1. International Telecommunication Union Committed to Connecting the World Building Human Capacity WSIS 2008 20 th May 2008 by Mike Nxele Human Resources Officer International Telecommunication Union This material do not necessarily reflects the views of the ITU or its membership.

2. Helping the world communicate 20 May 2008 2international telecommunication union Agenda HCB Mandate Building Human Capacity Worldwide E-learning Centre of Excellence ICTI Projects TAP on Telecom Training Agreements Global Symposium Contributing to Capacity Building

3. Helping the world communicate 20 May 2008 3international telecommunication union Human Capacity Building The anchor of all Successful Human Endeavour. The thread running through all the WSIS Action Lines and the Success of the MDGs If all the other Activities are the Hardware, Human Capacity building is the Software

4. Helping the world communicate 20 May 2008 4international telecommunication union Mandate: To assist countries in strengthening their human, institutional & organizational capacity through HRM/D activities To address capacity development needs of policy-makers, regulators, senior executives and managers of operators and telecom/ICT-service providers To promote and apply appropriate mix of e-learning, information technologies and traditional training methods

5. Helping the world communicate 20 May 2008 5international telecommunication union 5 major tasks Transfer of knowledge Sharing of experiences and know-how Assistance to strengthen the human resource and training functions Dissemination of information Human capacity building special initiatives Mandate (contd):

6. Helping the world communicate 20 May 2008 6international telecommunication union Building Human Capacity Globally Other eLearning Platform ITCI EC Training Agreements HRD/M programme 5 Training Sessions T0T CoEs ITU eLearning Platform Face to Face (Workshops) Managers and high level professionals from Telecom Sector: Administrations, Operators, Regulators, etc Students, Technical Staff, Young entrepreneurs (focus on women, youth and disabled populations) DAP (Doha action plan) Delivery Mechanism Target Population Projects Networks of Regional and Local Experts e-CLICs Initiatives Programming

7. Helping the world communicate 20 May 2008 7international telecommunication union Creating HR Communities network of HR managers Building a network of HR managers to respond to the evolving HR trend; HR virtual community Creation of an HR virtual community to discuss common-interest topics; HR function of regulatory authorities Strengthening of the HR function of regulatory authorities; new trends Organization of regional meetings on new trends in the HRM/HRD function; training evaluation models And development of training evaluation models to identify the training impact in the working environment.

8. Helping the world communicate 20 May 2008 8international telecommunication union Some HCB Initiatives and Projects ITU e-Learning Platform Centre of Excellence (CoEs) ToT (Tap on Telecom) (TOT) HR e-Communities Internet Training Centres Initiative (ITCI) e-Community Learning & Information Centres

9. Helping the world communicate 20 May 2008 9international telecommunication union ITU e-Learning Platform Since 1995 Since 1995 as a tool to deliver distance training in developing countries. Promoting the e-Learning culture training programs Major goals: Promoting the e-Learning culture in the telecommunication sector and to develop training programs. more than 1000 participants Each year more than 1000 participants are trained through more than 50 on-line courses per year in different domains. telecom companies, universities, research institutes and administrations Applied to different projects and initiatives, carried out in collaboration with telecom companies, universities, research institutes and administrations.

10. Helping the world communicate 20 May 2008 10international telecommunication union The ITU e-Learning Platform Online training in 8 major areas: Online training in 8 major areas: e-Services, Human Resource Development, Rural connectivity, IP awareness, Spectrum Management, Regulatory Issues, Technology awareness, Business Management Postgraduates programmes: Postgraduates programmes: Strategic Management of Telecommunications online Telecommunications Technologies online

11. Helping the world communicate 20 May 2008 11international telecommunication union The ITU e-Learning Platform Participants by Domains Participants: 1200 Training Providers: 35 Beneficiary countries: 60 Beneficiary Org.: 200 Key Figures for 2006:

12. Helping the world communicate 20 May 2008 12international telecommunication union Centers of Excellence Network Towards the Global Excellence Network Regional mechanisms aimed at strengthening the capacity within each region in order to develop high-level know-how and expertise in telecommunication policy regulatory issues corporate management advanced telecommunication technology

13. Helping the world communicate 20 May 2008 13international telecommunication union The Centre of Excellence Network ….A new Strategy as of January 2007….

14. Helping the world communicate 20 May 2008 14international telecommunication union Evolution of the Centres of Excellence Implementation of the Second Phase worldwide: Closure of 5 on-going projects and development of 4 new Project Documents The aim of the first phase was to establish a regional mechanism aimed at strengthening the capacity, within the region, to develop high-level know-how and expertise in telecommunication policy, regulatory matters, management and advanced telecommunication technology.

15. Helping the world communicate 20 May 2008 15international telecommunication union Evolution of the Centres of Excellence The objective of the second phase is to reinforce the self-dependence and sustainability of the established network of training providers (CoE Nodes) offering advanced training opportunities at cost for the different Players of the Telecommunication Sector in the concerned Regions

16. Helping the world communicate 20 May 2008 16international telecommunication union Phase 2 CoE CoE (ASP) approved on 29 th March 2007. CoE (AMS); CoE (Europe); CoE (Arab) approved in December 2007. CoE Africa due for Launch in June 2008. New CoE for Spanish and Portuguese Speaking Africa due for launch in June 2008 with funding from the Spanish and Portuguese Governments.

17. Helping the world communicate 20 May 2008 17international telecommunication union 5 major ITU Recommendations: Implementation of an umbrella project facilitating the dissemination of best training resources and closer links among the CoE Nodes from different networks A stable CoE Coordination Unit for each Region. An increased self-dependence of each Node/ Leading Country in implementing a given CoE Programme A Pricing strategy tailored to the regional context. Part-time Coordination to be organized in relationship with the self-dependence of the nodes, or Project Management transferred to the Regional HR Officer when applicable). The Centre of Excellence Network Strategic Guidance 2008

18. Helping the world communicate 20 May 2008 18international telecommunication union The Centre of Excellence Network Strategic Guidance 2008 Towards the global Excellence network: Aggregation of new worldwide Partnerships improving the cost-effectiveness of the CoE products Diversification of the CoE products facilitating the certification of the acquired skills Partners inputs to be more closely integrated in the implementation / reinforcement of the CoE mechanism

19. Helping the world communicate 20 May 2008 19international telecommunication union 2500 ICT experts trained More than 2500 ICT experts trained 170 trainings in 2008 More than 170 trainings planned in 2008

20. Helping the world communicate 20 May 2008 20international telecommunication union The Centre of Excellence Network Number of Participants Centre of Excellence

21. Helping the world communicate 20 May 2008 21international telecommunication union Human Capacity Building Training 3225 ICT Professionals Trained in 2007 80% through Centers of Excellence Network Americas Argentina (2), Bolivia, Bresil, Chile, Colombia (3), Costa-Rica, Ecuador, Perú, Bolivia, Honduras, Trinidad & Tobago, Uruguay (2), Venezuela 2007: 1623 Africa Dakar Nairobi 2007: 643 Arab States Damascus, Cairo, Amman, Tunis, Bahrain 2007: 245 Europe Bulgaria, Greece Poland RomaniaCIS Belarus, Russia, Kazakhstan, Ukraine 2007: 410 Asia-Pacific Damascus, Cairo, Amman, Tunis, Bahrain 2007: 281

22. Helping the world communicate 20 May 2008 22international telecommunication union The ITCI Project in Partnership with CISCO for Developing Countries ITC Initiative for Developing Countries launched in May 2001 in partnership with Cisco Systems. affordable training To provide students and professionals in developing countries with affordable training in Internet Protocol (IP) networking. 66 centres56 countries There are now 66 centres, in 56 countries 4,000 graduates More then 4,000 graduates 20 centres expanded 20 centres have been expanded to include varied curriculum such as cabling, wireless and IT essentials

23. Helping the world communicate 20 May 2008 23international telecommunication union New Phase of ITCI Project ITU and Cisco propose building on the success of their existing strong partnership by extending and expanding their collaborative efforts to support ICT- related Human Capacity Building in Developing Countries in accordance with the resolutions adopted at WTDC-06 in Doha. This project aims to enable, extend and employ the students and graduates of the Internet Training Centres (ITCs) by a series of parallel programs which address new centres, extension of existing centres, soft skills training, entrepreneurship development, employment and income generation. Within all of these program categories, special emphasis will be put on assisting women, youth and disabled populations.

24. Helping the world communicate 20 May 2008 24international telecommunication union The ITCI Project LATIN AMERICA and CARIBBEAN Academies 9 Graduates: 339 Continuing students: 470 Female percentage: 24.5% Active Instructors: 41 Female Instructors: 10 ASIA PACIFIC Academies 21 Graduates: 532 Continuing students: 744 Female percentage: 19.2% Active Instructors: 53 Female Instructors: 11 AFRICA Academies 17 Graduates: 1369 Continuing students: 1029 Female percentage: 36.4% Active Instructors: 65 Female Instructors: 12 EASTERN EUROPE & CIS Academies 12 Graduates: 410 Continuing students: 373 Female percentage: 22.25 % Active Instructors: 46 Female Instructors: 8 Legends Local Academy-44 Regional Academy-22 Expanded Academy -20 MoC Academy -19 Data as of Sept 2006 ARAB REGION Academies 7 Graduates: 441 Continuing students: 513 Female percentage: 24.37% Active Instructors: 26 Female Instructors: 6

25. Helping the world communicate 20 May 2008 25international telecommunication union Technical Assistance Program for developing countries Objective: Next Generation Telecom Networks Building Economic Prosperity through Knowledge and Innovation TAP ON TELECOM

26. Helping the world communicate 20 May 2008 26international telecommunication union Tap on Telecom A partnership between IIT, the International Telecommunication Union and its Centre of Excellence Network, with the support of the Canadian Government

27. Helping the world communicate 20 May 2008 27international telecommunication union Tap on Telecom TAP ON TELECOM is a tool provided to the CoEs to expand their services to their customers; TAP ON TELECOM is an opportunity provided to organizations and ICT professionnals to acquire key knowledge and develop strategic competencies in the context of Next Generation Networks.

28. Helping the world communicate 20 May 2008 28international telecommunication union In June 2008, TAP ON TELECOM will be 4 years old… 48 workshops in 36 months; Almost 1,500 participating professional from more than 60 countries by end of 2007; Covering English-speaking Africa, French-speaking Africa, the Arab Region, Latin America and the Caribbean;Now Also in Europe and CIS

29. Helping the world communicate 20 May 2008 29international telecommunication union Regional priorities are the TAP ON TELECOM focus in each activity program

30. Helping the world communicate 20 May 2008 30international telecommunication union The TAP ON TELECOM hands-on approach … through remote access to IIT platform Remote access to IITs Montreal Lab for training on Fiber Optics Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical Testing, Network Monitoring and Performance Management A VPN Gateway (Hosted in a Virtual Machine on the Teachers laptop) will be installed to interconnect the classroom Ethernet network setup to the IIT LAB network. Tap on Telecom

31. Helping the world communicate 20 May 2008 31international telecommunication union Key Elements of the TAP ON TELECOM Project

32. Helping the world communicate 20 May 2008 32international telecommunication union EU-ITU Internet Training Centers open source technologies and promote entrepreneurship A project jointly funded by the EC & ITU to provide skills in open source technologies and promote entrepreneurship. 140-hour course 140-hour course – using a blended learning approach to build skills How to build e-Secure Web-Based Services Online curriculum developed onHow to build e-Secure Web-Based Services Student Module Instructor Module Learning Tracking Utility

33. Helping the world communicate 20 May 2008 33international telecommunication union Training Agreement Partners Purpose:To provide training and education to high and middle level managers in management as well as technical subjects. For a training agreement to be signed, the costs are shared three ways: The partner offers the tuition free of charge ITU assists with the accommodation The participants organization provides the airfare.

34. Helping the world communicate 20 May 2008 34international telecommunication union Training Agreement Partners United Kingdom Telecommunications Academy; Telecommunication Executive Management Institute of Canada (TEMIC); United States Telecommunications Training Institute (USTTI) Abdus Salam International Centre Theoretical Physics (ICTP) in Trieste;

35. Helping the world communicate 20 May 2008 35international telecommunication union HRD/HRM Global Symposium When:Every two years Why: To consider how we can develop the necessary human capacities required to support the challenges ahead in the ICT Society. Who:For Senior Human Resource Development Professionals in the ICT sector - Government, Regulators, Operators, and Manufacturers - who are directly concerned with the impact and consequences of the sectors evolution in their respective organizations.

36. Helping the world communicate 20 May 2008 36international telecommunication union Global HR Development Symposium on More information and registration: http://www.ituglobalsymposium2008.info Human Capital Development 21-25 July 2008 Coventry, UK Main Topics for Discussion: The Policy and Regulatory Challenges ICT applications and their impact on the Human Capital Technology Trends and related HR requirements Knowledge Transfer Strategic HR Management

37. Helping the world communicate 20 May 2008 37international telecommunication union Global HR Development Symposium on More information and registration: http://www.ituglobalsymposium2008.info Human Capital Development 21-25 July 2008 Coventry, UK Main Topics for Discussion: Call for Participation Call for Papers Partial Fellowships available Approx 150 participants already registered. Registration is on Line.

38. Helping the world communicate 20 May 2008 38international telecommunication union WORKING GROUP ON HUMAN RESOURCES DEVELOPMENT WGHRD) Established by WTDC()6) under Resolution 40 Mandate to support HRD in implementation of HRD Programs and facilitate access to the reservoir of Human Resources Skills Resident in the membership. First WGHRD, meeting was in February 2008 during !3th TDAG meeting

39. Helping the world communicate 20 May 2008 39international telecommunication union WGHRD 2008 ACTION PLAN A 4 point Action Plan agreed upon in supporting HRD activities Globally. One is a study on current and future Human resources practices and trends among the membership, and extent of coordination in the implementation of WSIS Action Lines. Assess state of readiness for the Information Society Questionnaire ready for Dispatch. Report to be ready by the time of the Symposium.

40. Helping the world communicate 20 May 2008 40international telecommunication union Be ITU Partner in Building Capacity Provide Expertise for any of the listed domains in any/all regions of the world in any language (English, French, Spanish, Russian, Arabic, Chinese). To participate, lead, contribute to the workshops and CoE activities. distance learning, web-based curricula, e- learning courseware and tools. To serve as a tutor for any of the online courses that we conduct in the various domains. Contribute Reference/ Training Material for Online training course/content for the E- learning Platform. Content in other forms such as providing relevant reference materials. Project expansion Pilot initiatives New projects New Opportunities for Win-Win Partnership

41. Helping the world communicate 20 May 2008 41international telecommunication union Data Information Knowledge News Meetings Resources Communities Promotion ACADEMIA PUBLIC SEC. INDUSTRY R&D MISCELLANEOUS CIVIL SOC. ACADEMIA PUBLIC SEC. INDUSTRY R&D OTHERS CIVIL SOC.

42. Helping the world communicate 20 May 2008 42international telecommunication union International Telecommunication Union Thank You Mike Nxele