2. IP PSAP 9-1-1 System Features and Capabilities

3. Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN

4. Two Basic Requirements

5. Open Architecture

6. Two Basic Requirements Open Architecture Able to receive calls from: PSTN Internet

7. 9-1-1 System Enhancements More call handling choices More off-site call overflow choices More transfer choices – both voice and data More call / message types supported More economical – share infrastructure

8. More Call Handling Choices for the PSAP

9. Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented

10. More Call Handling Choices for the PSAP Retain the ability to establish a pre- determined maximum number of simultaneous calls that can be presented Traditional “fast busy”

11. More Call Handling Choices for the PSAP Retain the ability to establish a pre- determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement

12. More Call Handling Choices for the PSAP Retain the ability to establish a pre- determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement Dynamically updated, incident specific voice announcement

13. More Call Handling Choices for the PSAP Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement Dynamically updated, incident specific voice announcement Interactive voice announcement Triage – prioritize the queue

14. Off Site Overflow Choices

15. Able to share work load with another PSAP

16. Off Site Overflow Choices Able to share work load with another PSAP All decisions can still be made at the original PSAP

17. Ability to Transfer Calls - With Data

18. To a traditional PSAP Limited by the traditional 911 infrastructure

19. Ability to Transfer Calls - With Data To a traditional PSAP Limited by the traditional 911 infrastructure To another IP PSAP Anywhere / Open Architecture

20. Ability to Transfer Calls - With Data To a traditional PSAP Limited by the traditional 911 infrastructure To another IP PSAP Anywhere / Open Architecture To the responders

21. Receive / Respond To Any Form Of Packet Data Communication E-Mail “Instant Message” Short Message Service (SMS) Multimedia (digital photos, video, audio) Telematics? Camera phones?

22. Ability to Share Infrastructure

23. Between PSAPs

24. Ability to Share Infrastructure Between PSAPs Between Systems (i.e. 911, admin phones, mobile data, and radio – all packet based – all sharing an IP infrastructure)

25. Questions?