1. Resolving Consumer Problems

2. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment 4) Explanation of what is wrong 5) How you want problem resolved

3. Step 1: Return to the store Speak to sales person, ask for resolution

5. Ask for restitution Don’t be emotional Ask for restitution

8.  Better Business Bureau (BBB)  Nonprofit  Resolves disputes between consumers and sellers  Keeps a file of complaints  Educates consumers by providing information  Promote honest selling practices BBB has no legal power to enforce any decision

9. ARBITRATIONMEDIA HELP Decision is binding and enforceableCan help bring light to an issue and ensure speedy resolution

10. Truth-In-Information Act Requires businesses to supply accurate and honest information and instructions

11. COOLING OFF PERIODS ATTORNEY GENERAL/ CONSUMER AFFAIRS  3 days to back out if signed in your home  Enforce consumer protection laws, register a complaint with them

12. Small claims court can handle cases up to $10,000. 1) No lawyer needed. 2) Court costs are low. 3) Quick resolution.