1. LECTURER: TRUONG THI KIM CHUYEN

2. Service: definitions 1.The general way 2.Sectors of service 3.Subjects of service 4.Characteristics of service Outsourcing: 1.Definitions 2.Viet Nam outsourcing 3.Benefits and Drawbacks Case study- Medical outsourcing

4. The process or transaction of the production and consumption of intangible inputs and outputs

5. Financial, insurance and real estate (FIRE) Business service Transportation and communications Wholesale and retail trade Entertainment, hotels and motels- part of tourism Public service Nonprofit services Financial, insurance and real estate (FIRE) Business service Transportation and communications Wholesale and retail trade Entertainment, hotels and motels- part of tourism Public service Nonprofit services

6. Service is a set of industries or series of occupations change a person, manufactured or information physically, spatially or temporally.

7. Intangibility Perishability Inseparability Simultaneity Variability Intangibility Perishability Inseparability Simultaneity Variability

11. Outsourcing: - an effective cost-saving strategy. - produce parts or products abroad for domestic sale. E.g : Dell, book – keeping, Viet Nam Software… - transfer technology and capital from the rich country to developing country.

12. Forms : information technology outsourcing (ITO), business process outsourcing (BPO), human resources outsourcing (HRO)……. Purpose: + Creates and expands new markets, + Effectively and efficiently promotes global citizenship, + Recognizes the benefits of a global economy, + Enhances technological creativity and diversity, + Makes good social, financial, and economic sense.

13. Quickly emerging as a software outsourcing destination. Ranks 20th among the top nations. Perfect fit for companies looking for a technological advance

15. Outsourcing-the practice of using outside firms to handle work normally performed within a company  External outsourcing  Internal outsourcing

16. BENEFITS  Control capital costs  Increase efficiency  Reduce labor cost  Start new project quickly  Focus on your core business  Reduce risk

17. DRAWBACKS  Lost of Managerial control  Hidden Costs  Threat to security and confidentiality  Quality problem

20. Medical outsourcing  Defined as off-shoring of health- related needs to different country for the purpose of obtaining cost- effective service.  Include off-shoring of medical service as well as medical tourism

22.  Countries: India, Australia, Mexico, Singapore, Brazil  India particularly favor  Clinical service: oncology, orthopedic services, molecular imaging and disease management

23. Medical outsourcing  A planned foreign travel to primarily obtain high quality, cost effective, non- emergency medical treatment that include vacation element  The reasons to choose medical tourism:  Low cost  Seek medical care oversea because of immediate availability of procedure and sometimes the unavailability of certain procedures

25. Medical oursorcing - Overseas surgery

26. Pros and cons of medical outsourcing Pros  Cost effective  Leverage industry experience  Leverage time zone differential of off- shoring location  High quality and accurate medical record  Reduce infrastructure investment Cons  Tardiness in support for medical tourism amongst third party payer  Crowd out poorer local patients  Raise domestic prices and accentuate inequalities in access to care  Suffer from lack of customer focus

29. http://www.2ascribe.com/articles/outsourcing-medical-transcription/the- benefits-of-outsourcing-your-medical-transcription http://www.globalpost.com/dispatch/india/090724/medical-outsourcing-india http://en.wikipedia.org/wiki/Outsourcing http://www.wisegeek.com/what-is-outsourcing.htm http://www.unitech.vn/ http://en.wikipedia.org/wiki/Medical_tourism http://computerjobs.vn/huong-nghiep/viet-nam-diem-den-outsourcing-moi.htm http://www.businessweek.com/magazine/content/06_05/b3969401.htm http://www.healthbase.com/resources/medical-tourism/medical-tourism- information/medical-outsourcing.html