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Application Lifecycle Management : Leveraging the Cognos Investment Prepared for Cognos User Conference January 20, 2005
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ThoughtCorp We delivery Application Life Cycle Solutions Advisory Services to Application Maintenance
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Clients include… Ontario Lottery
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ThoughtCorp Vitals Focused on delivering high return technology solutions that solve complex business problems Company specifics 92 employees Established in 1995 Revenue run rate of $15m annualized Recently completed 3 rd consecutive 100%+ managed growth year 100+ projects with Global 2000 enterprises Certified Partnerships Cognos Microsoft BEA Web Logic Informatica Market positioning places us: Large enough to offer breadth of solution experience and marketplace stability Efficient enough to offer strong ROI and flexibility in approach
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Market Differentiation Committed to 100% customer satisfaction - guaranteed (delivering projects on time, on budget and on scope) Maximizing value through core values of partnership, accountability and delivery – tie KPI’s to our SLA Long Term Client Partnerships Offering the lowest possible cost of completion; An aggressive rate structure An extremely efficient/pragmatic proven delivery model Employing a three tier delivery model: on-site, solution centre (near- shore), and off-shore team allowing optimal delivery and cost model
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Today’s Discussion Who Cares? How do we satisfy the conflict?
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CIO Drivers – seemingly in conflict Improved Customer Service Focus on Strategic Initiatives Cost Containment/Cost Reduction Taste great …. Less filling!
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The Environment of Life Cycle
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The Application Portfolio: Application Life Cycle The Cognos Perpetual Development Challenge Leading Edge * Forrester 2003
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The Commitment – Stay ahead of the curve
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Two Schools – Development & Maintenance Best practice is to divide the disciplines Generally predisposed to one or the other Suites the business/CIO agenda Drive out costs by reducing ‘bad work’ Bad work = Break/Fix Root cause analysis & resolution Shift budget and resourcing attention to ‘good work’ Good work = Strategic initiatives Therefore over time we will reduce costs while increasing delivery CIO Budget Support Budget “Bad Work” “Good Work” Dollars Time
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AMS defined Application Maintenance & Support Maintenance Support Enhancement Simply the management of the steady state of Cognos applications
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AMS - Transition Management Financial Management Prepare Budget Manage Costs Relationship Management Foster Partnership & Collaboration Responsiveness to Requests Customer Involvement Value Added Initiatives ThoughtCorp Business Practices Methodology Steering Committee Continuous Improvement Implement Support Tools Solutions Governance Project Management Disaster Recovery Support/Change Control/ Application Enhancement Management Transition Manager/Governance Contract Management Fulfill Scope/Define SLA Periodically Re- Align contract to new business requirements Prepare Statistical and SLA Reporting Leadership and Resource Management Staffing Plan Training Plan Evaluations and Career Development
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Life Cycle Methodology Classification of applications Service Levels Defined & Published Holistic Delivery Model/Governance – concept to steady state User Steering Committee and Priority setting Tools – Time Reporting, Incident Tracking and Document Management Annual Reporting and Commitment to Continuous Improvement Maturity Levels AMS - Best Practices
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ROI Promise Decomposing the cost savings 5 to 15% continuous improvement 10 to 25% for 3-tier deployment 5 to 15% for Life Cycle management 20 to 55% cost reduction Applications & technologies involved Team size Current application state
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Executive Summary The Bottom Line Resource on demand Consistent Governance Application Life Cycle Managed Services Balance of priorities, resource assignment and skill requirements Triad of resources, technology & methodology Predictable & prescribed cost management Transfer of emphasis from bad to good work Manage to a plan not incidents Resourcing on Demand Time Resource Availability/Demand Requirements Resources
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Thank you! John Harris Vice President, Strategy & Business Development john.harris@thoughtcorp.com 416.591.4004 ext. 307 john.harris@thoughtcorp.com
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