2. Applying IT can be difficult to do Systems analysis and design is about understanding and applying methodologies to help create effective information systems Systems analysis and design is about understanding and applying methodologies to help create effective information systems

3. A brief introduction to the WCA Let’s look at the Work Centered Analysis (WCA) as its applied to the Amazon case Let’s look at the Work Centered Analysis (WCA) as its applied to the Amazon case We’ll go into this in much more detail next class... We’ll go into this in much more detail next class...

4. A brief introduction to the WCA

9. Phases in Building and Maintaining Systems Initiation Initiation Development Development Implementation Implementation Operation & Maintenance Operation & Maintenance

10. Another view of Development Prototyping allows you to use “successive approximation” to get closer to an optimum solution Prototyping allows you to use “successive approximation” to get closer to an optimum solution

12. Design phases can be applied to non-IT projects Have you experienced similar phases in any type of project you’ve undertaken? Have you experienced similar phases in any type of project you’ve undertaken? Buying a car? Buying a car? Renting an apartment? Renting an apartment?

13. IT-Based Innovations in Business Function Product design systems Product design systems Procurement systems Procurement systems Manufacturing systems Manufacturing systems Sales and Marketing systems Sales and Marketing systems Delivery systems Delivery systems Customer service systems Customer service systems Finance systems Finance systems

16. Progress in IT Miniaturization, speed and portability Miniaturization, speed and portability Connectivity; convergence of computers and communications Connectivity; convergence of computers and communications

18. Progress in IT (continued) Use of digitized information and multimedia Use of digitized information and multimedia Improved software techniques and human interfaces Improved software techniques and human interfaces

19. Obstacles when Applying IT in the “Real World” Unrealistic expectations Unrealistic expectations Difficulty in building and modifying systems Difficulty in building and modifying systems Difficulty in interfacing/integrating systems Difficulty in interfacing/integrating systems Organizational inertia/change management Organizational inertia/change management

20. It is really hard to predict the future in IT What about Bill Gates, stating that no one would ever need more than 640KB of memory on a PC? What about Bill Gates, stating that no one would ever need more than 640KB of memory on a PC? What type of PC do you think you’ll be using in 5 years? What type of PC do you think you’ll be using in 5 years?

21. Dell Computer Case What role does information technology play in running Dell’s business? What role does information technology play in running Dell’s business? Dell has moves toward a “virtual value chain.” What is this? What are the pros and cons of this approach? Dell has moves toward a “virtual value chain.” What is this? What are the pros and cons of this approach?