1. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Outreach Program Development David C. Alexander, PE, CPE President Auburn Engineers, Inc. Auburn, AL 334-826-8600 www.ergopage.com David C. Alexander, PE, CPE President Auburn Engineers, Inc. Auburn, AL 334-826-8600 www.ergopage.com

2. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Outreach Program Development Implement effective ergonomics programs at bases and installations, worldwide. It’s important to do. It’s possible to do. It’s economic to do.

3. © Copyright 2003 n S aubur ENGINEER www.ergopage.com

4. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Ergonomic Practice (Technical skills) Job analysis Solving problems Preventing problems Outreach Program Development Is a Management Issue Ergonomics Programs (Managerial skills) Planning Coordination Evaluation

5. © Copyright 2003 n S aubur ENGINEER www.ergopage.com How Do You Facilitate Dozens of Site Ergonomics Programs? Many locations Geographically dispersed Widely varying support Varied skills and experience Different missions and assignments Different priorities for safety, health & ergonomics Meager measurement systems Turnover of personnel and leadership Limited resources - Funding and personnel No regulations or legal mandate

6. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook

7. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Readiness of personnel to perform mission Reduce injuries to personnel Reduce costs of operations

8. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Understand the Overall Process to Control Ergonomic Injuries and Illnesses Breakthroughs to Reduce Level Sustain Excessive and Unstable (Out of Control) Gain Control Target 2-3 Years Injuries & Costs

9. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Understand the Process Develop a Maturity Ladder –Progressive steps –Well defined –Visible progress

10. © Copyright 2003 n S aubur ENGINEER www.ergopage.com From a Business Client Who Build an Ergonomics Maturity Ladder Objective: Develop and implement a systematic, one-company approach for ergonomics, building on current business ergonomics initiatives, which maximizes our limited resources, and accelerates our rate of improvement.

11. © Copyright 2003 n S aubur ENGINEER www.ergopage.com An Ergonomics Maturity Ladder A Way Of Life - Use skills on- and off-the-job. Program is well-developed and continues to grow. Would be difficult to eradicate. The Way We Work - Ergonomics is common at work and involves less correction and more prevention. Outside audits are welcome. Program is sustainable. Mature - Well developed program. Few injuries; cost reductions exceed program costs. Often has champion. Evolving - Doing more than required. Injuries under control; initial cost savings. Compliant - Minimum expectations met. Injuries continue but less common. Non-Compliant - Minimum expectations unmet. High costs. “Out of control”.

12. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Program Elements Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation

13. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” Survey for risk factors Discomfort surveys Review trends Survey for hazards All Injuries Reported LWD Cases Investigated Injuries inconsistently reported Surveillance Ergo-WhatA Way of Life ImmatureMature

14. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” Resolved “on the spot” Resolved by natural team Use of ergo teams Database of solutions Simple assessment tools Identify root cause of serious injuries Use expert Inconsistent investigation Occasional problem solving Corrective Actions Corrective Actions Ergo-WhatA Way of Life ImmatureMature

15. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” Job analysis for all new jobs & equipment Engineers fully trained Ergonomics expected Have purchasing guidelines Experts typically involved in new designs Existing problems not repeated Most obvious hazards controlled No preventive problem solving Prevention Ergo-WhatA Way of Life ImmatureMature

16. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” Real time case management Few lost time cases Active RTW program Medical is part of ergo team Correct coding All injuries reported Consistent medical protocols used Little recognition of ergonomics injuries Medical Management Medical Management Ergo-WhatA Way of Life ImmatureMature

17. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” All professionals trained Engineers Medical Managers Etc. Wide-spread problem solving training Ergo teams trained Wide-spread awareness training Training for all S&H professionals Compliance requirements well understood Inconsistent training for ergonomics Training & Education Training & Education Ergo-WhatA Way of Life ImmatureMature

18. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” Track results Share interventions with others Review all projects Cost benefit evaluations Use before & after evaluations Follow ups after implementation Few projects completed Evaluation not expected Project Evaluation Project Evaluation Ergo-WhatA Way of Life ImmatureMature

19. © Copyright 2003 n S aubur ENGINEER www.ergopage.com ELEMENT Surveillance Corrective Actions Prevention Medical Management Training & Education Project Evaluation Program Evaluation Climbing the Ergonomics Maturity Ladder From “Ergo-What” to “A Way of Life” VPP-type evaluation Others invited to review Use systems safety approach Injuries and dollars monitored Program audited annually Checklist of compliance actions monitored Injury data monitored Few No program, no evaluation Program Evaluation Program Evaluation Ergo-WhatA Way of Life ImmatureMature

20. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Understand the Process Develop a Maturity Ladder Make the steps relatively easy to build on Provide specific elements for program maturity Make the steps cumulative in their effectiveness

21. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Understand the Process Develop a Maturity Ladder Make the steps relatively easy to build on Provide specific elements for program maturity Make the steps cumulative in their effectiveness Assess status at local sites –By audit –By self-assessment Require minimum compliance levels

22. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Take a Page From the Private Sector Playbook Understand Your Goals Understand the Process Develop a Maturity Ladder Make the steps relatively easy to build on Provide specific elements for program maturity Make the steps cumulative in their effectiveness Assess status at local sites –By audit –By self-assessment Require minimum compliance levels Recognize and reward progress Resources go to develop expertise (the leaders not the laggers)

23. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Additional Good Practices for Large Organizations Share information on program plans, etc. Share solutions - widely Use common platforms for problem solving, analysis, health care (develop it one time!) Use common tools (types of analysis, design guidelines, analysis tools); possibly web-based Internet linked to share information and archive information Have mixed group training - mix it up within your organizations Frequent meetings for review and support (regional, group, phone) Web linked problem solving data bases (share special analyses and solutions; share status of projects) Use each other to create energy, share energy (this will be a tough assignment, and you will need support for it) Divide and conquer - split up the work and share the benefits Tackle some easy parts first - create confidence and build energy

24. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Value and Costs of Ergonomics Programs Value Low High A Way Of Life The Way We Work Mature Evolving Compliant Non-Compliant

25. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Some Final Thoughts What is ergonomics? It’s people at work...... working safely and effectively! Does ergonomics have value? Yes. It can control injuries and costs. It can also enhance performance.

26. © Copyright 2003 n S aubur ENGINEER www.ergopage.com Outreach Program Development Implement effective ergonomics programs at bases and installations, worldwide. It’s important to do. It’s possible to do. It’s economic to do.