1. I F E L
I FEEL LEFT OUT
wuzzles for presenters, Copyright 1994, Tom Underwood Enterprises
endorsed by creative training techniques

2. CHAMIRGE?
AM I IN CHARGE
wuzzles for presenters, Copyright 1994, Tom Underwood Enterprises
endorsed by creative training techniques

3. you just me
Just between you and me

4. An Introduction

5. Objectives:
1. To describe the three dimensions of interpersonal behavior of the FIRO Element B.
2. To increase your self-awareness through exploration of the three dimensions.

6. Norms for today Have Fun Informal More Open than Normal
Keep an Open Mind
Share Knowledge
Speak for yourself - Use I
Share air time
Agree to disagree
Stretch
Grow professionally and personally
Ask “why?”
Exhibit high energy

7. Overview of today...
Introduction
Element B
Your Results

8. History Based on research for the Navy during the Korean War
Designed to predict the interaction between two people. 2 2

9. Do Get Me You Interpersonal Interaction I want to: I want you to:
I include you
I control you
I am open with you
Include you
Control you
To be open with you
I want to:
Interpersonal
Interaction Me
You
Include me
Control me
Be open with me
I want you to:
Get
You include me
You control me
You are open with me
© 2000 High Performing Systems, Inc.

10. The scores simply show you the
FIRO Scales
No right or wrong answers
Responses are not:
good or bad
ethical or unethical
intelligent or stupid
moral or immoral
“0” does not mean absence of
The scores simply show you the
way you see yourself.
Schutz, 1978 7 7

11. Inclusion The Mountain
Inclusion. . . refers to associations between and
among people: the desire to be given attention,
to interact, to belong, to be unique Schutz, 1994 8

12. Inclusion Activity - See tab in Truth Option
Discussion of Inclusion

13. Inclusion Characteristics
Out
Private
Quiet
Selective
Reserved
Introverted In
Inclusive
Initiating
Expressive
Participative
Extraverted

14. Inclusion Characteristics
In or Out
Associate
Interact
Attention
Participation
Involved
Belong
Join
Togetherness
Boundaries
Acceptance
Exclude
Withdraw
Interested
Alone
Ignore
Observe
Detached
Prominence
Outsider 9 9

15. Inclusion Metaphors / Songs / Vehicles
“I Want You Babe”
“No man is an island.”

16. Inclusion Low High 0 1 2 3 4 5 6 7 8 9 I include people
I include people
I want to include people
People include me
I want people to include me 10 10

17. Control Big & Little Control refers to relations of power, influence,
and authority between people Schutz, 1994 11

18. Control Activity - See tab in Truth Option
Discussion

19. Control Characteristics
Bottom
Accommodating
Accepting
Adaptable
Unstructured
Easygoing
Top
Decision making
Influential
Questioning
Critical
Competent

20. Control Characteristics
Top or Bottom
Power
Authority
Influence
Control
Directive
Leader
Decisionmaking
Follower
Submissive
Conform
Obedience
Harmony
Flexible
Adaptable
Dominance 12 12

21. Control Metaphors / Songs / Vehicles
“I Did It My Way”
“My way or the highway!”

22. Control Low High 0 1 2 3 4 5 6 7 8 9 I control people
I control people
I want to control people
People control me
I want people to control me 13 13

23. Openness Secrets Openness . . . . the degree to which I am willing to
be open to another person [to] share . . .
feelings secrets innermost thoughts.
Schutz, 1994 14

24. Openness Activity - See tab in Truth Option
Discussion of Openness

25. Openness Characteristics
Closed
Private
Unemotional
Businesslike
Secretive
Detached
Open
Personal
Emotional
Expressive
Friendly
Embracing

26. Openness Characteristics
Open or Closed
Personal
Love/Like
Sensitive
Feelings
Affirming
Closeness
Friendship
Dislike
Embracing
Distant
Elusive
Secretive
Private
Unemotional
Intimate 15 15

27. Openness Metaphors / Songs / Vehicles
“Do You Want To Know A Secret?”
“His life is an open book.”

28. Openness Low High 0 1 2 3 4 5 6 7 8 9 I am open with people
I am open with people
I want to be open with people
People are open with me
I want people to be open with me 16 16

29. Behavioral Model See Want Difference Do Get What I see myself do
(Initiate)
Get
(Receive)
What I see
myself do
myself get
What I
want to do
want to get
The difference between
what I do and want to do
what I get and want to get

30. Element B InterpretationDo
Get I C
See
Want O
Difference
DO ( )
GET ( )
DO + GET
Total Difference (Absolute Value) 11 12 13 21 23 22 14 33 31 24 32 34 2 -6 3 4 15 14 20 34 17 17

31. Individual Results - Page 3
Look at the score for DO + GET
Look at the DO score
Look at the GET score
Look at the Total Difference score
Look at the Do/Get - See/Want scores for each dimension 18 18

32. Element B InterpretationDo
Get I C
See
Want O
Difference
DO ( )
GET ( )
DO + GET
Total Difference (Absolute Value) 11 12 13 21 23 22 14 33 31 24 32 34 2 -6 3 4 15 14 20 34 17 17

33. Element B Summary Graph2 1 3 1 8 9 3 1 2 1 3 2

34. My Scores Don’t Match!
“In the abstract I think I am one way; in specific cases I’m not.”
Choice Principle
“Reaction is as important as numbers”
“The numbers shine spotlights on various parts of yourself.” 19 19

35. Military Service Differences
Mean FIRO Element B #11, 21, 31

36. Military Service Differences Mean FIRO Element B #12, 22, 32
I want to
control
people
I want to
be open
to people
I want to
include
people

37. Military Service Differences
Mean FIRO Element B #13, 23, 33

38. Military Service Differences Mean FIRO Element B #14, 24, 34
I want
people to
include me
I want
people to
control me
I want
people to
be open with me

39. Schutz Philosophy At the heart of all human functioning is the Self.
Best solutions to organizational and leadership issues require self-awareness as an essential first step.
Deeper self-awareness leads to self-acceptance and then self-esteem.
As individuals gain self-awareness and self-esteem, they become more open and honest with their co-workers Schutz, 1994 21 21

40. THE “DO-GET” DIFFERENCE MAY REFLECT OUR SATISFACTION
SELF-ESTEEM
FIRO ELEMENT B MEASURES
WHAT WE SEE OURSELVES
AS DOING OR GETTING AND
WHAT WE WANT TO DO OR GET
THE “DO-GET” DIFFERENCE MAY
REFLECT OUR SATISFACTION

41. SELF ESTEEM SELF ESTEEM GET WANT HOW SATISFIED AM I WITH ME? WHAT I
FROM
OTHERS
WHAT I
WANT
FROM
OTHERS
SELF
ESTEEM

42. I WANT TO CONTROL YOU, BUT I AM NOT CONTROLLING YOU
IT MAY BE STRESSFUL TO
WORK AGAINST YOUR PREFERENCES
I WANT TO WORK ALONE, BUT
I AM WORKING IN A TEAM.
I WANT TO CONTROL YOU, BUT
I AM NOT CONTROLLING YOU
I DON’T WANT TO SHARE MY
SECRETS WITH YOU, BUT I AM
CHOOSING TO SHARE THEM.

43. AWARENESS Our Perception of ourselves/others PERCEPTUAL ACCURACY
DISTORTION
REALITY
Our Perception of ourselves/others

44. Path to Full Human Potential
Full Potential
Openness & Honesty
Self-Esteem
Self-Acceptance
Self-Awareness 22 22

45. Team Stages Openness Inclusion Control Openness Inclusion Control
Open - Closed
Listening
Sharing
Self-disclosure
Cohesion
Loyalty
Trust
Inclusion
In - Out
Why am I here?
How do I fit?
First impressions
Polite
“Goblet issues”
“Parking lot talk”
Looking for similarities
Identifying with leader
Openness
Inclusion
Control
Top - Bottom
Influence
Confrontation
Responsibility
Who is in charge?
Challenging the leader
Clique formation
Control 26 26

46. BEHAVIOR THAT ENHANCES TEAMWORK
1. I am open at all times about my feelings and my ideas. I keep no secrets from myself or others.
2. I say what I feel about whatever is relevant at the moment when I feel it.
Schutz, Will The Human Element.
San Francisco: Jossey-Bass, 1994

47. BEHAVIOR THAT ENHANCES TEAMWORK
3. I stay aware of myself-of what is motivating me and of what I am feeling at every moment. I am aware of the deepest levels of truth. I do not deceive myself.
4. I assume that all team members are on the same side, trying to produce the best solutions to the team’s problems, and not trying to protect themselves or blame others.
Schutz, Will The Human Element.
San Francisco: Jossey-Bass, 1994

48. BEHAVIOR THAT ENHANCES TEAMWORK
5. I make sure that each person fully agrees-with head, heart, and feelings-on each decision.
6. I listen to others’ thoughts and feelings. I empathize with each person’s point of view, acknowledge it, and state my honest reaction to it.
Schutz, Will The Human Element.
San Francisco: Jossey-Bass, 1994

49. BEHAVIOR THAT ENHANCES TEAMWORK
7. When I understand each person’s point of view and feelings, I begin to seek a solution that integrates all the ideas and feelings of all team members.
8. I am aware of differences in atmosphere preference and am sure to say, in a timely fashion, how I feel. I stay in touch with my deepest levels of truth.
Schutz, Will The Human Element.
San Francisco: Jossey-Bass, 1994

50. BEHAVIOR THAT ENHANCES TEAMWORK
9. I make sure that we agree on our mission, vision, and goals. I am aware that these often change as we get farther into a task. I do not hesitate to change them if we all agree that change would be appropriate.
10. I participate in meetings to decide specifically how decisions will be made. These meetings are about the process of our decision making, not about any of our specific decisions.
Schutz, Will The Human Element.
San Francisco: Jossey-Bass, 1994

51. Applications
Leadership
Teams
Decision Making
Conflict
Compatibility

52. Objectives:
1. To describe the three dimensions of interpersonal behavior of the FIRO Element B.
2. To increase your self-awareness through exploration of the three dimensions.