1. Customer Board Meeting June 12, 2013 United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

2. Old Business Updates USDA, National Finance Center Customer Board Meeting June 12, 2013

3. High-level TimelineRecent Accomplishments Current StateIssues/Risk 3 Help Desk Consolidation Delivered 100% Call Recording Increase Remedy Requester Console accounts from 4 to 8 per serviced POI Finalized Concept of Operations Finalized Transition Plan June 2013 - Complete Phase 2 activity to include help desk support for Administrative Billings and Collections (ABCO), ABCO Claims, and Direct Premium Remittance Systems (DPRS) Working on optimization/management and wallboard/dashboard software to provide superior customer service Working to create new Automated Call Distribution functionality (in development) –Provide customer average wait time –Provide customer to “Opt Out” to voicemail and NCC rep will contact customer None

4. High-level TimelineRecent Accomplishments Current StateIssues/Risk 4 August 30, 2013 - Generate and test IDMS data unload and DB2 data load programs October 31, 2013 - Test and validate the data conversion from IDMS to DB2 December 30, 2013 - Application code conversion and unit testing on first set of applications February 28, 2014 - Application code conversion and unit testing on second set of applications Risk Mitigation for Legacy Payroll/Personnel Systems Implemented modifications to normalize the DB2 tables containing “added” records Configured and tested modifications to the.net online development environment Met with performance tuning expert from IBM to begin the performance tuning planning phase Building DB2 test environment for converted batch and online applications Installing the.net environment for additional development team members Sizing the DB2 databases in test environment Processing security access forms in test environment None

5. High-level TimelineRecent Accomplishments Current StateIssues/Risk 5 April 2013 - Customer Acceptance Testing May 2013 - Tested solution to ensure defect resolution and system readiness for go-live May/June 2013 - Insight Training June 2013 - Deployed Insight July 2013 - Launch Insight web-based training Insight Enterprise Reporting Solution Completed Customer Acceptance Testing with over 100 customer participants representing 50 + agencies Finalized, reviewed, and tested user provisioning processes Deployed Build 1 of the solution Trained over 200 users from 50 + agencies Provided Data Dictionary and Common Report Library for users as online resources Provisioning access to trained Insight users Providing in-person training classes - NFC made over 500 training slots available for May and June Monitoring and tuning system performance Confirming scope and timeline for next Insight release None

6. Payroll/Personnel System (PPS) Statistics USDA, National Finance Center Customer Board Meeting June 12, 2013

7. Schedule Release Summary as of 06/07/13 GESD Projects Scheduled –106 Projects Scheduled GESD Projects Unscheduled Breakdown –65 Pending (HOLD/RESP) –187 FRDs Assigned –101 TBD 7

8. Schedule Release Summary as of 06/07/13 Unscheduled Project Breakdown By Line of Business (LOB) Line of BusinessTotal by LOB PPS231 EmpowHR24 HRLOB (PPS/EmpowHR)9 webTA21 Other68 8

9. Schedule Release Status as of 06/07/13 CY 2013 Pay Period 06 Projects - 10 Projects Scheduled CY 2013 Pay Period 12 Projects - 38 Projects Scheduled CY 2013 Pay Period 20 Projects - 20 Projects Scheduled Off Release Projects - 38 Projects Scheduled * Projects remain open 2 pay periods after implementation 9

10. Software Change Request (SCR) as of 06/07/13 Completed SCR Totals –2011 - 384 –2012 - 459 –2013 - 303 10

11. PPS Incident Report (IR) Summary as of 06/07/13 Number of PPS IRsAprilMayJune Beginning Balance252014 Received708712 Closed759316 Ending Balance201410 11

12. PPS IR – Average Days at Closure as of 06/07/13 Priority Category AprilMayJune Critical1321 High2493 Medium7513 12

13. IR Summary as of 06/07/13 Completed PPS IR Totals –2011 - 1564 –2012 - 1067 –2013 - 422 13

14. High-level TimelineRecent Accomplishments Current StateIssues/Risk 14 webTA 3.8 - Late 2013 - Federal Prison implementing webTA 4.2 - July 2013 - Software expected to be delivered to NFC - Late 2013 - Conduct OCFO Pilot of webTA 4.2 - ONE USDA implementing all agencies to 4.2 upon completion of OCFO pilot STAR Web - July 2013 - Customer outreach to discuss T&A solutions - March 31, 2014 - Will be sunset Paycheck 8 - June 2013 - Conduct Fit-Gap assessment NFC’s T&A Solutions webTA 4.2 - Approved platform for software Paycheck 8 - May 2013 - Installed software at NFC T&A Solution Fair - Finalizing plans for product demonstrations in July webTA 4.2 - Awaiting delivery of software to begin installation and testing Paycheck 8 - Completing residual tasks for stand-up of the platform for hosting - June Fit Gap sessions occurring with GDSI and NFC to develop requirements None

15. High-level TimelineRecent Accomplishments Current StateIssues/Risk 15 April 2014 - Algorithm for delinquency computation April 2014 - New salary overpayment bill and repayment agreement Debt Management Implementation Plan April 2013 - Implemented the ABCO database change Successfully tested the changes to the debt notice for FEHB bills Submitted necessary forms and field elements to Pay.gov Working with Pay.gov to implement application Finalizing flow charts that document the billing and collection process Other Ongoing Initiatives −FOCUS reports to Reporting Center −Bill and collect salary overpayments while employees are in non- pay status −New debt notice for FEHB bills −Various debt improvements including delinquency computations, new salary overpayment bills, new payment agreements, and new reports to conform to the modified ABCO data base −Expedite the collection process by consolidating the ABCO and Claims due process notices −Create new inquiry screens to allow customers the ability to view Claims information −Conduct Work Groups None

16. High-level TimelineRecent Accomplishments Current StateIssues/Risk 16 July 2013 - Systems Requirements Completion for all phases December 2013 (Target) - NFC Full Compliance pending finalization of Systems Requirements January 2014 - Treasury Mandated Compliance for IPAC October 2014 - Treasury Mandated Compliance for Payments and Collections Central Accounting Reporting System (CARS) Accounting Processing Phase - SAM Crosswalk –Established transmission connectivity and completed initial Integration Testing of SAM crosswalk file with the Federal Reserve Bank (FRB) Payment Processing Phase –Completed initial Integration Testing of payment files with Treasury Remaining Phases (IPAC/Collections Processing) –Formed a customer accounting workgroup Accounting Processing Phase - Shared Accounting Module (SAM) Treasury Account Symbol (TAS) Crosswalk (old format to new format) −Integration Testing in progress with the Federal Reserve Bank (FRB) which is responsible for the SAM application −Identifying discrepancies between Treasury TAS codes and NFC TAS codes −Planning outreach with NFC customers to review invalid TAS codes in NFC’s system Payment Processing Phase - Testing disbursements with Treasury IPAC/Collection Processing Phases −Continuing Requirements Analysis meetings with internal NFC stakeholders regarding Collections and IPAC processing Adding CARS link and FAQs to NFC website None

17. New Business USDA, National Finance Center Customer Board Meeting June 12, 2013

18. High-level TimelineRecent Accomplishments Current StateIssues/Risk 18 Annual Payroll Provider Assessment −January 16, 2013 - OPM requested responses from the providers for the Assessment −April 12, 2013 - Responses due to OPM −June 14, 2013 - Responses to follow-up questions due HRIT Strategic Planning −May 28, 2013 - OPM requested responses for a 10-year strategic planning initiative −June 24, 2013 - Responses due to OPM HRLOB Provider Activities Provider assessment responses submitted to OPM Received OPM’s follow-up questions for the Assessment –Gathering information and artifacts in support of the Assessment follow-up questions Received OPM’s request for strategic planning input –Documenting response for the strategic planning initiative None

19. High-level TimelineRecent Accomplishments Current StateIssues/Risk 19 April 2013 - Introduced project at the CAPPS meeting May 2013 - Completed survey Survey Results of T&A Corrections by Agency Notified agencies of the feasibility survey and requested participation from CAPPS members May 2013 - Completed survey Completed review and analysis (see slide 20) T&A Survey Results - 70% or 28 customers agree - 30% or 12 customers do not agree Obtain buy-in from Customer Board members to move forward with initiative based on survey results None

20. T&A Survey Results 20

21. High-level TimelineRecent Accomplishments Current StateIssues/Risk 21 Early 2012 - Obtained new location for Alternate Work Site (AWS) in Shreveport, Louisiana to accommodate OCFO New Orleans employees during deployment June 1, 2013 - AWS available for deployment Continuity of Operations Plan (COOP) Completed renovations to AWS to meet NFC’s needs April 15 - 19, 2013 - Conducted COOP exercise at AWS AWS is operational and available for current 2013 Hurricane Season None

22. High-level TimelineRecent Accomplishments Current StateIssues/Risk 22 April/July 2013 - Review and update SLAs which include the performance metrics July/August 2013 - Finalize FY14 IAs and SLAs August/September 2013 - Provide IAs and SLAs to customers FY14 Service Level Agreements and Interagency Agreements Began internal review of SLAs and metrics Meeting with NFC organizations to review SLAs Received preliminary budgets, rate calculations in progress None

23. FY13 and FY 14 Rates for NFC Operations 23 NFC Operations FY13FY14 PPS$118.97 webTA$26.50 NFC Operation FY13FY14 EmpowHR$91.11

24. Access Management 24 Total Requests Received: 4,462 Total Requests Processed: 4,780 AVERAGE NUMBER OF REQUESTS PROCESSED PER MONTH: 794 AVERAGE NUMBER OF DAYS TO PROCESS REQUESTS TOTAL REQUESTS PROCESSED EXPEDITED REQUESTS PROCESSED

25. EmpowHR USDA, National Finance Center Customer Board Meeting June 12, 2013

26. High-level TimelineRecent Accomplishments Current StateIssues/Risk 26 NGA e-Recruit (Recruiting and Staffing) - August 2013 (Planned) - Implementation OPM USAStaffing (Recruiting and Staffing) - December 2012 - Design Document - August 2013 (Planned) - Implementation Non-Core HR Services NGA - Successfully tested connections between NGA and EmpowHR OPM USAStaffing - Built test environments for EmpowHR and OPM and successfully tested connection over HTTP protocol NGA - Connections tested and awaiting NGA modifications to continue with web services testing OPM USAStaffing - Testing in progress None

27. High-level TimelineRecent Accomplishments Current StateIssues/Risk 27 PP 26, 2013 - PeopleTools and Infrastructure Upgrade PP 06, 2014 - Manager Recruit Request CY14 TBD - PeopleSoft 9.2 Application Upgrade EmpowHR Upgrades Received Initial Development Environment from ITSD Planning for PeopleTools Upgrade and Infrastructure redesign Coding changes and testing are underway None

28. High-level TimelineRecent Accomplishments Current StateIssues/Risk 28 EmpowHR Implementations OCIO/NFC History Reload - PP 10, 2013 PP 12, 2013 - One USDA Phase I - Enhancements - Standardized Security Roles - Standardized Workflow PP 17, 2013 - One USDA Phase II - Non-EmpowHR USDA Agencies PP 24, 2013 - One USDA Phase III - Forest Service re-load PP 06, 2014 - HHS Phase I Development underway for PP 05 and PP 17, 2013 releases One USDA weekly Project Manager meetings One USDA bi-weekly Integrated Project Team meetings None

29. EmpowHR Incident Report (IR) Statistics as of 06/07/13 29 Number of IRsAprilMayJune Beginning Balance987040 IRs Received12202 IRs Closed405010 Ending Balance704032

30. EmpowHR IR Average Days at Closure as of 06/07/13 30 Priority CategoryAprilMayJune Critical 1000 High942500 Medium11213410

31. EmpowHR IR Summary as of 06/07/13 Completed EmpowHR IR Totals –2011 - 391 –2012 - 222 –2013 - 126 31