1. English for Distance Learning

2. Purpose: E-learning

3. Study courses

4. Key terms in finance Vocabulary practice Vocabulary practice

5. Telecoms Pack

6. E-Minimaxes

7. Telephoning What makes a good telephone call? Telephoning verbs Switchboard speaking Opening a call Receiving and taking messages Structuring a call Transferring information Communication difficulties Calling back Making appointments Complaining Closing a call Cross-cultural tips / Audio conferencing Golden rules

8. Socialising First meetings Social phrases - responding Talking about - jobs Talking about - family and relationships Talking about - home Talking about - interests and sport Talking about - cinema and theatre Talking about - holidays Talking about - business environment Talking about - health and lifestyle Making invitations Eating out Saying goodbye Cross-cultural tips

9. Presenting What makes a goof presentation? Starting Signalling - linking the parts Highlighting and emphasising Engaging your audience Visual aids - design and type Visual aids - describing charts Body language - being persuasive Communicating styles Closing a presentation Handling questions Presenting at a lance Cross cultural tips Golden tips

10. Meetings What makes a good meeting? Meetings: key terms Opening a meeting Giving and responding to opinions Controlling Interruptions Asking questions Making decisions Closing a meeting Problem-solving meetings Vocabulary building Meetings at a glance Cross cultural tips Golden rules

11. Negotiations What makes a good negotiation? The negotiator and key terms Opening - creating the right climate Agreeing an agenda Opening statements - stating your position Clarifying positions Making and responding to proposals Bargaining Handling conflict and resolving sticking points Closing a negotiation Negotiating - an overview Phrasal verbs and idioms for negotiating Cross cultural tips Golden rules

12. Business Writing Successful writing Organising information The business letter - layout Correspondence phrases Model letters Writing clearly - extra points The business report - layout Connecting words E-mail The perfect résumé Grammar and spelling check Punctuation Getting technical Golden rules

13. Business across Cultures Types of cultures Time At work After work Body language Language Communication Business functions Leadership Decision-making Corporate cultures Social cultures Gender Golden rules

14. Basic Business English Words Company Job Management Personnel Sales and marketing Finance Projects Technology Business: up and down Production / products The world of business Communicating in business Documents Business travel

15. E-Minimax Add-onsAdd-ons For classroom work and student assignments Self-assessment quizzes Roleplays Framework roleplays Guidelines for feedback

16. Communicating styles across cultures

17. How to get there