1. Project SEARCH Job Coach Training Project SEARCH copyright 1

2. Traditional Coaching vs. PS Consultant Traditional Learn job first, provide all training, work in isolation & as workers supervisor Learn job first, provide all training, work in isolation & as workers supervisor Expert and mysterious to coworkers Expert and mysterious to coworkers Focus on job tasks Focus on job tasks Natural Supports Worker participates in typical orientation with support Coach supplements training Focus on job task, work culture, establishing natural supports, support to business staff Project SEARCH copyright 2

3. Begin with the end in mind! What is our goal? What is our goal? Independent student intern Independent student intern Productive, accurate work Productive, accurate work Acquired skills in order to work competitively Acquired skills in order to work competitively Change business culture Change business culture Gain integrated job! Gain integrated job! How do we get there? How do we get there? Project SEARCH copyright 3

4. Annual Calendar August June 1 st Internship (10 weeks) Graduate & Begin Work at Site or in Community Begin PS Program 2 nd Internship (10 weeks) 3 rd Internship (10 weeks) 2 Orientation Workshop Week Aug Summer Student Selection Selection Project SEARCH copyright 4

5. Roles and Responsibilities Project SEARCH copyright 5

6. Orientation to Job Site Attend business orientation: HIPAA, Safety, Sexual Harassment, etc. Attend business orientation: HIPAA, Safety, Sexual Harassment, etc. Check for understanding Check for understanding Uniforms / Dress Code Uniforms / Dress Code Way finding Way finding Travel Training to business Travel Training to business Complete appropriate paperwork Complete appropriate paperwork Project SEARCH copyright 6

7. Teaching/Training Begin with task analysis Begin with task analysis Sensory approach: visual, auditory, Kinesthetic Sensory approach: visual, auditory, Kinesthetic Demonstration Demonstration Repetition Repetition Forward, Backward chaining Forward, Backward chaining Isolate difficult tasks Isolate difficult tasks Project SEARCH copyright 7

8. Teaching/Training Praise all progress - specific Praise all progress - specific Limit verbal explanations – short, specific Limit verbal explanations – short, specific Don’t prompt too much – wait time Don’t prompt too much – wait time Repetition: Tell them what skill will be learned, teach the skill, review teaching the skill Repetition: Tell them what skill will be learned, teach the skill, review teaching the skill Project SEARCH copyright 8

9. We Learn: 10% of what we see 10% of what we see 20 % of what we hear 20 % of what we hear 50% of what see and hear 50% of what see and hear 70% of what we discuss with others 70% of what we discuss with others 80% of what we personally experience 80% of what we personally experience 95% of what we teach someone else 95% of what we teach someone else Project SEARCH copyright 9

10. Good Teaching Strategies Put the intern at ease / give respect Put the intern at ease / give respect Evaluate skills: what do they know Evaluate skills: what do they know Determine effective learning styles Determine effective learning styles Be consistent Be consistent Use short, frequent training sessions Use short, frequent training sessions Provide frequent practice opportunities Provide frequent practice opportunities Give clear expectations Give clear expectations Observe: give your full attention Observe: give your full attention Review and reinforce Review and reinforce Chart progress Chart progress Project SEARCH copyright 10

11. Fading Begin fading on Day 1 Begin fading on Day 1 Watch your physical positioning Watch your physical positioning Utilize co-workers in problem solving Utilize co-workers in problem solving Don’t act as an expert - share and model Don’t act as an expert - share and model Look for opportunities to back away Look for opportunities to back away Explain what you are doing Explain what you are doing Be overt – ask co-workers to assist Be overt – ask co-workers to assist Be covert Be covert Project SEARCH copyright 11

12. Fading Anytime you feel the need to be there – find another way Anytime you feel the need to be there – find another way Create an adaptation Create an adaptation Re-design a task Re-design a task Use pictures Use pictures Make sure the intern takes breaks and lunch with others Make sure the intern takes breaks and lunch with others Watch for unwritten rules and culture Watch for unwritten rules and culture Project SEARCH copyright 12

13. Develop Natural Supports Use a buddy system during travel training Use a buddy system during travel training Facilitate supervisor and co-worker support; mentoring Facilitate supervisor and co-worker support; mentoring Use of training guides and checklists Use of training guides and checklists Technology: low tech/high tech Technology: low tech/high tech Project SEARCH copyright 13

14. Develop Natural Supports Job Modifications/ accommodations Job Modifications/ accommodations Developing support system with job coach away from the internship/ work site Developing support system with job coach away from the internship/ work site Attend department staff meetings Attend department staff meetings Take breaks / lunch with co-workers Take breaks / lunch with co-workers Involvement with outside activities Involvement with outside activities Project SEARCH copyright 14

15. Identify Internship Skills Identify core skills needed for employment at host business Identify core skills needed for employment at host business Identify internships that teach skills Identify internships that teach skills Layer additional skills as student shows proficiency Layer additional skills as student shows proficiency Demonstrate productivity and quality Demonstrate productivity and quality Project SEARCH copyright 15

16. Job Coach Role During Internships Job Coach Role During Internships Observe department work Observe department work Identify core skills/essential functions Identify core skills/essential functions Develop task analysis Develop task analysis Confirm internship tasks with manager Confirm internship tasks with manager Teach skills to student Teach skills to student Develop productivity enhancements Develop productivity enhancements Work with peer mentor to provide support Work with peer mentor to provide support Evaluate progress Evaluate progress Layer additional skills Layer additional skills Give feedback to student Give feedback to student Project SEARCH copyright 16

17. Job Analysis/ Task Analysis Gift to employer Gift to employer Helpful to: Helpful to: Supervisor / peer mentor Supervisor / peer mentor Instructor, other job coaches Instructor, other job coaches Co-workers Co-workers VR Counselor VR Counselor Family members Family members HR department for possible hire HR department for possible hire Project SEARCH copyright 17

18. Job / Task List Include a diagram of work area if needed Include a diagram of work area if needed Design work flow: reduce worker movement for efficiency Design work flow: reduce worker movement for efficiency Ask co-worker to review and/or try it Ask co-worker to review and/or try it Clocking in, greeting, breaks, lunch should be included Clocking in, greeting, breaks, lunch should be included Give key people copy of task list Give key people copy of task list Project SEARCH copyright 18

19. Market the program Internally and externally Internally and externally Internship Departments Internship Departments Other departments: Other departments: HR, Education, Security, Diversity HR, Education, Security, Diversity Informal and formal Informal and formal Project SEARCH copyright 19

20. Prompts: Least to Most Verbal (short and direct) Verbal (short and direct) Gestures Gestures Modeling (always stand beside the person) Modeling (always stand beside the person) Physical (use with caution) Physical (use with caution) Project SEARCH copyright 20

21. Reinforcement Strategies Reinforcers are dependent upon the training situation and interns needs. Reinforcers are dependent upon the training situation and interns needs. Frequency will vary Frequency will vary The more immediate the reinforcer and the more it is related to the behavior the more effective it is The more immediate the reinforcer and the more it is related to the behavior the more effective it is Provide only as much reinforcement as needed to maintain the behavior Provide only as much reinforcement as needed to maintain the behavior Use natural reinforcers when possible Use natural reinforcers when possible Project SEARCH copyright 21

22. Correct Mistakes! Interrupt the error immediately and gently! Interrupt the error immediately and gently! Provide direct and specific feedback Provide direct and specific feedback Isolate task, repeat the steps Isolate task, repeat the steps Provide assistance and re-teaching Provide assistance and re-teaching If error continues, try another way! If error continues, try another way! Project SEARCH copyright 22

23. Evaluate progress Give feedback to student intern Give feedback to student intern Identify challenging areas for growth Identify challenging areas for growth Information for monthly meeting Information for monthly meeting Self evaluation when possible Self evaluation when possible Productivity logs Productivity logs Intrinsic motivation Intrinsic motivation Project SEARCH copyright 23

24. Communication Instructor Instructor Other coaches Other coaches Department supervisors /peer mentors Department supervisors /peer mentors Report +/- Report +/- Project SEARCH copyright 24

25. Reinforce Workplace Rules and Culture Interpret culture Interpret culture Mandatory education Mandatory education Safety Safety Confidentiality Confidentiality Relationships Relationships T – Charts to teach behavior T – Charts to teach behavior Project SEARCH copyright 25

26. Culture Mission, Values Mission, Values Dress and Grooming Dress and Grooming Eating and Drinking Eating and Drinking Pace of Work Pace of Work Cliques Cliques Ceremonies/celebrations Ceremonies/celebrations Power relationships Power relationships Humor Humor Project SEARCH copyright 26

27. Create work aids Accommodations Accommodations Low Tech / high tech Low Tech / high tech Tool to enhance productivity Tool to enhance productivity Project SEARCH copyright 27

28. Job Placement Networking with departments and their contacts Networking with departments and their contacts Knowledge of student intern’s skills to market them for job opportunities Knowledge of student intern’s skills to market them for job opportunities Project SEARCH copyright 28

29. Supervision Strategies Direct your communication to the intern, not the job coach Project SEARCH copyright 29

30. Talk to the intern as any other new employee Project SEARCH copyright 30

31. Set Goals: Skills & tasks to be learned Productivity & quality standards to achieve Project SEARCH copyright 31

32. KISS: Give concrete, specific, short instructions Project SEARCH copyright 32

33. Utilize Job Coach for training, problem solving & creating natural supports. Project SEARCH copyright 33

34. Orient them to the facility and department Project SEARCH copyright 34

35. Demonstrate the work to be done Project SEARCH copyright 35

36. Check for understanding Project SEARCH copyright 36

37. Add new tasks Project SEARCH copyright 37

38. Praise learned skills Project SEARCH copyright 38

39. Have high expectations! Project SEARCH copyright 39