1. ANIMAL SERVICES Board of County Commissioners September 14, 2010 Board of County Commissioners September 14, 2010 University of Florida College of Veterinary Medicine Shelter Assessment

2. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

3. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

4. BackgroundBackground  FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17  Countywide service –13 municipalities –24 hours a day, 7 days a week, 365 days a year  FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17  Countywide service –13 municipalities –24 hours a day, 7 days a week, 365 days a year Animal Services - Core Services Animal Services - Core Services

5. BackgroundBackground  Field operations  Kennel operations  Adoption, rescue, fostering  Spay/neuter programs  Education and outreach events  Field operations  Kennel operations  Adoption, rescue, fostering  Spay/neuter programs  Education and outreach events Animal Services - Core Services Animal Services - Core Services

6. Background Animal Intakes Animal Intakes

7. Background Citizen Service Demand Citizen Service Demand

8. Background  Community outreach  Partnerships with organizations to enhance animal care  Fundraising initiatives  Social media/OC website/TV  YouTube, Facebook, Craigslist, www.ocnetpets.com, CW18, FOX 35 News www.ocnetpets.com FY ‘09 Initiatives FY ‘09 Initiatives

9. BackgroundBackground  23,464 Animal intakes (-3%)  4,952 Adoptions/rescues (2%)  73,862 Customer visits (14%)  14,712 Volunteer hrs (44%) FY ’09 Trends FY ’09 Trends

10. Background  Canine distemper virus experiences – U.S. and FL.  Shelter virus experiences- April ‘09 and Jan. ‘10  Sought expertise of UF veterinary medicine program – Jan. ‘10  Assessed kennel operations and identified methods for disease management – Aug. ‘10 Purpose for Shelter Assessment Purpose for Shelter Assessment

11. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

12. Shelter Assessment  AS completed detailed operational questionnaires  AS provided historical shelter data from ’07 to present  UF shelter visit week of May 17 th  UF provided recommendations regarding population management and shelter health  Short and long term action plans developed and are underway Assessment Process Assessment Process

13. Shelter Assessment  Intake protocols  Animal husbandry  Returning pets to their owners  Adoption and foster programs  Volunteer program  Life-saving results above national average Findings - Strengths Findings - Strengths

14. Shelter Assessment  Additional housing capacity needed  Additional animal management protocols  Faster intake processing  Additional intake diversion  Add a targeted spay/ neuter program for dogs Findings - Areas of Improvement Findings - Areas of Improvement

15. Shelter Assessment Overcrowded Shelter Overcrowded Shelter Poor Welfare Overwhelmed Staff Infectious Disease Outbreaks Loss of Community Trust Obstructions to Animal Flow-Thru Unclear Decision-Making Decreased Life-Saving Capacity Crowding

16. Shelter Assessment Population Management Animal Intake Animal Husbandry Behavioral Wellness Veterinary Services Animal Outcome Management and Programs Key Areas of Recommendation Key Areas of Recommendation

17. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

18. Implementation Strategies  Diversion prior to impound  Triage animal impounds  Include behavioral evaluations in daily kennel rounds  Increased verification and accuracy of Chameleon data entries  Enhanced “open selection” process Upgrade Daily Animal Management Protocols Upgrade Daily Animal Management Protocols

19. Implementation Strategies  Additional staff trainings  Revisions to standard operating procedures  Additional equipment and uniform purchases  Increased adoption campaigns Existing and On-going Improvements Existing and On-going Improvements

20. Implementation Strategies  Clinic kennel renovation  Expand cat housing area  Isolation zone for infectious dogs/ puppies  Separate housing for litters of kittens/puppies  Climate control for dog housing Facility Improvements: Facility Improvements:

21. Implementation Strategies  Equipment (tunnel washer, global scanners, commercial washer/dryer)  Additional kennel staffing and uniforms Other Needs Other Needs

22. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

23. Public Service Impacts  Possible adjustment to hours of operation  Permanent closure of after-hours pavilion  Discontinue field pickup of owner surrenders  Schedule owner surrenders by appointments at shelter

24. Public Service Impacts  Implement targeted spay/neuter programs  Modify feral community cat (TNR) program  Modify public trapping program

25. Presentation Outline  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps  Background  Shelter Assessment  Implementation Strategies  Public Service Impacts  Next Steps

26. Next Steps  In partnership with UF, continue implementation of recommendations  Review funding needs as part of January budget amendment process  Update BCC on shelter assessment improvements- July 2011

27. ANIMAL SERVICES Board of County Commissioners September 14, 2010 Board of County Commissioners September 14, 2010 University of Florida College of Veterinary Medicine Shelter Assessment