1. REDESIGN OF LAKE NONA, WEST, AND OSCEOLA STUDENT SERVICES Presented by: Jonathan Hernandez, MA Linda Herlocker, EdD Jillian Szentmiklosi, EdD

2. FRAMEWORK ▪ Why? ▪ Design Principles ▪ Planning Process ▪ Functionality ▪ Where We Are Now

3. LAKE NONA: NEW CAMPUS

4. LAKE NONA STUDENT SERVICES

5. MORE PERSONAL SERVICE Capitalizing on the small campus feel

6. ANSWER CENTER Waiting Area

7. COMBINED ANSWER CENTER & ADVISING SPACE Taking the One Stop Shop to a Wholenutha Level

8. STUDENT SERVICES CHECK-IN Identifying Student Needs

9. SHARED SPACE Rotating Office

10. SPACE TO GROW INTO Adaptability

11. NANA WALL Connection to Multipurpose Room

12. WEST CAMPUS: 4 PHASES

13. PHASE I ▪ Answer Center, Admissions, Atlas Lab, Assessment, Bridges, Atrium east ▪ Estimated completion: mid-July

19. PHASE 2 ▪ Functional Techs, Call Center, Internship, Atrium west ▪ Estimated completion: mid-August

23. PHASE 3 ▪ Career Center, Financial Aid ▪ Estimated completion: mid-September

26. PHASE 4 ▪ Dual enrollment ▪ Estimated completion: Late September

28. “FLOATERS” ▪ Business Office and Graduation ▪ Estimated completion: at least by mid-September, if not sooner

29. PROCESS REENGINEERING ▪ Six brainstorming sessions, plus time to write protocols and to train. ▪ Rethinking how we do business in terms of our layout, our processes, our protocols, and our technology options. “Right student at the right time to the right staff member for the right service.”

30. OSCEOLA CAMPUS: TODAY AND TOMORROW

31. OSCEOLA ▪ Building 4 ▪ Planning Process ▪ Board of Trustees approved contracts in September ▪ First official Conversations ▪ 10/9/12 (College Night) ▪ Approved department location and general layout ▪ 12/5/12 ▪ Department review with architects ▪ 1/29/13 ▪ Feedback incorporated – most recent plan ▪ 2/6/13

32. OSCEOLA ▪ Career Center and Internship ▪ Advising/Counseling ▪ Financial Aid ▪ Student Development ▪ Orientation ▪ Presentation Classroom ▪ Orientation, Skillshops, SLS ▪ Office for Students with Disabilities ▪ Bridges and Transitions ▪ Admissions, Records, Graduation, and BDMS ▪ Answer Center ▪ Atlas ▪ Business Office ▪ Security

39. OSCEOLA ▪ Design Principles ▪ What do we want the student experience to be? ▪ How does design impact how we serve students? ▪ Function ▪ Process flow ▪ The waiting experience ▪ Estimated timeline ▪ To begin, late May? ▪ To finish, end of year?

40. QUESTIONS ABOUT LAKE NONA??? QUESTIONS ABOUT WEST??? QUESTIONS ABOUT OSCEOLA???