1. Click on start to begin! 00 of 01Start  Welcome to the module two in the Technology Fundamentals series: TYPE OF CALLS. By Now, you would have successfully learnt to install Spectrum on your PCs. In this module we will cover some basic concept of how Pop Ups are generated and also to help you understand the functions and features of the standard five pop-ups that appear on screen for each type of call. Introduction

2. 00 of 02 Upon completion of this module, you will be able to:  Access Standard Pop up information of each practice and use them effectively.   Learning Objectives

3. Practice Info Roster Triage Practices The Call Pop Up displays practice Information, roster details, triage notes, linked practices and services You can access call popup by clicking on this button The Call Pop Up displays practice Information, roster details, triage notes, linked practices and services You can access call popup by clicking on this button 00 of 03 Services   Types of Pop ups

4. 00 of 04 Practice Info Roster Triage Practices Services Let’s begin to understand a little bit more about these five standard popups. Click on each block to know more ! See the next lightbox slide for text boxes.   Types of Pop ups

5. Practice Info This is the first section. The Practice Information section contains the following details: The Practice Opening Hours and Days The Practice contact details such as fax, mobile number and phone number details The list of general practitioners along with their contact details Text boxes for the slide number 5 Click on next to continue 

6. Practice Info Data Transferring Confirmation dialog box (Figure 2.93) will appear and asking for the user’s confirmation to transfer data. Click this button to proceed. Click on back to continue  Click on Back button should bring the user to slide number 5

7. Roster This is the second section. You can view the rota detail(s) of practices and clinics. It also contains the following details: Today’s Notes shows the current day details. Practice Notes shows the practice notes. Area Notes shows the notes related to the respective area notes. Text boxes for the slide number 5 The roster details will be shown till specified additional time. After that time it will be removed from the call popup screen and new roster details will appear in its place. Click button from the top right of the section to view the complete roster details Click on back to continue  Click on Back button should bring the user to slide number 5

8. Triage This is the third section. You can view the triage notes interpolated by the user for organization/practice. It shows the practice(s) and their relevant address details along with opening and closing hours. Text boxes for the number 5 Click on back to continue  Click on Back button should bring the user to slide number 5

9. Practices This is the fourth section. The Practices different organizations/practices will be listed along with their contact details and opening hours. You can click the practice name (hyperlink) given at the top of each practice pane. After clicking practice/organization name the application will redirect user to the Practice Information section Text boxes for the previous slide Click on back to continue  Click on Back button should bring the user to slide number 5

10. Services This is the fifth section. To view the list of available services of linked organizations/practices you can select Services tab from the header On this section all the available linked services will be shown in their respective panes. Each service contains address, contact and opening hours of the service. Text boxes for the number 5 Click on back to continue  Click on Back button should bring the user to slide number 5

11. Knowledge Check 00 of 05 You want to look at customer level information for James. Click the Tab on the screen to view the practice(s) and their relevant address details along with opening and closing hours.   HCM: Please provide a high quality screenshot for the learner Yes! Using the Tabs is definitely the best way to move around in Call Popup Section. As they will take you directly to where you’re wanting to go. Oops! See the correct answer shown here. Using the Tabs is definitely the best way to move around in Call Popup Section. As they will take you directly to where you’re wanting to go.

12. 00 of 05  So now you know what we’re going on about when we talk about how to access Standard Pop up information of each practice and use them effectively. Understanding this stuff will help to you navigate Spectrum system so we can provide our callers with great service in a secure manner. It’s a Wrap!