1. From people to people Seminar for Arab States on Community Telecentres

2. Telecentre Implementation: Policy issues and institutional roles Seminar for Arab States on Community Telecentres Tunisia, March 22-24, 1999 Daniel Espitia DNTA

3. Policy issues and institutional roles Agencys vision and mission

4. Policy issues and institutional roles Vision of the Univ. Serv. Agency n The vision of the USA is to be the world leader in promoting universal access and universal service to telecommunications and information services as an empowerment vehicle for disadvantaged communities.

5. Policy issues and institutional roles Mission of the Univ. Serv. Agency n Mission: The USA will promote affordable Universal Access and Universal Service in Information and Communication Technologies for disadvantaged communities in South Africa, to facilitate development, empowerment and economic growth.

6. Policy issues and institutional roles n Clarify definitions n Formulate general strategy n Implementation and Institutional Tools

7. Policy issues and institutional roles Clarify Definitions

8. Policy issues and institutional roles Clarify definitions n Universal Access n Universal Service n Information and Communications Technologies (ICTs) n Telecentre

9. Policy issues and institutional roles Universal Access & Service Definition n From: Universal Access to a telephone line n TO: Universal Access to Information and Communications Technologies (ICTs)

10. Policy issues and institutional roles Universal Access & Service Definition n Universal Access as bridge to Universal Service n Universal Access still a major goal as far as access to ICTs, where Telecentres play a major role

11. Policy issues and institutional roles ICTs definition n Basic Services n Additional Services n Value Added Network Services

12. Policy issues and institutional roles Telecentre Definition Supply - Demand model n Supply: focus on technology n Demand: focus on people, community, & services

13. Policy issues and institutional roles Telecentre Definition Supply - Demand model

14. Policy issues and institutional roles Telecentre Definition n Supply: focus on technology –Physical infrastructure –Software infrastructure –Humans able to soft the hard

15. Policy issues and institutional roles Telecentre Definition n Demand: focus on people, community & services –social demand (need vs. demand) –economic demand

16. Policy issues and institutional roles Telecentre Definition n Demand: focus on people, community & services –Tele-services –Telecentre value added services –Telecentre value added network services –Info-structure

17. Policy issues and institutional roles Telecentre definition SupplyDemand Focus on TechnologyFocus on community Telecentre TechnologyTelecentre Value Added Services Physical InfrastructureInfostructure Backbone infrastructure of Telkom Electronic Commerce Radio Network (GSM & Others) Tele-Education Telecentre Hardware Tele-Medicine Tele-Health Government Information Systems Software Infrastructure Systems -welfare -pensions Business and management systems -local government information Operational systems and software -SALGA Computer software applications Post Office -SAPOS -Public information terminal (PIT) Human Capital/ Training Independent Electoral Commission -Infrastructure sharing Training in basic technical skills Banking Training in management tools & systems -Grameen Bank Process learning (learning institution) -Prosperity Bank Telecentre

18. Policy issues and institutional roles Formulate strategy

19. Policy issues and institutional roles Formulate general strategy Logic n To abide by resources and constrains: –political requirements –legal framework –economic constrains –existing management capacity

20. Policy issues and institutional roles Formulate general strategy n Increase short term universal access n Separate policy, implementation, monitoring & evaluation n National programmes to further universal access & universal service n Strengthen strategic policy making

21. Policy issues and institutional roles Formulate general strategy n Increase short term universal access –smaller is cheaper is faster –use what you have (resources in place): n other government departments n private sector n donor experience and funding –diversify offer more than one type of telecentre –where there was chaos, let there be strategy…

22. Policy issues and institutional roles Formulate general strategy n (diversify) Telecentre models –Tele-shop –mini-Telecentre –Standard Telecentre –Tele-Hub –Multipurpose Community Telecentre (MCT) –Rural Telephone Co-operatives (RTCs)

23. Policy issues and institutional roles Formulate general strategy Telecentre Models

24. Policy issues and institutional roles Formulate general strategy n Separation of functions: Logic –Facilitate process of implementation –Accountability –Best use of resources –Find management and technical capacity where there is –Promote private sector SME now –Promote other goals n black empowerment, women empowerment

25. Policy issues and institutional roles Formulate general strategy n Separation of functions: –policy making: for the agency and the regulator –field implementation: for small and medium size entrepreneurs, and private sector organisations –financial monitoring & roll-out evaluation: for specialised accounting private sector company

26. Policy issues and institutional roles Formulate general strategy n National programmes –National programme for telecentre value added services –National programme for ongoing national training –National programme for Rural Telephone Co-operatives (RTCs)

27. Policy issues and institutional roles Formulate general strategy n Strengthen strategic policy making –strong liaison with regulator –strengthen policy research and initiatives –strong partnership with private sector –provide telecentre implementation plan –rural telephone strategy –promote rural telephone co-operatives

28. Policy issues and institutional roles Formulate general strategy n Annual telecentre targets Telecentre Implementation Plan Y1Y2Y3Y4Y5 Fiscal Year MiniTelecentres TeleHubs Standard Telecentres MCTs RTCs

29. Policy issues and institutional roles Implementation and Institutional Tools

30. Policy issues and institutional roles Implementation n Tele-shop –Mobile Cellular Co: Vodacom –Other tele-shop concepts n Mini-Telecentre –National franchise from private sector concept owned by CSIR-USA

31. Policy issues and institutional roles Implementation n Standard Telecentre –Private Sector Implementation Co. through legal tender process n Tele-Hub –USA investment in concept and prototype development with return expected in specific telecentre delivery

32. Policy issues and institutional roles Implementation n Multipurpose Community Telecentres (MCTs) –Donor funding channelled by the USA –USOs and CSOs that USA will co-ordinate along with SATRA –USA building partnerships with other government institutions/depts. –USA building partnerships with the private sector

33. Policy issues and institutional roles Implementation n Rural Telephone Co-operatives (RTCs) –Before Telkom exclusivity ends n Co-ordination of a national programme to promote RTCs, develop policy requirements, develop models and prototypes, educate communities in preparation, prepare for the monitoring and evaluation of RTCs. n Promotion and co-ordination with private sector initiatives

34. Policy issues and institutional roles Implementation n Rural Telephone Co-operatives (RTCs) –After Telkom exclusivity ends n Assist communities with implementation and training n Assist private sector companies n Assist Telecentres that want to upgrade to RTCs within their communities

35. Policy issues and institutional roles Organisational adjustments