1. Maintaining Relationships with Employees Chapter 10

2. Organizing the Company Organizational Structure Organizational Structure Basic Concepts Basic Concepts Delegation Delegation Span of management Span of management Specialization Specialization Organizational Problems Organizational Problems

3. Organizing a Business Types of Authority Types of Authority Line organization Line organization Line-and-staff organization Line-and-staff organization Informal organization Informal organization Organizing by Activities Organizing by Activities Organizational Chart Organizational Chart Teams Teams Problem-solving Problem-solving Self-managing Self-managing Cross-functional Cross-functional

4. Human Resources Definition Definition Is it really that important? Is it really that important? Three components Three components Leading Leading Communicating Communicating Motivating Motivating

5. Leadership Which style is the best? Which style is the best?

6. Communicating The process The process Barriers Barriers Managerial authority Managerial authority Terminology Terminology Poor listening Poor listening How to Improve Communication How to Improve Communication Videoconferencing Videoconferencing

7. Motivating Definition Definition Performance= Ability x Motivation Performance= Ability x Motivation Why motivate them? Why motivate them? Attract potential employees Attract potential employees Improve performance Improve performance Retain good employees Retain good employees How to motivate employees? How to motivate employees?

8. Motivating Ways to Improve Motivation Ways to Improve Motivation Quality circles Quality circles Zero-defect approach Zero-defect approach Job enrichment Job enrichment Variable work schedules Variable work schedules Flextime Flextime Job splitting Job splitting Job sharing Job sharing MONEY?! MONEY?!

9. Evaluating Employees Performance evaluation Performance evaluation How can they be used? How can they be used? What should they do? What should they do?

10. Counseling Employees Counseling Counseling Job-Related Areas Job-Related Areas Health and Safety Health and Safety Retirement/Termination Retirement/Termination Stress Stress Discipline Discipline Personal Problems Personal Problems Handling Employee Complaints Handling Employee Complaints

11. Imposing Discipline Self-discipline Self-discipline Enforcing Discipline Enforcing Discipline Positive discipline Positive discipline Series of steps Series of steps Judicial due process Judicial due process

12. Unions Laws Laws National Labor Relations Act National Labor Relations Act Union shop/right to work laws Union shop/right to work laws Dealing with Unions Dealing with Unions Why do employees want unionization? Why do employees want unionization? Retain consultant or lawyer Retain consultant or lawyer

13. Unions Preparing for Bargaining Preparing for Bargaining Collecting necessary information Collecting necessary information Bargaining Bargaining Bargaining issues Bargaining issues Management prerogatives clause Management prerogatives clause Abiding by Agreement Abiding by Agreement

14. Terminating Employees Employment at Will Employment at Will Declining ideology Declining ideology Documentation!! Documentation!!