1. 1 Welcome

2. Learning Objectives

3. 2-4 Learning Objectives

4. Learning Objectives 2-6 Learning Objectives

5. 3 What is Emotional Intelligence?

6. 5-1 Why Is EQ Critical Now?

7. 5-3 Why Is EQ Critical Now?

8. 5-5 Why Is EQ Critical Now?

9. 6-2 What Is EQ Physically?

10. 6-3 What Is EQ Physically?

11. 6-4 What Is EQ Physically?

12. 7-1 What Is EQ Conceptually?

13. 7-2 What Is EQ Conceptually?

14. 7-7 What Is EQ Conceptually?

15. 7-13 What Is EQ Conceptually?

16. 7-14 What Is EQ Conceptually?

17. 8-1 What EQ Is Not

18. 8-2 What EQ Is Not

19. 8-3 What EQ Is Not

20. 8-4 What EQ Is Not

21. 9 The Four EQ Skills

22. 10-1 Self-Awareness is…

23. 10-2 Self-Awareness is…

24. 12-1 Self Management is…

25. 12-2 Self Management is…

26. 14-1 Social Awareness is…

27. 14-2 Social Awareness is…

28. 16-1 Relationship Management is…

29. 16-2 Relationship Management is…

30. 18-1 Use EQ Skills To…

31. 18-2 Use EQ Skills To…

32. 18-3 Use EQ Skills To…

33. 18-4 Use EQ Skills To…

34. 19-1 EQ & Performance

35. 19-2 EQ & Performance

36. 19-3 EQ & Performance

37. 19-4 EQ & Performance

38. 20 EQ & Age

39. 21 EQ & Job Function

40. 22 EQ & Job Title

41. 23-1 Targets

42. 23-2 Targets

43. 23-3 Targets

44. 24-2 Air Force

45. 24-3 Air Force

46. 25-2 Fortune Brands Developing EQ

48. 26 Closing