1. Tenmast User Conference April 18-21, 2012 Melissa Newton Training Specialist 877-359-5492 Ext. 1233 mnewton@tenmast.com

2. WinTen² Tenant Accounts Receivable is a fully integrated system that allows public housing authorities to manage all of their receivables – both from tenants and from non-tenants – including rent and utility payments, late fees, maintenance charges, and security and pet deposits.

3. The program supports the creation of recurring and non-recurring transactions (charges, credits, transfers, and refunds); the printing of bills, statements, and receipts; the acceptance of payments; and the depositing of funds.

4. Tenant Accounts Receivable also supports housing- specific functions, such as maintaining unit, tenant, and lease information and tracking PHAS events. The program provides full support for agency-definable developmental fund accounting and management.

5.  Customers vs. Tenants  Types of accounts  Tracking balances  Taking payments

10. Tenant vs. Customer  Tenant – any person that has a lease with the Housing Authority  Customer – any person or entity that does or could owe the Housing Authority money

16.  AR – requires customers to pay off outstanding balances at the end of each month; examples include rent, work orders, etc.  Escrow – money added to this type of account is a liability to the agency and an asset to the tenant or customer and can accrue interest on the balance; examples include Security Deposits, Pet Deposits, FSS Escrow

17.  Revolving – customers keep an overall account balance and owes a monthly receivable to the account; examples include repayment, retro rent and promissory note  Mortgage – similar to an escrow except it has a positive balance. This type of account is not very common

35. AR Account Security Deposit Account Pet Deposit Account Repayment Account Collection Loss Account

43. There are over 55 reports available from the Reports Menu