7. CMDB Ticketing Billing Management Systems VIRTUAL MACHINE CLOUDS 12 SQL SERVER 9 PLANS 12 WEBSITE CLOUD 12 MYSQL SERVERS 0 NOTIFICATIONS 0 USER ACCOUNTS 4 AUTOMATION 8 ALL ITEMS Add bulk user accounts Service ticket for failed resources Notify users of plan updates Add additional SQL capacity Integration Workflow automation Web-based authoring

9. Authoring Debugging Operating Service Management Portal Runbook service PowerShell Modules Runbook Workers REST oData web service Authorizes users Web Service Runbooks Runbook Resources Tracks runbook job state SMA Database

15. Step 1: Create Service Offering Step 4: Create Request Offering Step 2: Create service request template Step 5: Publish Request Offering Step 3: Publish Service Offering Step 6: Add Request Offerings to Service Offerings