1. 1 Define the Community Vision Define the Corporate Plan Define Strategic and Operational Plans Evaluate and Feedback on Performance Create Team and Individual Objectives Key outcomes: Shared ambition and goals across the community Clarified role of leadership and accountability across the whole organisation Agreed priorities and performance targets linked to goals Shared commitment to deliver by everyone Delivery of planned objectives at all levels

2. 2 Shetland Community Plan and SOA Directorate Plans Service Plans Individual Workplans Team Plans Council Corporate Plan Strategic Group / Thematic Plans Set Actions MeasuresSet Actions Measures Manage PerformanceManage Performance

3. 3

4. SOA Chief Executives to CPP in March for annual approval Partnership Strategy / Activity Strategic Consultations (e.g. Transport, Housing, Land Use Planning) Service Specific Consultations Community Profiles Citizen’s Panel (Your Voice) Research Staff Involvement Corporate Plan Chief Executive to Exec / Council in March for annual approval Directorate Plans - Dirs to Service Committees in April for annual approval Service Plans Exec Mgrs to Directors in April for annual approval Individual Work Plans (Managers / Employee at least annually) Single Outcome Agreement Outturn Report by Chief Executive Annually Council October Corporate Plan Progress Report By Chief Exec 6 mthly to Exec Comm & Council - June/Dec Directorate / Service Plans Progress Reports 6 mthly – to Service Committees by Directors - May /Nov Team Leaders Regular One-to-Ones with Employees – formal review at least annually Dept Mgmt Team Exec Mgrs 3 mthly Op Perform Reports Jul / Oct /Jan /April Corp Mgmt Team Dir Report 3 mthly Summary Operational Performance Reports Jul / Oct /Jan /April Executive Managers Regular One to Ones with Team Leaders / Monthly Team Briefs NB: this can be incorporated into Employee Review and Development

5. 5 Medium Term Financial Strategy Community Plan / SOA Strategic Partnerships Corporate Plan Directorate / Service Plans Councillors Partners Capital Programme Asset Strategy National Drivers COMMUNITY ENGAGEMENT

6. Planning and Performance Document ApprovalAccountabilityScrutiny of Outcomes / Actions and Cost Community Plan /SOA CPP & partners 5 -10 years - Annual refresh Chief Executive of each partner Annual PPR To CPP - 3 mthly SIC Corporate Plan Council, via Exec 4 -5 years /Annual refresh Chief ExecutiveTo Exec Committee - 3 mthly progress Thematic PlansRelevant Committee / CPP - Annual refresh Relevant Executive Manager/ Director To Relevant Director / CEO - 3 mthly Directorate Plans Relevant Committee Annual approval DirectorTo CMT – 3 mthly To Committee – 3 mth Service PlansRelevant Director Annual approval Executive ManagerDirector – 3 mthly Team PlansRelevant Exec Manager & Director Annually Executive Manager / Team Leaders To Executive Manager / Director – 3 mthly Individual Work Plans Relevant Manager at least Annually Individual Staff Member To Exec Mgr / Team Leader Annually 6

7. 7 PPMF ElementLead ResponsibilityOther Involvement Community Plan / SOA/ Corporate Plan (development and annual refresh) Community Planning and Community Work Manager / P&I Manager CMT / Partners Thematic Strategies (development and annual refresh) Community Planning and Community Work Manager Lead Officers Directorate / Service Plans – Overall Structure and “Golden Thread” Performance & Improvement Manager Directors and Executive Managers Planning / Finance interfaceFinance ManagerDirectors and Executive Managers Planning / Capital Programme interfaceCapital Programmes ManagerDirectors and Executive Managers Planning / Workforce Development Plan interface HR ManagerDirectors and Executive Managers Planning / ICT Development Plan interfaceICT ManagerDirectors and Executive Managers Risk Management ElementLaw & Governance ManagerDirectors and Executive Managers Community Engagement ElementCommunity Planning and Community Work Manager Directors and Executive Managers Performance Monitoring and Reporting (Operational Performance Reports to SOA) Performance & Improvement Manager Directors and Executive Managers