1. Accelerating Excellence with the Baldrige Framework Rebecca Anderson, PhD, MBA, CMQ-OE ASQ 1104 Monthly Meeting September 8, 2015

2. National Baldrige Excellence Program

3. About the Baldrige Program Background

4. Purpose Identify and recognize Establish criteria for evaluation Share best practices

5. About the Baldrige Program Background 3 Areas of focus: Business, Nonprofit Education Health care

6. About the Baldrige Program Framework An integrated management system…

7. About the Baldrige Program Framework Integrated management system that is: Holistic Adaptable Cost effective Aligns strategy + operations + results

8. About the Baldrige Program Framework The framework includes: Core values Criteria Key concepts

9. About the Baldrige Program Framework

10. About the Baldrige Program Criteria Key processes Leadership Strategy Customers Measurement, Analysis, Knowledge management Workforce Operations

11. About the Baldrige Program Criteria Approach Appropriateness of methods Appropriateness to environment Effectiveness Deployment Extent to which approach is applied Breadth and depth of application Learning New knowledge and skills acquired through evaluation, study, experience, and innovation Integration Harmonization of plans, processes, information, resource decisions, actions, results, and analyses

12. About the Baldrige Program Criteria Product and Process Results Customer Focused Results Workforce Focused Results Leadership and Governance Results Financial and Market Results Results

13. About the Baldrige Program Criteria Levels Numerical information Meaningful scale Evaluation relative to past performance, projections, goals, and comparisons Trends Numerical information Reveals direction and rate of change for performance Minimum of 3 historical data points Comparisons Data from available sources of internal and external comparative and competitive data Integration Harmonization of plans, processes, information, resource decisions, actions, results, and analyses

14. About the Baldrige Program Wrap up

15. US Senate Productivity & Quality Award SPQA

16. Formed in 1983 Purpose to promote quality and performance in industry in Virginia Later expanded to other sectors Later incorporated D.C. SPQA Background

17. Mission: To promote continual improvement strategies, to provide training, mentoring and recognition to organizations in pursuit of performance excellence. SPQA Background

18. SPQA Programs

19. Join the SPQA mailing list Attend an SPQA Inquirer’s Guide to the Baldrige Framework course Apply to be an SPQA program examiner (November) Download Baldrige Excellence Builder from the NIST Baldrige website SPQA Get involved

20. Questions?

21. Contact: Rebecca Anderson, PhD, MBA, CM/OE SPQA Executive Director Phone: 571-215-8881 Email: Executive.Director@SPQA-VA.org

22. National Baldrige site http://www.nist.gov/baldrige/http://www.nist.gov/baldrige/ SPQA site http://www.spqa-va.org/http://www.spqa-va.org/ Download Baldrige Excellence Builder from http://www.nist.gov/baldrige/publications /index.cfmhttp://www.nist.gov/baldrige/publications /index.cfm Key SPQA Training Dates October 21-22: SPQA Inquirer’s Guide Training (Lynchburg) November 17-18: Inquier’s Guide Training (Portsmouth) January 7-8: Inquirer’s Guide Training (Richmond) Key SPQA Examiner Dates November SPQA recruitment of 2016 Examiners begins December 15: Deadline for organizations applying for SPQA Recognition Program January: Examiner training January - June: SPQA evaluation and feedback cycle Rebecca Anderson SPQA Executive Director 571-215-8881 Executive.Director@SPQA-VA.org