1. C HAT L EADERS By Group 8

2. MEMBERS Kullathida Rawa Adel Majed Manvel (DL Student)

3. AGENDA What is Chat Software? Meeting Tools Lesson Learned Dimension Matrix Use Case 1 Use Case 2 Candidate Tools Questions and Answers

4. W HAT IS C HAT S OFTWARE ? Can refer to any kind of communication over the Internet, but is primarily referred to direct one- on-one chat or text-based group chat (formally also known as synchronous conferencing), using tools such as Instant Messengers (IM), Internet Relay Chat (IRC), talkers and possibly Multi User Dimensions (MUDs).

5. M EETING T OOLS Skype E-mail Communication

6. L ESSON L EARNED Time Constraint – Each members have a different in an individual time schedule. But mostly we managed it and communicated through e-mail and Skype All works have been done before due date Language Barrier Deliver the best work for the best score – considering on the earlier score for deeper review of the best class application

7. D IMENSION M ATRIX Number of users who can sign in or contribute to the product. For example: What is the maximum number of users that can join the meeting (video/chat) using this product? A/V chat, file sharing, chat history, notification for singing in, signing out, or sending and receiving files, support multiple language, ease of use, synchronicity..etc (Simplicity vs. complexity) 1. Group Size2. Functions

8. D IMENSION M ATRIX ( CONT.) The user ability to install and access the product anywhere anytime. Web Interface, Standalone The total cost of the purchasing product including installation fee and maintenance fee 3. Accessibility4. Cost 5. Security The privacy setting of the product Like using password, allowing call Chat only from the contact list

9. USE CASE 1

10. B ACKGROUND Execute an operation that is able to operate easily, properly, and smoothly through live communication between each team members Mark, Executive Sales Director @ NeoEra Co. His Goal

11. F IRST S ITUATION In order to coordinate his invoices, statements, and sales order from his representatives from all over regions, Mark has to be able to receive live feedback from his team members Sales Order Processing Form of pre-invoice administration which allows you to deal with issues like order changes, cancellations, partial shipments, back orders, payment plans, and sales approvals without the need to do time-consuming voids, refunds and partial invoice transactions

12. S ECOND S ITUATION A new mandatory training is held for the new Sales Order Software and his team is required to attend. This mandatory training session has to be done on a certain day and everyone is required to be there. However, since Mark’s team is the international department, some of them cannot be at the training session due to international meetings Communication Tools

13. Cost saving program Controlled access over software system Manage meeting and calendar Collaborate through Chat, massage board to share opinion Shared access documents Search capability to find documents in the repository Task Management Search capability to find tools and features Need:Nice To Have:

14. U SE C ASE 2

15. B ACKGROUND Find software that will allow conference calls, chat and video sharing simultaneously Marrisa, QA Lead@ Metacafe Co. Her Goal

16. H ER S ITUATION Responsible for managing a quality assurance team for online videos. Due to copyright infringement laws and the prohibition of explicit videos, she must constantly manage employees who will monitor videos that are being uploaded by the user community Marissa has found her employees watching videos that they have chosen to watch and not what she has assigned to them, which is wasting valuable business time and money

17. W HAT DOES M ARRISA NEED TO DO ? She will need to find an application that will allow her to manage what videos her employees are watching and allow them to be easily accessible via phone or instant messaging She will also need to have the ability to contact her analysts simultaneously via conference call

18. Conference Call Instant Messaging Land Line Online Video Sharing Accessibility Mobile Access Reporting Instant Message Filter Need:Nice To Have:

19. C ANDIDATE T OOLS Yahoo Messenger Window Messenger Google Talk Camfrog MySpaceIM I Chat ICQ AIM Xchat F REE !!

20. NOT FREE Microsoft Live Meeting Power Point presentation sharing View, annotate, or edit documents Share software application and entire documents Conduct a group web tour Question and Answer Polling and Surveys Interactive White Board Webcam video sharing Recording and archiving Microsoft Outlook Integration You Tube