1. International Telecommunication Union Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 1 Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Dr. Alexandra Gaspari ITU-T Accessibility Coordinator ITU, Telecommunication Standardization Bureau Accessibility to ICTs and Standards: the ITU-T work and new trends

2. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 The market for more accessible devices is much bigger than you think United Nations statistics: 10% of world population has disabilities However, we all (100%) can benefit from more accessible devices 2

3. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 3 Regulatory Accessibility Landmarks US Disabilities Act of 1990 UK disability Discrimination Act of 1995 The United Nations Convention on the Rights of Persons with Disabilities (PWD) adopted by the UN General Assembly 13 Dec 2006 came into force 3 May 2008 signed by 144 countries and ratified by 89 (as of July 2010) Article 9 refers to accessibility and ICTs

4. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 What is Universal Design Article 9: Accessible ICT includes 9(2)(h) to promote the design, development, production and distribution of accessible ICTs and systems at an early stage, so that these technologies and systems become accessible at minimum cost. 4

5. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Who does the technical work The technical work on accessibility is covered within various technical committees There are two relevant questions that have Accessibility and Human Factors responsibilities. Q.4/2: "Human factors related issues for improvement of the quality of life through international telecommunications. Q.26/16: Accessibility to Multimedia Systems and Services for persons with disabilities: it is responsible for developing (or assisting in the development of) multimedia technical standards addressing accessibility needs of persons with disabilities 5

6. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 There are two specific Study Groups that have specific Accessibility and Human Factors responsibilities. The first one is: ITU-T Study Group 2 (Operational aspects of service provision and telecommunications management), parent study group of the JCA-AHF. Study Group 2 has a specific Human Factors group, namely Question 4/2, Human factors related issues for improvement of the quality of life through international telecommunications. Question 4/2 covers more than just the needs of persons with disabilities: usability for all covers the needs of children, the elderly and persons who may or may not have a disability. ITU-T Study Groups & Questions 6

7. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Question 26/16 is the group specifically designated to deal with Accessibility to Multimedia Systems and Services for persons with disabilities. Q26/16 is responsible for developing (or assisting in the development of) multimedia technical standards addressing accessibility needs of persons with disabilities. It also reviews accessibility features included in telecom standards developed in other Study groups. More information on the study group: http://www.itu.int/ITU-T/studygroups/com16/index.asp/ ITU-T Study Group 16 (Multimedia coding, systems and applications) lead study group on telecommunication/ICT accessibility for persons with disabilities 7

8. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Approved new recommendation (V.254) on control of assistive devices using mobile phones: Asynchronous serial command interface for assistive and multi-functional communication devices: This new Recommendation adds to the catalogue of V.250 commands by defining commands for the control of multi-functional communication devices by an assistive controlling device over a standard serial interface. Identification of best practices for conducting accessible electronic meetings Q.26/16 continues discussion on standardizing relay services ITU-T Study Group 16 latest achievements and items in progress 8

9. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Objectives: to assist ITU-T Study Groups on how to provide accessibility for persons with disabilities in standards helping to increase awareness on accessibility and human factors The JCA-AHF invites recognized organizations and individuals with experience in accessibility and human factors to share best practices and join the work How to participate: http://www.itu.int/ITU-T/jca/ahf/index.html http://www.itu.int/ITU-T/jca/ahf/index.html ITU-T and the Joint Coordination Activity on Accessibility and Human Factors (JCA-AHF) 9

10. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Dynamic Coalition on Accessibility and Disability The Internet Governance Forums Dynamic Coalition on Accessibility and Disability ensures that ICT accessibility is included in the key debates around Internet Governance. The goal is to build a future where all sectors of the global community have equal access to the Information Society. ITU-T sponsors the IGF DCAD with: website support. a secretariat a DCAD coordinator Captioned conference calls Organizes the workshops on Accessibility for IGF with the expertise of DCAD members 10

11. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 11 ITU-Ts Accessibility Landmarks First international standards body to address accessibility issues - in 1991 1994 the international text telephone standard, Recommendation ITU-T V.18, was published A major landmark tying together text telephone protocols allowing different - previously incompatible – text phones in different countries to communicate World Telecommunication Standardization Assembly 2008 (WTSA-08): first ITU Resolution addressing accessibility World Telecommunication Development Conference 2010 (WTDC-10): Resolution 14 October 2010: World Standards Day: Standards make the world accessible for all Plenipotentiary Conference 2010: First PP-Resolution on accessibility

12. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 12 Some ITU-T Standards on Accessibility ITU-T V.18 for text telephony ITU-T T.140 as the general presentation protocol for text conversation, ITU-T T.134 for text conversation in the ITU-T T.120 data conferencing environment, Annex G to ITU-T H.323 for text conversation in ITU-T H.323 packet multimedia environment. Annex L to ITU-T H.324 for text conversation in low bit-rate multimedia applications ITU-T F.703 – Multimedia conversation service description. Includes definitions of the accessible conversational services H-series Supplement 1 – Application profile – Sign language and lip reading real time conversation using low bit rate video communication ITU-T F.790 – Telecommunications accessibility guidelines for older persons and persons with disabilities ITU-T Y.1901, Requirements for the support of IPTV services Technical Paper: Telecommunications Accessibility Checklist

13. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 13 The latest ITU Accessibility Landmarks (October 2010) First ITU Pleni-Potentiary Conference October 2010 where a Resolution on accessibility is approved: Telecommunication/information and communication technology accessibility for persons with disabilities, including age-related disabilities

14. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 14 ITU-T V.18: How deaf people phone Text Telephone: converts typed characters into tones "relay" services: an operator reads what the deaf person types and types what a hearing person says

15. International Telecommunication Union Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 ITU-T E.161 (in 2001): Bump on key 5 To assist blind and visually impaired people … and otherwise to facilitate dialing under low light conditions ITU: The Tactile Identifier 15

16. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 ITU-T Supplement 1 to H-series (in 1999): Application profile - sign language and lip- reading real-time conversation using low bit-rate video communication http://www.flickr.com/photos/jepoirrier/512432171/ Sign language and lip- reading via video 16

17. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Users with Total Conversation or Real-time text Devices Emergency services 112, 911,... Text, Sign & Caption Relay Services ITU-T F.703 Total Conversation Puts user in the center of the communication society Is an audiovisual conversation service providing real-time transfer of video, text and voice between users 17

18. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Example: A deaf-blind woman in a Total Conversation call, producing sign-language and receiving text. How a deaf-blind person uses multimedia communication 18

19. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Video Relay services 3-party Video relay service translating sign language<>voice Signing userTalking voice 19

20. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 What is Captioning 20 Captioning: real-time on-screen transcript of dialogue Useful for hearing impaired, but also e.g. for non-native speakers Captioning service can be provided remotely or on-site

21. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 ITU-T Y.1901: Making IPTV accessible Audio description Subtitles Captions Supplementary video Spoken subtitles Subtitles to recording Audio feedback of remote control 21

22. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Main stream devices need to be made accessible Assistive Technology is more than just focusing on extremes uses universal design: products are inherently accessible to the able-bodied and to the person with disabilities 22

23. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Assistive Technology uses cutting-edge technologies optical character recognition eye gaze control haptic (= related to sense of touch) feedback 23

24. International Telecommunication Union Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 yes, touch screen can also work for blind people Ingenious idea: use relative, not absolute positioning Not your finger finds the keyboard but the keyboard finds your finger Watch the experience at: http://www.youtube.com/watch?v=xS-ju61vOQw Innovative User Interfaces: Googles EyesFree application 24

25. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 25 Controlling a device by mere thought Some Universities Germany, Switzerland) have conducted experiences and research to make this happen: EEG (electro- encephalograph) mea-sures brainwaves Move e.g. objects around a computer screen

26. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Assistive Technology on Keys 26 Persons with Disabilities Can Carry their Assistive Technology Software and User Preferences on USB Flash Drives/Keys Provides Access to Devices that Do Not Have Assistive Technologies Next Step will be for Assistive Computer Technology to be in the Cloud and Readily Available to All ICT Devices (Auto-Personalization)

27. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 ITU Accessibility Events in 2010 Joint WIPO-ITU Accessibility Workshop Geneva, Switzerland, 2 - 5 February 2010 ITU workshop on Accessibility to ICTs Expo-10, Shanghai, China, 23 July 2010 DCAD workshop on From Athens to Vilnius: beyond the UN Convention on the rights of persons with disabilities IGF, Vilnius, Lithuania, 14 – 17 September 2010 DCAD - EBU workshop on Can mobile Apps create a new golden age of Accessibility?, IGF, Vilnius, Lithuania, 14 – 17 September 2010 World Standard Cooperation (ITU, ISO, IEC) Workshop on Accessibility and the contribution of international standards, Geneva, Switzerland, 3 – 5 November 2010 Joint ITU-EBU Workshop Media access to all, Geneva, Switzerland, 23 – 24 November 2010 27

28. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 28 Bringing Accessibility into the standards work requires efforts from ITU and its Membership Standards are not enough because without Implementation, we do not have Accessibility Without Universal Design being used from the very beginning of the standard making process, Accessibility implementation becomes expensive with retro refitting ITU-T is opening and look forward to new opportunities for academia, research bodies and persons with disabilities to participate to the accessibility standard work. Conclusions

29. Committed to connecting the world ITU Workshop on ICT Accessibility for Persons with Disabilities, Odessa, Ukraine, 1 - 2 November 2010 Thanks for your attention More information: http://www.itu.int/ITU-T/accessibility http://www.itu.int/ITU-T/accessibility http://www.itu.int/ITU-T/jca/ahf/index.html http://www.itu.int/themes/accessibility/dc/index.html Email: alexandra.gaspari@itu.int Tel:+41 22 730 5158 29