1. Training Workshop on the use of the CRF Reporter for European Community Experts User Support Copenhagen – 12 September 2005 James Grabert Inventories sub-programme – MIS UNFCCC Secretariat jgrabert@unfccc.int

2. User Support l Dedicated Helpdesk System - requests management, online accessibility … CRFHelpDesk.unfccc.Int l Dedicated CRF Reporter email account for issues and incidence reporting... CRFSupport@unfccc.int l Bug and Feature Tracking System - monitor developments, track possible future improvements/ features l Development of patches (software or dataset related) will deliver as necessary will deliver as necessary l Detailed technical support to trouble-shoot issue at the Party side (assess Party-specific datasets as necessary)

3. User Support Informal technical meetings/discussions arranged for interested Parties: - First informal technical meeting, 22 February 2004 - Second informal technical meeting, 31 May 2005 …. discussions feedback into ongoing development …. discussions feedback into ongoing development Will provide technical support with version 2 post-deployment - ensure ease of use & full reporting in 2006 by all Annex I Parties Improving process organization as well … more streamlined submission process: For 2006 considering data repository approach in conjunction with dedicated email communication process …. avoid past difficulties with tracking of communications, file size limitations, confirmation process, etc.

4. CRF Reporter Help Objective of the CRF Reporter Help Desk: Facilitate the restoration of normal operational service with minimal impact on the user Serves as a SPOC (single point of contact) Communication mechanism Issue recording, assessment & tracking Situation monitoring & escalation Response coordination Resolution & closure Provide management information Problem identification

5. CRF Reporter Help

6. CRF Reporter Helpdesk CRFHelpDesk.unfccc.Int Enter user name and password provided in Party specific note with delivery

7. CRF Reporter Helpdesk Enter your request/problem Other option to check previous requests, common solutions, etc.

8. User Support – FTP Party specific FTP site Information provided in Party specific note with delivery concerning Party specific FTP site This dedicated Party specific FTP site should be used for pick up of files, data, etc. and to post files, info back to secretariat should it be necessary Any difficulties with use / access should be reported to the CRF Helpdesk

9. Further Support / Info Contact us at the Helpdesk CRFHelpDesk.unfccc.Int Or if necessary by email at CRFSupport@unfccc.int Or James Grabert (jgrabert@unfccc.int), but please cc: CRFSupport@unfccc.int but please cc: CRFSupport@unfccc.int