passenger
Aircraft

7. Integrated Operations Control
Three Solvers
Airline Operation
Crew
Aircraft
Passenger

8. What the Passenger Solver does
Aircraft solution options from OPS control
Optimal rebooking scenario for each option
Passenger costs presented for each option
Rebooking instructions for each passenger

9. Objectives All objectives are specified in Rave
Total delay in Passenger Value Delay Minutes (PVDM)
Upgrade and downgrade
Passenger compensation
Hotel accomodation
Food vouchers
etc.
Two costs presented for each option:
PVDM
Money (SEK)

10. Speed Based on a very fast optimization algorithm
Suggests optimal passenger rebookings in 2-5 secs. for normal sized disruptions.
E.g. solves a problem with 3 options of each 37 affected flights in 5 secs.

11. On-line interface with other systems
System Integration
On-line interface with other systems
XML Message
XML Message
Pre-
processing
Optimization
engine
Post-
processing
On-line
database

12. Demo
DEMO