1. SDR Transformation Initiative DoD WebSDR SDR Committee Meeting, April 27-28, 2008 Information Exchange under the DLMS

2. 2Background What is DoD WebSDR? WebSDR Concept Current Status Interface Timeline Challenges and Next Steps Analytical Tools Approved DLMS Changes/Proposed DLMS Changes (ADC/PDC) Back-up Slides

3. 3 What is DoD WebSDR? SDR Transformation Initiative – Transitions current mixed-environment to interoperable DoD Standard – Developed as a DLMS-compliant process, set in motion under OSD Business Initiatives Council (BIC) in 2004 WebSDR architecture is based upon a DAAS hub for communication and centralized data management – Eliminates the need for numerous point-to-point communications links – Transaction driven process eliminates the need to re-key SDRs within separate Component systems – Automatic e-mail reply to customer triggered by reply transaction eliminates action activity manual steps to print/mail/fax

4. 4 WebSDR Concept Phased development – Continuous process improvement beginning at initial operating capability (Feb 2005) – Working toward full DLMS compliant information exchange Benefits include: – Near real time SDR reporting for immediate identification and more speedy resolution of reported discrepancies – Facilitates interoperability internal and external to DoD – Supports unique item identification and other DoD initiatives – Maximizes the economy, efficiency, effectiveness – Future capture of perfect order fulfillment computations

5. 5 Current Status Continuous enhancement to web entry process, integration of Component system interfaces using (mostly) DLMS standard transactions, process documentation, and web-based SDR training Analytical tools to pull historical data, monitor performance, trend analysis – “Metrics Table” established (data source for on-line reports) – Flexible selection criteria and standard formats available – “Canned” queries for transshipper SDRs Database growing by 35K+ new SDRs monthly – Processing 70,000 – 80,000 SDR transactions monthly

6. 6 Interface Timeline BIC Funding ReceivedApril 2004 DLA Integration (DSS, SAMMS, BSM)January-February 2005 AFSAC ImplementationNovember 2005 Army (AEPS) (one way – reports only)October 2006 NAVSUP (NSDRS) InterfaceJanuary/February 2007 NAVSEA (PDREP) InterfaceApril 2007 CCP SDR (one way)November 2008 Air Force Retail (ES-S) Interface May 2009 Air Force Item Manager (D035K) (limited scope) August 2009 SDR to PQDR two way flowTBD SA SDR Portal (Army/Navy)TBD EMALL Interface@ 2009 GSA InterfaceTBD Army DLMS Interface LMP @ 2011

7. 7 SDR Information Exchange Distribution Standard System (DSS) Automated Discrepancy Reporting System (ADRS) Defense Automatic Addressing System (DAAS) Master Repository Translation Processing DLA Enterprise Business System (EBS) 842 NAVSUP SDR Web (NSDRS) Incoming Supply Discrepancy Report (ISDR) DoD WebSDR Customers NAVSEA (PDREP) USA Electronic Product Support (AEPS) 842 Air Force Security Assistance Command (SA SDR Portal) 842 Army UDF (one way) 842 XML E-mail On-Line AF ES-S SDR 842 XML (testing)

8. 8 On-going Challenges New requirements layered on top of incomplete baseline Continually evolving Component requirements Competing priorities among Components Long time line for full DLMS compliance Widespread resource constraints – DAASC WebSDR is currently funded out of the DAASC budget Limited DAASC resources – available programmer/analyst support insufficient for volume of work BTA partially funded development of reports and query functionality – no additional funding on horizon – Component emphasis on ERP development

9. 9 Next Steps for WebSDR “To-Do List” to track/prioritize revisions: ranging from identified bugs to ADCs – Backlog of approved changes and program enhancements – New encryption requirements driving related enhancements – BRAC mandated changes – Build /refine management reports, ad hoc queries, canned queries Near-term support development of interfaces with Component systems – Air Force retail transition system – Air Force IM legacy – Lockheed Martin Corporation – GSA? – DoD EMALL?

10. 10 DAASC Task List Functional and Process Related Requirements – Info copy distribution to all parties identified – Complete open ADCs High priority to improving forwarding function (reply code 504) Priority to establishing timeframes and on-line guidance for follow-ups – Complete testing for PQDR interface with PREP (reply and functional business rules) – Add capability to send attachment electronically (awaiting ADC) – Complete access roles and levels automation – enhance for reports access? – Upgrade IUID functionality on web (awaiting ADC) – Mandate 4-position Discrepancy Codes (awaiting ADC)

11. Analytical Tools

12. 12 Analytical Tools Business Goals Tool for SDR Workload Planning & Resolution – Manage and track open/awaiting disposition SDRs Review from various vantage points –Submitter –Owner/manager –Shipper Get current status and/or complete history on a particular SDR Tool to improve future customer support/fewer SDRs Perform analysis of past SDRs –Determine bad actors (shippers, customers, items, etc.) –Determine remedial actions »Process changes »Technology changes »Training

13. DLMS Change Proposals (Recent/Unimplemented)

14. 14 Approved DLMS Change ADC 293 ADC 293, Revised Time Standards, Codes, and Procedures for Reporting and Processing of Supply Discrepancies – Supports DLA Continuous Process Improvement (CPI)/Lean Six Sigma initiative – Adjusts time standards, minor SDR discrepancy code text, new data content, improved procedure documentation Added wrong item Controlled Inventory Item Code and Demilitarization Code to SDR format WebSDR populates for data base and outgoing transactions (no longer included in email display)

15. 15 Approved DLMS Change ADC 293, continued DoD time standards: – Report Controlled items: Report discrepancy within 24 hrs CONUS destinations: 60 days OCONUS destinations: 120 days Late submissions: accepted for process correction and trend data; credit at action activity discretion – Response Controlled items: 25 days –DoD memo requires reply within 24 hrs for nuclear weapon related materiel (NWRM); additional 15 days if further research required Distribution depots: 25 days ICP/IM: 50 days –ICP/IM subsequent to depot: 25 days – Forwarding: where required within 5 days – Reconsideration/Contested SDR: 45 days

16. 16 Approved DLMS Change ADC 256 ADC 256, WebSDR/SDR Transaction Edits: Forwarding and Follow-up Timeframes – Three new edits to improve data quality and enforce existing business rules Follow-up transactions will be edited to ensure that an appropriate time has elapsed before follow-ups may be submitted SDRs replies forwarding the original report to a new action activity (reply code 504) may not be used to forward the Distribution Depot Receipt SDRs from Material Owner to the Source of Supply. SDR replies requesting forwarding of the SDR to a new action activity (reply code 504) may not be used to forward historical or other record types which lack full data content necessary to establish a basic SDR report transaction.

17. 17 Approved DLMS Change ADC 317 ADC 317, Revised Business Rules for Transshipper-Prepared SDRs – Structure and procedures similar to CCP SDRs (Type W) – USTRANSCOM coordinated implementation date May 9 for aerial ports New SDR action codes distinguish SDRs requiring expedited response to resolve frustrated freight problems and those requiring no response, but which may be used by the action activity to correct shipping/packaging errors, recoup money from noncompliant vendors, and identify trends A time standard of 5 days established for SDRs requesting expedited response (Action Code 3A) Recommend expanded use of Action Code 3B, “Discrepancy reported for corrective action and trend analysis. No reply required.”

18. 18 Approved DLMS Change ADC 268 ADC 268, Inclusion of Product Quality Deficiency Report (PQDR) Report Control Number (RCN) on Security Assistance (SA) SDR Quality-Related Reply – PQDR resolution when provided via SDR reply to the submitting ILCO, must identify the associated PQDR RCN as a cross-reference to the PQDR identification used by the ICP/IMM – This ADC adds the PQDR RCN to the SDR reply transaction format (previously added to the SDR report format under ADC 245)

19. Proposed DLMS Change (PDC) Coordination/ADC Under Development

20. 20 Proposed DLMS Change PDC 332 (Draft ADC 311) PDC 332 (Draft ADC 311), SDR Attachment Interface – Refines and standardizes the business rules for electronic transmission of attachments Standardized file names for attachment itself and cross- reference within SDR transaction Supporting file types: BMP, DOC, GIF, JPG, JPEG, PDF, TXT, DOCX, XLS, and XLSX. Allows 5 attachments per transaction (6 meg per file) Unique naming convention includes human readable information as well as identification of associated document number, transaction purpose, originating system, and time stamp

21. 21 PDC Under Development PDC 331 PDC 331, Procedures for Prepositioned Materiel Receipt (PMR) and Shipment Status for Retrograde and Directed Discrepant/Deficient Materiel Returns – Establishes business rules and resulting modifications to the DLMS 856R, Materiel Returns Shipment Status, and 527D, PMR to discretely identify a reason for material return, require a matching PMR, and materiel returns shipment status to the receiving activity – Supports passive RFID and item unique identification requirements – Wide applicability including exchange of Depot Level Repairable (DLR), other retrograde shipments, Product Quality Deficiency Report (PQDR) exhibits, and discrepant materiel directed back on SDR reply. – Supports DLA CPI/Lean Six Sigma – Supports Navy retrograde program – Intransit visibility - TCN requirement (TCN cannot be derived from document number)

22. 22 PDC Under Development PDC 314 PDC 314, Establishes procedures for processing and providing financial resolution/reimbursement for SDRs for total non-receipt of GSA-directed shipments where proof of delivery to a CCP is available – Requests capability to transmit SDRs directly to the CCP via WebSDR SDR for vendor shipment submitted to GSA, forwarded to CCP: Reply Code 505, “SDR under investigation. SDR has been forwarded to activity identified for additional action.” Where proof of delivery by the vendor to the CCP is confirmed, and the CCP is unable to locate or validate shipment to the customer, CCP reports findings/recommendation for credit to GSA. GSA authorizes credit to customer & submits a noninterfund bill to DLA for the value of the shipment (SF 1080) – Status: Awaiting GSA agreement to proceed; DLA supports formal staffing

23. 23 PDC Under Development PDC TBD, Procedures for SDR Preparation by Distribution Depot Resulting from Receipt of Materiel on behalf of Co-located Service Activity

24. 24 SDRs for Service Retail Materiel Stored at Co-located DLA Depots No Yes DD prepares discrepant non- procurement receipt SDR SDR B sent to Shipper DD/SoS SDR B reply sent to Owner Owner determines next appropriate action Owner prepares SDR B (type 7) to Shipper DD or SoS Shipper DD/ SoS prepares reply to Owner Owner prepares reply to DD SDR A reply sent to DD Owner determines appropriate action --Starting Point— Discrepant shipment to Distribution Depot SDR A (type 8) sent to Owner Does discrepancy need to be reported to shipper/SoS (e.g. debit/credit action, wrong item disposition, etc.)? SDR A reply sent to Owner If prepared by Shipper DD, SoS also gets copy for action. Close out DD SDR A/Instruct DD what to do with material

25. Approved DLMS Change Proposals ( Previously Reviewed and Implemented)

26. 26 Approved DLMS Change ADC 282/282A ADC 282/282A, Consolidation and Containerization Points (CCP)-Originated Supply Discrepancy Reports (SDRs) including Noncompliant Wood Packaging Material (WPM) Procedures and Shipment Hold Code Supporting electronic exchange of SDRs prepared by the Distribution Depot’s CCP operations to notify owner/managers that their OCONUS shipment is not in compliance with ISPM requirements for WPM Foundation for future expansion of CCP SDR requirements – Implements new procedures associated with ADC 206, Establish New Discrepancy Code for Discrepant WPM – Establishes new document type code “W” with variation of traditional SDR data content TCN level Pallet may carry multiple NSNs and multiple document numbers Materiel identification may be “mixed” or “unknown” Receipt Quantity and Discrepant Quantity may be unavailable Type of Pack and Number of Pieces added Repackaging labor and material costs – Operational issue – potential delay in forward movement New Shipment Hold Code – New procedures for e-mail distribution and new procedures to facilitate closing

27. 27 Approved DLMS Change ADC 245A ADC 245A, Notification for DD PQDR Exhibit Receipt – Implements SDR receipt alert process for USAF material Applies ADC 188: Establishes new quality related discrepancy codes for DD to notify ICP regarding specific quality related issues (receipt & storage) Q11 = Returned or stock screen item, PQDR exhibit deficiency – New routing rule at DAAS – Two new data elements are added to the SDR format at later date AF PQDR Accession Number (1 st line of remarks for interim) PQDR Record Control Number – Implementation scheduled for mid-April

28. 28 Approved DLMS Change ADC 225/225A ADC 225: Creates a trigger to obtain an information copy from DOD WebSDR – Scheduled for August 07 implementation – WebSDR/DAAS creation/transmission of information copy SDR in response to an SDR reply reject code sent to DAAS. The reject condition is applicable when the source of supply (SoS) is DLA (Routing Identifier SMS); the Distribution Depot (DD) is the action activity; and DLA cannot process the DD reply due to lack of a record establishing the basic report If report found in WebSDR database, an information copy will be sent to the organization submitting the reject reply ADC 225A: – Scheduled for July 07 implementation – Alternative proactive approach to providing required information copy DAAS creation of information copy based upon storage site reply identifying DLA SoS and data base look-up to determine whether an information copy has already been provided If not, one will be created and transmitted in advance of sending the storage site reply

29. 29 Approved DLMS Change ADC 222 ADC 222: Modifies and adds Disposition/Status Codes available for use in SDR replies – Component implementation status? 126Stock not available will not be reshipped in response to SDR 150Your requisition will be reinstated and placed on backorder 151Replacement/revised disposition/status; prior response is superseded 932Transaction rejected. Missing or invalid wrong item information

30. 30 Approved DLMS Change ADC 217 PDC 217, identifies new passive RFID (pRFID) discrepancy codes in the packaging/marking (P300) series – Used to identify discrepant, missing pRFID on material, and to identify reader problems/issues which interfere with pRFID processing by DOD receiving organizations – Supports monitoring of vendor performance Requires contract clauses for pRFID and for WAWF receiving report in accordance with DoD policy Requires prepositioned materiel receipt (PMR) “pRFID Required Flag” –Pending ERP capability, DAAS assigns flag by contract year for DLA implementation (March 2008) –ADC 297, pRFID-Required Exclusion Table for DLMS 527D PMR »Fine tunes DAAS criteria allowing exclusions e.g. waivers, for selected contractors and types of contracting vehicles

31. 31 Approved DLMS Change ADC 210 ADC 210: Enhances web-entry for specific user groups: – Defense Reutilization and Marketing Service (DRMS): Gives DRMS capability to distinguish different types of SDRs, e.g., sales, donations, demil – National Inventory Management Strategy (NIMS): Allows NIMS sites to properly identify their submissions for DD/ICP processing – Non-DSS DD: Allows storage sites to submit type 8, 9, R (depot receipt type) SDRs directly into WebSDR to be routed electronically to the owner/manger/shipper as applicable – Adds SoS as web screen input – Scheduled for August-September 2007 implementation

32. 32 Approved DLMS Change ADC 206 ADC 206: Establishes new discrepancy code for discrepant wood packaging material (WPM) – New Discrepancy Code: P215, Non-conformance to specified requirements for WPM Available for use September 1, 2006 WPM not consistent with the international standards for transiting international boarders and Dept. of Agriculture regulations governing importation – Corrective action based upon the circumstances of the quarantined/ frustrated shipment, value and priority of the shipment, access to the shipment by DOD personnel, and location of the consignee. Alternatives include replacement of the WPM, consignee pick-up of the material only, return to origin or designated location. – Costs for repacking and appropriate disposal of the WPM will be the responsibility of the source of supply Refer to PDC for CCP WPM SDRs – under development

33. 33 Approved DLMS Change ADC 198 ADC 196: Establishes new rules and WebSDR capability to route SDRs resulting from DLA-directed lateral redistribution of NAMI- owned (AJ2) material to NAMI for initial processing – Phased implementation – Programmatic recognition of LRO under TAV with routing to NAMI – Long term procedures deferred -- requires Army automated reply via DAAS

34. 34 Approved DLMS Change ADC 181 ADC 181: Clarifies Security Assistance customer SDR latent defects submission criteria. – Requires supporting documentation, test results, etc., to validate claim – Clarifies intent to process quality-related SDRs under PQDR procedures “Quality deficiencies reported via SDR will be investigated within the Inventory Control Point/Integrated Material Manager under procedures associated with Product Quality Deficiency Reports (PQDRs).” Supports transmission of Quality SDRs to PDREP for processing and, potentially, return of reply via PDREP/Inter-Service Interface to SDR submitter

35. PDCs On Hold

36. 36 PDC Deferred PDC 176A PDC 176A: Requires mandatory use of detail level (four- character) packaging discrepancy codes by Distribution Depots and USAF Customers – PDC to be completed by DLMSO – DLA and USAF agreement during 06 meeting

37. 37 PDC Deferred PDC 212 PDC 212: DAAS edit to systemically reject SDRs with invalid document numbers back to submitter or submitting system (establishes duplicate criteria) – Requires WebSDR/DAAS to validate the Document number field when it is manually entered into WebSDR or when it is received from another system Standard document number edits Duplicate document number edit – What is a duplicate? – Permit new SDR with document/suffix match to previous SDR when: » Partial TCN » Original SDR not accepted by action activity » Discrepancy Code is different » Discrepancy Code is for concealed shortage/wrong item/IUID – Concern: USAF maintenance document numbers do not contain valid DoDAACs

38. 38 PDC Status Unknown PDC for DLA query requirement – Provides a query to identify/measure DLA Customer Interaction Center input on behalf of customer using hard copy or other reporting method. – Identified for 06 meeting -- requirement not yet submitted

39. 39 PDC Status Unknown PDC for new USAF information copy requirement – Creation of a drop down menu which would trigger info copy of SDRs to the appropriate Logistics Support Centers (LSC) – Several USAF bases and Forward Supply Locations have cited examples of receiving duplicate shipments or receipts not due-in as a result of shipments directed by one of the RSSs or LSCs. Generally these shipments are connected to MICAPs, and when one does get messed up, the receiving activity submits an SDR via WebSDR to the shipping activity. Generally the shipping activity is another Air Force Base or a depot, and that activity really didn't do anything wrong…it's usually a simple case of the RSS or LSC not running the SPR for the receiving base.

40. 40 Detail Slides for New Participants Backup Slides

41. 41 Goals of Web SDR Quicker Response/Less Effort – Reduces delays resulting from misrouted SDRs or mailed documents – Electronic interface eliminates data entry at action activity Transaction exchange through logistics hub at DAAS Facilitated web-based entry available – Auto-fill feature uses DAAS requisition history to populate SDR – Data content targeted to specific discrepant condition – May be used by Military Services/Agencies (individual Service rules may differ) – Contractors may use for discrepancies related to Government Furnished Material

42. 42 Business Object: DLMS 842A Derived from SF 364 Modernized systems will use business objects to transmit SDRs DLMS 842A available in X12 and XML format – Includes data fields from the original SF 364 plus more – DLMS codes to support transactional exchange – Component-unique data requirements – Place holders for future enhancements, e.g., UID

43. 43 Business Object: DLMS 842A DLMS Supplement to Fed IC DoD 4000.25-M Primary business object documentation is the DLMS Supplement (DS): – The DS establishes the DoD standard format for an electronic equivalent of the SF 364/SDR. – The DS provides specific business rules, conditions, and authorized codes necessary for appropriate use of this IC within the DLMS. – Used to replace Component unique formats and paper form.

44. 44 SDR Submittal Process Drop Down Window Level 2 drop window identifies conditions within selected category and completes the discrepancy code

45. 45 Email Distribution Confirmation copy for Web input Business rule driven Transaction driven