1. MOBILITY IN SMB NETWORKS BlackBerry Enterprise Server Express and Small Business Server 2008

2. Contact Information Jason Miller Microsoft MVP (SBS) since 2007 https://mvp.support.microsoft.com/profile/miller jason@jasonmiller.ca Work: Systems Engineer at Epic Information Solutions www.epic.ca

4. What we’ll cover Mobility in SMB – competitive landscape Handsets, servers, functionality Options – OWA, Forwarding, Desktop Redirection Ingredients – BES components, requirements Installation – demo Operation – what can you expect?

5. Landscape No shortage of options: BlackBerry iPhone, Android, Symbian (?) Windows: WM5, WM6, WP7 Palm? You’re not making all the decisions! Users are picking their own devices Trend: work/life, < mixing personal &work ActiveSync BES, OWA, Redirector ActiveSync?

6. The Big Question: BB vs. ActiveSync Blackberry Enterprise Server $$ - not free. $ in thousands Tight integration Bolt-on to existing Exchange Additional efforts. Support. Requires BES Data Plan. $+ Refined management Reliable tools, devices ActiveSync $0.00. Free is in the budget Tight integration Built into Exchange Simple to implement (SBS) Generally, any data plan Arguably, poor mgmt Developing tools, devices

7. BES Express It’s a free product. No maintenance fees. Installs on the SBS (Exchange) Server Installs on separate Member Server (option) Experience tight server/device integration Does not require BES data plan on handset Benefits in refined device management

8. Before we get too far… Other Options, besides BESx Desktop Redirector OWA Connection Method Forwarding to Exchange Contact The pain points: Desktop based. Unreliable. Quick/Easy, but limitations: Inbox Only Poor sync (read/unread) Resets after server restart Least reliable. No sync. If it’s not BES Integrated, there is a limitation, probably not your best investment.

9. BESx Pre-Requisites, Requirements On Exchange Server (or SBS) Up to 75 users Add 1.5 GB Ram Existing disk Existing procs (2) On Member Server Up to 200 Users (2,000 max) 2 GB Ram RAID 1 minimum 1 or 2 Xeon 2 Ghz+ procs Server 2003 SP2 (x86/x64) Server 2003 R2 SP2 (x86/x64) Server 2008 SP2 (x86/x64) SBS 2003 or SBS 2008 Exchange 2003 SP2 System Manager or MAPI Client and CDO 1.2.1 Individual components have independent requirements.

10. Installation Guide Precursor to Demo session (soon, we’re almost there!) Use this guide. It works. By Mariette Knap (SBS MVP), published on the SmallBizServer.net SBS support articles forum: http://www.smallbizserver.net/Articles/tabid/266/Id/343/How-to- install-BlackBerry-Enterprise-Server-Express-on-a-SBS-2008.aspx http://www.smallbizserver.net/Articles/tabid/266/Id/343/How-to- install-BlackBerry-Enterprise-Server-Express-on-a-SBS-2008.aspx End to end guidance for installation.

11. Steps to do BEFORE installation Improve your odds of success! DL or Install Service Pack 2 (or 3) for Exchange Add your BESadmin user account to network Provision Admin rights, logon as service… Download the BES Express installer Register your customer’s account with RIM (for serial numbers and identifier info) Perform preliminary restart, schedule your outage window for the installation (restart IS needed)

12. Demo Setup Virtual SBS 2008. Standard. Exchange 2007 SP3. I’ve installed or performed the following: Downloaded software, extracted setup files. Messaging API & CDO 1.2.1 installed Elevated domain and forest functional levels (2008) Created a Windows Account, Mailbox, for BESadmin Configured Exchange 2007 permissions for BESadmin Configured the SBS Server (log on locally, logon as service) We will install on the SBS server itself I’ll be logging in as BESadmin We’re at page 30 of 55 of the install guide

13. During Installation We’ll review my own BES Express installation Demo of web interface, management features I may get to performing a device wipe so we can later connect as a new device

14. Post Installation Operationally, most elements of the handset can be policy controlled. Activation is performed either OTA (for BES Plan enabled devices) or direct attached (USB) Time permitting, we’ll activate a handset

15. Resources BES Express: http://na.blackberry.com/eng/services/business/server/express/ http://na.blackberry.com/eng/services/business/server/express/ MAPI and CDO: http://www.microsoft.com/downloads/en/confirmation.aspx?fam ilyId=e17e7f31-079a-43a9-bff2- 0a110307611e&displayLang=en http://www.microsoft.com/downloads/en/confirmation.aspx?fam ilyId=e17e7f31-079a-43a9-bff2- 0a110307611e&displayLang=en M&M's Installation Guide: http://www.smallbizserver.net/Articles/tabid/266/Id/343/How-to- install-BlackBerry-Enterprise-Server-Express-on-a-SBS- 2008.aspx http://www.smallbizserver.net/Articles/tabid/266/Id/343/How-to- install-BlackBerry-Enterprise-Server-Express-on-a-SBS- 2008.aspx Default BES Express Policies: http://www.blackberry.com/btsc/search.do?cmd=displayKC&do cType=kc&externalId=KB21123 http://www.blackberry.com/btsc/search.do?cmd=displayKC&do cType=kc&externalId=KB21123

16. QUESTIONS?